Quality - achieving a
minimum standard for a
product or service, or a
production process, which
meets customers' needs.
Quality Control - ensuring
that a product or service
meets minimum standards,
often through testing of
sample products once they
have been made.
Quality assurance - ensuring that
quality is produced and delivered at
every stage of the production
process, often through making
quality the responsibility of every
worker
A good quality product is
one which meets the
standards set by
customers.
The traditional approach saw
quality control as part of the
chain of production.
Quality assurance
means that the quality
must be part of every
process.
Quality is the
responisbility of the
quality inspector.
Kaizen means' continuous improvement' in japanese.
Its a technique which was originally used in
Japanese factories and now spread
throughout the world.