Source of opportunity,
innovation, competitive
advantage
Some
companies do
not know what
to do
Some responses have
been neither strategic
nor operational but
cosmetic (PR, media)
Perceiving social responsibility as building shared
value rather than as damage control or as a PR
campaign will require dramatically different
thinking in business
Risk of not complying
Lost of brand loyalty
Vehemence of stakeholder
not necessarily signifies
importance of issue
Attacks by activist/ boycott
Arguments for
Moral obligation
Sustainability
License to
operate
Reputation
Companies who try to please
stakeholders often find
themselves coming up with ST
defensive reactions which
typically have minimal value to
society & strategic benefit for
company
Should benefit both society AND
business to be successful
Essential guide for CSR is not whether a
cause is worthy but whether it presents an
opportunity to create shared value -
benefit society, valuable to business
3 categories of social issues
Generic social issues
Value chain social issues
Social dimension of
competitive context
Creating a corporate social agenda
Looks beyond community expectations to
opportunities to achieve both social and
economic benefits
Strategic CSR
Most significant impact
Greatest business benefits
Moves beyond responsive CSR
About doing things
differently from competitors
in a way that lowers costs or
better service a particular set
of customer needs
Opportunities for shared values
Unlocks shared value by investing in
social aspects of context that strengthen
company competitiveness
The success of the company and
the success of the community
becomes mutually reinforcing
More closely tied a social issue is
to the company’s business, the
greater the opportunity to
leverage the firm’s resources and
capabilities, and benefit society
Addressing social issues by creating shared value will
lead to self-sustaining solutions that do not depend on
private or government subsidies
Not only able to foster economic and social
development but to change the way companies
and society think about each other
Organisations that make the right choices and build focused,
proactive, and integrated social initiatives in concert with
their core strategies will increasingly distance themselves
from the pack
Responsive CSR
Acting as a good corporate citizen
Creates goodwill
Improve relations with
govt/ other important
institutions
Mitigating existing/ anticipated adverse
effects from business activities