38395899
Description
Mind Map by Linedys Torres, updated more than 1 year ago
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Created by Linedys Torres
almost 2 years ago
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Basic Call Flow
- Introduction: CL - Read the prompt on LINC
- Ask: IS your customer with you or
do you need me to call them for
you?
- With them, ( Provide SPA
Monitoring Disclaimer) "I
am ready for your
instructions"
- Begin interpreting , Use tools like
Repetitions , Clarifications,
verifications , and asking for
shorter segments if needed.
- CLOSING THE CALL: Offer further services,
- CL needs more services ? repeat the process
of Introduccing yourself to the LEPP
- CL says NO: " Thank
you for using our
services."
- CL needs more services ? repeat the process
of Introduccing yourself to the LEPP
- CLOSING THE CALL: Offer further services,
- Begin interpreting , Use tools like
Repetitions , Clarifications,
verifications , and asking for
shorter segments if needed.
- Dial Out: Ask for the Name of LEPP,
Phone Number, How would the
client like to be introduced, If they
want to leave a voicemail.
- LEP answers: Ask for the LEPP, then
provide CL intro , Provide SPA
Monitoring Disclaimer, " I am ready
for your instructions"
- Begin interpreting , Use tools like
Repetitions , Clarifications,
verifications , and asking for
shorter segments if needed.
- CLOSING THE CALL: Offer further services,
- CL needs more services ?
repeat the process of Dial Out
- CL says NO: " Thank
you for using our
services."
- CL needs more services ?
repeat the process of Dial Out
- CLOSING THE CALL: Offer further services,
- Begin interpreting , Use tools like
Repetitions , Clarifications,
verifications , and asking for
shorter segments if needed.
- LEP answers: Ask for the LEPP, then
provide CL intro , Provide SPA
Monitoring Disclaimer, " I am ready
for your instructions"
- With them, ( Provide SPA
Monitoring Disclaimer) "I
am ready for your
instructions"
- Ask billing questions if any
- Ask: IS your customer with you or
do you need me to call them for
you?
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