One business selling a good or
service to another business
Buy-seller relationships
The relationship between the
consumer and the seller
Competitive Edge
conditions that allow a
company to produce a good or
service at a lower price for
customers
Consumer Goods
Good bought and used by
consumers, rather than by
manufacturers for producing
other goods
Corporate Social Responsibility
A management concept
whereby companies integrate
social and environmental
concerns in the business
operations and interactions
with stakeholders
Differential Advantage
defined as a benefit that customers value
and believe they cannot obtain anywhere
else. testing by seeing if customers are
willing to pay a premium or purchase more
for the product
Electronic Marketing
Marketing done through electronic
media like the internet, and mobile
Exchange Process
When a company offers
money, goods or services
in exchange for their need
or want
FMCG
Fast-moving consumer
goods; products sold quickly
and at a low cost