3998653
Description
Mind Map by tiffanigrollo99, updated more than 1 year ago
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Created by tiffanigrollo99
about 9 years ago
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VCE Unit 2 Communication mindmap
- communication methods
- VERBAL- written
- A: permanent record of
message, more time to
proof information
- D: forgery is possible,
feedback is slow
- A: permanent record of
message, more time to
proof information
- VERBAL- oral
- A: feedback is
immediate, quick
and accurate
- D: no permanent record is
kept, confusion can occur
with large amounts of
information
- A: feedback is
immediate, quick
and accurate
- NON-VERBAL-
body language
- A: universally understood,
reinforces oral message
- D: can be misinterpreted,
can give contradicting
messages
- A: universally understood,
reinforces oral message
- NON-VERBAL- visual
- D: can cause confusion, not
much information is included
- A: easy to remember,
gains attetntion
- D: can cause confusion, not
much information is included
- VERBAL- written
- the communication process
- 1. PRODUCE A MESSAGE
- what is the purpose of the
message? what method of
communication will be
used?
- what is the purpose of the
message? what method of
communication will be
used?
- 2. DECODE
- will the message have the same meaning for
everyone? (affected by age, attitude, culture
etc.)
- will the message have the same meaning for
everyone? (affected by age, attitude, culture
etc.)
- 3. FEEDBACK
- has the message intended
been received? what
feedback has been given?
- has the message intended
been received? what
feedback has been given?
- 1. PRODUCE A MESSAGE
- internal communication
- formal communication
(official channels)
- TOP DOWN
- involves messages sent from
the senior partners down to
lower members of the business
- involves messages sent from
the senior partners down to
lower members of the business
- BOTTOM UP
- when messages start from
lower members of the
business and flow up to
senior management
- when messages start from
lower members of the
business and flow up to
senior management
- SIDEWAYS
- employees operating at
the same level exchange
information
- employees operating at
the same level exchange
information
- TOP DOWN
- informal communication
(unofficial channels)
- GRAPEVINE
- 'office gossip,' employees
sharing information
through word of mouth
- 'office gossip,' employees
sharing information
through word of mouth
- GRAPEVINE
- formal communication
(official channels)
- external communication
- suppliers
- developing and
maintaining
contact
- developing and
maintaining
contact
- customers
- with use of physical
and symbolic
messages
- with use of physical
and symbolic
messages
- suppliers
- communication barrier
- hearing but not listening
- language
- filtering
- information overload
- perception
- attitude
- the competing environment
- hearing but not listening
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