Attitudes and Careers

Descrição

Quiz on Attitudes and Careers , created by Courtney Edgecombe on 14/05/2018.
Courtney  Edgecombe
Quiz por Courtney Edgecombe , atualizado more than 1 year ago
Courtney  Edgecombe
Criado por Courtney Edgecombe mais de 6 anos atrás
7
0

Resumo de Recurso

Questão 1

Questão
Is the statement correct excellent service causes customers to return
Responda
  • True
  • False

Questão 2

Questão
Am attitude is the way you react to a situation
Responda
  • True
  • False

Questão 3

Questão
three indirect careers In tourism are [blank_start]doctor[blank_end] [blank_start]nurse[blank_end] and [blank_start]accountant[blank_end]
Responda
  • doctor
  • nurse
  • accountant

Questão 4

Questão
Types of attitudes [blank_start]are[blank_end]
Responda
  • Neutral Negative Positive
  • Neutral Negative
  • Negative Positive
  • Positive Neutral Indifferent

Questão 5

Questão
The goal of the tourism industry is to ensure that visitors never return to The Bahamas
Responda
  • True
  • False

Questão 6

Questão
Choose the behaviors to avoid
Responda
  • Don’t argue with manager
  • Don’t rationalize
  • Don’t defend
  • Don’t serve uncooked food
  • Be nice to customers
  • Never over promise

Questão 7

Questão
Choose the personalities of people in the tourism industry
Responda
  • Team player
  • Negative attitudes
  • Be perfect
  • Good communicator
  • Patient
  • Do as told

Questão 8

Questão
Attitudes are important because it effects they [blank_start]way[blank_end] you look, what [blank_start]you[blank_end] say, how you [blank_start]say[blank_end] it, and [blank_start]how[blank_end] you feel
Responda
  • you
  • way
  • how
  • say

Questão 9

Questão
Four basic needs of a customers
Responda
  • Coupons
  • Excellent service
  • Feel important
  • Comfort
  • To be understood
  • To feel welcome
  • The need for directions

Questão 10

Questão
Why do customers complain
Responda
  • They are confused
  • In a bad mood
  • They may just be a complainer
  • Don’t want to be there

Questão 11

Questão
Why do customers complain
Responda
  • Feelings are hurt
  • Hotel too expensive
  • Don’t like the food they serve
  • May be a complainer

Questão 12

Questão
Can you give excellent service by only know information
Responda
  • True
  • False

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