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Descrição
Mapa Mental por Brian Kasanda, atualizado more than 1 year ago
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Criado por Brian Kasanda
quase 8 anos atrás
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Chapter 3: Business Administration &
Job Roles
- Main Business Functions
- Human Resources
(HR)
- Concerned with the management of
people e.g hiring and firing off staff
- Concerned with the management of
people e.g hiring and firing off staff
- Finance
Department
- Concerned with keeping record of the movement
of money & predicting financial profits and losses
- Concerned with keeping record of the movement
of money & predicting financial profits and losses
- Sales &
Marketing
- Concerned with achieving the target for
sales of the products or services
- Concerned with achieving the target for
sales of the products or services
- Customer
Services
- Concerned with keeping the customers happy
- Concerned with keeping the customers happy
- Production
Function
- Concerned with the standard and quality
of products in a safe and efficient manner
- Concerned with the standard and quality
of products in a safe and efficient manner
- Research &
Development
- Concerned with the improvement of
products & services in order to survive
- Concerned with the improvement of
products & services in order to survive
- Human Resources
(HR)
- Hierarchical Pyramid
- an organisational structure where there are
few people at he top and more at the bottom.
- Each person has clear responsibilities
- People in each layer only interact with those
immediately above or below their own level
- Each person has clear responsibilities
- an organisational structure where there are
few people at he top and more at the bottom.
- Administration
- The storing, processing, retrieving spreading
or disseminating of information
- Examples
- Preparing sales figures for a meeting
so decisions can be taken
- Uses of information systems to store
vital information
- Preparing sales figures for a meeting
so decisions can be taken
- Examples
- The purpose of this is to support the
other business functions
- This allows them to concentrate on
management and decision making
- This allows them to concentrate on
management and decision making
- The storing, processing, retrieving spreading
or disseminating of information
- Job Roles
- Large organisations have a number of job roles
- Examples
- Managers
- Responsible for the decision making in the organisation
& pass instructions to the supervisors
- Responsible for the decision making in the organisation
& pass instructions to the supervisors
- Supervisiors
- Supervisor is to ensure that operatives or workers
follow instructions and perform their tasks diligently
- Can also give basic training to
workers.
- Supervisor is to ensure that operatives or workers
follow instructions and perform their tasks diligently
- Operatives
- People in the lowest level in the pyramid and
responsible for making the product or
delivering the service for the public
- People in the lowest level in the pyramid and
responsible for making the product or
delivering the service for the public
- Managers
- Examples
- Large organisations have a number of job roles
- Marketing
- Providing a product or service that a customer wants at the right time
and in the right place at profit
- Providing a product or service that a customer wants at the right time
and in the right place at profit
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