Chapter 7 Definitions

Question	Answer
Leadership	is the process of positively influencing and encouraging individuals to set and achieve objectives.
Market leader	a business that has a reputation for being the best in a market, or leading the market in terms of innovation, sales, profits or market share.
Change agent	a person or group of people who act as catalysts, assuming responsibility for managing the change process.
Manipulation	is the skilful or devious exertion of influence over someone to get them to do what you want.
Corporate social responsibility	involves managing business processes in order to produce an overall positive impact on the community.
Triple bottom line	refers to the social, economic and environmental performance of an organisation.
Ecological sustainability	occurs when economic growth meets the needs of the present population without endangering the ability of future generations to meet their needs.
Business ethics	is the application of moral standards to business behaviour.
Sustainability report	a comprehensive report of what a business has done, and is doing, with regard to social issues that affect it.

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	Created by Katelyn Gorman about 7 years ago