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| Question | Answer |
| Management | The process of working with and through others to blend together people, materials, money, methods, machines and morale in an effort to set and to achieve the goals of the organization |
| Management Roles | Interpersonal Informational Decisional |
| Administrative Office Manager | The person responsible for planning, organizing, and controlling the information processing activities and for leading people in attaining the organizations objectives |
| Schools of Management Thought | Classical Behavioral Management Science Quality Management Systems |
| The Classical School | Two views: Scientific Management Total Entity Management |
| Bureaucracy | Pure form of organization, which is formal, impersonal, and governed by rules rather than by people |
| 5 Principles of Management | Plan to Work Schedule the Work Execute the Work Measure the Work Reward the Worker |
| Scientific Management | Evolved in order to solve two major problems: how to increase the output of the average worker and how to improve the efficiency of management |
| Total Entity Management | Approach to the administrative problems of management |
| The Behavioral School | Concern for the human element within the organization, managers, began to conceive two main approaches: human relations approach & behavioral science approach |
| Human Relations Approach | Calls attention to the importance of the individual within the organization |
| Behavioral Science Approach | Cuts across the fields of psychology, anthropology and sociology to emphasize interpersonal relations and democratic actions on the part of workers |
| Hawthorne Experiments | Study the effects of the physical environment upon worker productivity among a group of women workers at the Hawthorne plant of Western Electric in Chicago |
| Motivators | Result from experiences that create positive attitudes toward work and arise from the job content itself |
| Hygiene Factors | Related to productivity on the job but are external to the job itself |
| Management by Objectives (MBO) | Objectives are set forth for every area where performance and results directly and vitally affect the survival and prosperity of the organization |
| Management Science | Also called quantitative business methods. Makes use of engineering and mathematical skills to solve complex decision-making problems |
| Quality Management | Also called total quality management (TQM). Is both a philosophy and a set of principles used to guide the entire organization in continuous improvement |
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