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Criado por Iris Freiberger
mais de 5 anos atrás
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Questão | Responda |
stress | experience of opportunities and threats that people perceive as important and also perceive that they might not be able to handle them effectively |
burnout | psychological, emotional, or physical exhaustion |
stressor | source of stress |
role conflict | struggle that occurs when tasks a person is expected to perform are at odds with each other |
role ambiguity | uncertainty that occurs when employees are not sure what is expected of them and how they should perform their job |
overload | having too many tasks to perform |
underload | having too few tasks to perform |
problem-focused coping | steps people take to deal directly with stress |
emotion-focused coping | steps people take to deal with emotions and control their stressful feelings |
time management | prioritising and estimating techniques that allow employee to identify the most important tasks |
role negotiation | process through which employees actively try to change their roles in order to reduce role conflict, role ambiguity, and overload/underload |
job rotation | assigning employees to diff. jobs on a regular basis |
telecommuting | work arrangement that enables employees to work out of their homes regularly |
organisational support | extent to which organisation cares about well-being of members, helps them with problems and treats them fairly |
employee assistance programmes (EAPS) | company-sponsored programmes that provide employees with counselling and other kinds of professional help |
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