Chapter 1 Study Cards

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Office Management Study Cards Chapter 1
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Flashcards by lel1641, updated more than 1 year ago
lel1641
Created by lel1641 about 9 years ago
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Question Answer
Management The process of working with and through others to blend together people, materials, money, methods, machines and morale in an effort to set and to achieve the goals of the organization
Management Roles Interpersonal Informational Decisional
Administrative Office Manager The person responsible for planning, organizing, and controlling the information processing activities and for leading people in attaining the organizations objectives
Schools of Management Thought Classical Behavioral Management Science Quality Management Systems
The Classical School Two views: Scientific Management Total Entity Management
Bureaucracy Pure form of organization, which is formal, impersonal, and governed by rules rather than by people
5 Principles of Management Plan to Work Schedule the Work Execute the Work Measure the Work Reward the Worker
Scientific Management Evolved in order to solve two major problems: how to increase the output of the average worker and how to improve the efficiency of management
Total Entity Management Approach to the administrative problems of management
The Behavioral School Concern for the human element within the organization, managers, began to conceive two main approaches: human relations approach & behavioral science approach
Human Relations Approach Calls attention to the importance of the individual within the organization
Behavioral Science Approach Cuts across the fields of psychology, anthropology and sociology to emphasize interpersonal relations and democratic actions on the part of workers
Hawthorne Experiments Study the effects of the physical environment upon worker productivity among a group of women workers at the Hawthorne plant of Western Electric in Chicago
Motivators Result from experiences that create positive attitudes toward work and arise from the job content itself
Hygiene Factors Related to productivity on the job but are external to the job itself
Management by Objectives (MBO) Objectives are set forth for every area where performance and results directly and vitally affect the survival and prosperity of the organization
Management Science Also called quantitative business methods. Makes use of engineering and mathematical skills to solve complex decision-making problems
Quality Management Also called total quality management (TQM). Is both a philosophy and a set of principles used to guide the entire organization in continuous improvement
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