A customer can ring or email a
central reservation number/email
address and a room can be booked
for any hotel in the group.
Can book a
room anywhere
in that group
A customer can
email or ring a central
reservation address
or number
Used by
Hotel
Groups
Management system-
Room reservation, guest billing, guest history.
Used for room
reservations
And guest history
And guest billing
Events
Management
Computers
used when
planning,
organising and
running large
events
Data used can be stored
and used in simular future
events
Electronic point of sale (EPOS)-
A number of machines are linked to a central computer. Guests can order from the bar, restaurant or shop.
All transactions are passed through a central computer for bills to be generated automatically.
Electronic Point
Of Sale
A number
of
machines
linked to a
central
computer
Then bills are
generated
automatically
Customers can order from
different sections of the
establishment (bar, restaurant)
All
transactions
passed to the
central
computer
Stock control system-
These hold details of suppliers. They
generate orders automatically when stock
level fall
Holds details of
suppliers
Hold detailed
records of
stock issued
and current
prices of stock
held
Generate orders
automatically
when stock levels
fall
Food and beverage management systems-
A database of recipes, quantities
needed , ingredients codes etc.
Big database of
recipes, quantities
needed
Ingredient codes
and also tax
codes
Dietary analysis programs-
Nutritional analysis of menus, recipes and ingredients.
Nutritional Analysis
Programmes
Companies can
include nutritional
information on
menus