TQM

Descrição

Total Quality Management
Danielle Jackson
Mapa Mental por Danielle Jackson, atualizado more than 1 year ago
Danielle Jackson
Criado por Danielle Jackson quase 9 anos atrás
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Resumo de Recurso

TQM
  1. Customer Satisfaction
    1. Conformance to Specifications
      1. Make-to-order Food
        1. Food Prepper
        2. Value
          1. Greeted and Friendly Communication
            1. Presentation
              1. Judge Overall Experience
              2. Fitness for Use
                1. Overall Convenience
                  1. Accessible Payments
                  2. Psychological Impressions
                    1. Restaurant Cleanliness
                      1. Staff Well Groomed
                        1. Ambiance
                        2. Support
                          1. Knowledgeable Staff Members
                        3. Employee Involvement
                          1. Cultural Change
                            1. Satisfy Internal Customers
                              1. Satisfy External Customers
                              2. Teams
                                1. Self-managed
                                  1. Tip Pool Tactic
                                2. Continuous Improvement
                                  1. Monthly Team Meetings
                                    1. Comment Cards

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