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| Questão | Responda |
| What do travel agents s Specialise in? | Leisure and business |
| What types of Travel agents Are there? | Multiples Independents E-agents Home workers Call centres Miniples |
| What is a miniple? | Smaller chains of 10 branches Located in one region We'll known in that region Good reputation Example bath travel |
| What is A multiple? | Have chains of more than 100 branches Located in prime locations highstreets Public limited companies Examples: Tui and Thomas Cook |
| What is an Independent travel agent? | Family or partnership owned Found in smaller towns because they can't afford high rents. Good personal service |
| What is an E-agent? | Online tour op and travel agent. You can book a holiday through the internet. Examples: Expedia and lastminute.com |
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