Chapter 3 Definitions

Question	Answer
Human resource manager	coordinates all the activities involved in acquiring, developing, maintaining and terminating employees from a business’ human resources.
Human resource management	the effective management of the formal relationship between the employer and employees.
Motivation	the individual, internal process that directs, energises and sustains a person’s behaviour.
Hierarchy of needs	Maslow’s sequence of human needs in the order of their importance.
SMART goals	goals that are Specific, Measurable, Attainable, Relevant and Time-bound.
Award	a legally binding agreement that sets out minimum wages and conditions for a group of employees in a given industry.
Bonus	a one-off payment given to a particular employee or group of employees as a reward for meeting particular targets, or for some other special effort.
Commission	an amount paid for accomplishing a sale, paid to the salesperson who accomplished the sale, and usually calculated as a fixed percentage of the sale price.
Gainsharing	a method of rewarding employees for making suggestions that improve productivity in a business. The savings achieved from these improvements are distributed to the employees.
Productivity	a measure of efficiency — the amount of output compared with the amount of input in production.
Sanction	a form of penalty or punishment.

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	Created by Katelyn Gorman about 7 years ago