CUS 2015

CUS 2015

Proactive CARE approach
1. Simplification
  1. redifine the topics to discuss on weekly calls
Win where we target
1. Cost leadership
  1. contracts revision with SAL
  2. waiver contro
  3. claim /service recovery
  4. longstanding follow up
  5. Downfalls ration
2. A winning team
  1. work on anchors
  2. define pipeline
  3. 1on 1 planing for 2015
  4. colistening and feedback
  5. cross functional tranings
  6. emotional salaries
  7. gemba
3. Comercial excellence
  1. onboarding and offboarding customers. PREMIUM
  2. use 2014 baseline for 2015 and stablish a target along with GSC
  3. my phone implementation
  4. train other function my phone
  5. provide visibility /Phone
  6. develop service excellence program
  7. colistening and feedback session
  8. implement actions derived from survey results
  9. Brokers Training at ports
  10. Outbound Calls proposal
  11. Customer Handbook
Deliver the Volume
1. Comercial excellence
  1. Ask 4 more initiatives
  2. daily huddle
  3. BIZ nowledge/ workshops
  4. review performance from Premium/care
  5. onboarding msg
  6. rumour center
  7. Customers in Onboarding
  8. sales leads
2. Simplification
  1. AFLS
Deliver simplification as per plan
1. Simplification
  1. case management inplementation
    1. stick on implementation plan
    2. maria andrea VZU-TRN and COL
    3. redirect SL email through acknowledgements
    4. case management traning
    5. case management workshop
    6. Core experts US gemba
    7. CE traning in countries
    8. gather Voc for feedback
    9. define baseline and agree with OTCS
  2. saleforce.com workshop

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	Criado por Esteban Betancourt Garcia mais de 9 anos atrás