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| Questão | Responda |
| distribution channels | a route taken by a product from the producer to customer |
| Types of direct selling | shopping parties telephone selling direct mail mail order catalogues door-to-door selling internet direct response advertisments |
| direct selling | where businesses sell their products directly to customers |
| retailer | business that buys goods from manufacturers and wholesalers and sells them in small quantities to consumers |
| types of retailing | independents super/hypermarkets multiples kiosks/street vendors department stores online retailers supermarkets market traders |
| wholesalers | a business that buys goods from manufacturers and sells them in smaller quantities to retailers |
| agent/ broker | an intermediary that brings together buyers and sellers |
| where are agents or brokers usually found? | insurance, flight and holiday companies |
| producer | a firm that supplies goods/services |
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