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Created by nicoleashley_
over 9 years ago
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Question | Answer |
Knowledge management (KM) | Capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions. (Performed through mentoring) |
Knowledge management system (KMS) | Supports the capturing, organization, and dissemination of knowledge ("know-how") throughout an organization. |
Knowledge-based assets (2 Categories) | 1) Explicit knowledge 2) Tacit knowledge |
Explicit knowledge | Anything that can be documented, achieved, and codified with the help of IT |
Tacit knowledge | Knowledge contained in people's heads. |
2 Best Practices for transferring/recreating tacit knowledge in an org.. | > Shadowing >Joint Problem Solving |
Shadowing | Less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work. |
Joint Problem Solving | Novice & expert work together on a project |
An effective KMS should help/do one or more of the following: | -Foster innovation -Improve customer service -Boost revenues -Enhance employee retention rates -Streamline operations & reduce costs by eliminating redundant/unnecessary processes |
Examples of KMS | >Knowledge repositories (databases) >Expertise tools >E-learning apps >Discussion & chat technologies >Search & data-mining tools |
Ways to collect knowledge OUTSIDE the org: | Crowdsourcing Social Networking |
Crowdsourcing | : the wisdom of the crowd. Synchronous communication - communication that occurs at the same time (Ex: instant messaging) Aynchronous communication - opposite |
Social Networking | Social media: websites hat rely on user participation & contributed content. Social network: app that connects people by matching profile info. Social networking: practice of expanding business & social contacts by a personal network. |
Social Networking Analysis (SNA) | : mapping a groups contacts. |
TEAMS, PARTNERSHIPS, & ALLIANCES | To be successful and avoid being eliminated by competition, an org. must undertake new initiatives, address both minor and major problems, and capitalize on significant opportunities. TPA's help support these activities. |
Collaboration inside & outside the organization | |
Orgs form alliances & partnerships based on good fit with each other's CORE COMPETENCY: | An organizations key strength, a business function that it does better than any of its competitors. |
Core competency strategy | Organization chooses to focus specifically on its core competency & forms partnerships w/ other orgs to handle nonstrategic business processes. |
IT can also make a business partnership easier establish & manage. INFO PARTNERSHIP: | Occurs when 2+ organizations cooperate by integrating their systems, providing customers with the best of what each can offer. >The internet has dramatically increased the ease for IT-enabled organizational alliances & partnerships. (Ex: Amazon) |
Collaboration System: | IT based set of tools that supports the work of teams by facilitating the sharing and flow of information. |
COLLAB SYSTEMS allows people, teams, and organizations to leverage & build upon the ideas & talents of staff, suppliers, customers, & business partners. It involves a unique set of business challenges that: | -Include complex interactions between ppl who may be in diff locations & want to work across function & discipline areas. -Require flexibility in work process & the ability to involve others quickly & easily. -Call for creating & sharing info rapidly & effortlessly within a team. |
2 Categories of Collaboration | 1. Unstructured collaboration (info collab) 2. Structured collaboration (process collab) |
Unstructured collab (info collab) | Includes document exchange, shared whiteboards, discussion forums, and email. Generally ad-hoc. Can improve personal productivity & reduce time spent chasing for info. |
Structured collab (process collaboration) | Involves shared participation in business processes. (Ex: workflow, where knowledge is hardcoded as rules) Can improve automation & routing of the information. |
Strengths of the collaboration process lie w/ the integration of: | >Content Management Systems >Workflow Management Systems >Groupware Systems |
CONTENT MANAGEMENT SYSTEMS (CMS) | provides tools to manage the creation, storage, editing, and publication of info in a collaborative environment. |
CMS includes... | -Document management systems (DMS) -Digital asset management (DAM) -Web content management system (WCMS) -Business Wikis |
DMS | supports the electronic capturing, storage, distribution, archival, and accessing of documents. |
DAM | similar to DMS, generally works with binary rather than text files, such as multimedia files types. |
WCM | adds an additional layer to document and digital asset management that enables publishing content both to intranets and to public Web sites. |
Business Wikis | Collaborative Web pages that allow users to add, remove, and change content which can be easily organized & recognized as required. >Used by employees to post documents relating to new products. |
WMS.. Workflow: | defines all the steps or business rules, from beginning to end, required for a business process. |
Workflow management system | facilitates the automation and management of business processes and controls the movement of work through the business process |
(WMS) ...Groupware Systems | software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing |
Groupware Systems Diagram | |
GWS Advantages | |
Virtual Conferencing.. -Videoconferencing | a set of interactive telecommunications technologies that allow 2+ locations to interact via a 2way video & audio simultaneous transmissions. |
Web conferencing | blends audio, video and document-sharing technologies to create virtual meeting rooms. |
M-learning | uses portable computing devices w/ wireless capability to enable mobility & mobile learning expanding |
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