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3998653
VCE Unit 2 Communication mindmap
Descrição
Victorian Certificate of Education (VCE) Business Management Mapa Mental sobre VCE Unit 2 Communication mindmap, criado por tiffanigrollo99 em 10-11-2015.
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business management
victorian certificate of education (vce)
Mapa Mental por
tiffanigrollo99
, atualizado more than 1 year ago
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Criado por
tiffanigrollo99
mais de 8 anos atrás
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Resumo de Recurso
VCE Unit 2 Communication mindmap
communication methods
VERBAL- written
A: permanent record of message, more time to proof information
D: forgery is possible, feedback is slow
VERBAL- oral
A: feedback is immediate, quick and accurate
D: no permanent record is kept, confusion can occur with large amounts of information
NON-VERBAL- body language
A: universally understood, reinforces oral message
D: can be misinterpreted, can give contradicting messages
NON-VERBAL- visual
D: can cause confusion, not much information is included
A: easy to remember, gains attetntion
the communication process
1. PRODUCE A MESSAGE
what is the purpose of the message? what method of communication will be used?
2. DECODE
will the message have the same meaning for everyone? (affected by age, attitude, culture etc.)
3. FEEDBACK
has the message intended been received? what feedback has been given?
internal communication
formal communication (official channels)
TOP DOWN
involves messages sent from the senior partners down to lower members of the business
BOTTOM UP
when messages start from lower members of the business and flow up to senior management
SIDEWAYS
employees operating at the same level exchange information
informal communication (unofficial channels)
GRAPEVINE
'office gossip,' employees sharing information through word of mouth
external communication
suppliers
developing and maintaining contact
customers
with use of physical and symbolic messages
communication barrier
hearing but not listening
language
filtering
information overload
perception
attitude
the competing environment
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