Is the statement correct excellent service causes customers to return
Responda
True
False
Questão 2
Questão
Am attitude is the way you react to a situation
Responda
True
False
Questão 3
Questão
three indirect careers In tourism are [blank_start]doctor[blank_end] [blank_start]nurse[blank_end] and [blank_start]accountant[blank_end]
Responda
doctor
nurse
accountant
Questão 4
Questão
Types of attitudes [blank_start]are[blank_end]
Responda
Neutral Negative Positive
Neutral Negative
Negative Positive
Positive Neutral Indifferent
Questão 5
Questão
The goal of the tourism industry is to ensure that visitors never return to The Bahamas
Responda
True
False
Questão 6
Questão
Choose the behaviors to avoid
Responda
Don’t argue with manager
Don’t rationalize
Don’t defend
Don’t serve uncooked food
Be nice to customers
Never over promise
Questão 7
Questão
Choose the personalities of people in the tourism industry
Responda
Team player
Negative attitudes
Be perfect
Good communicator
Patient
Do as told
Questão 8
Questão
Attitudes are important because it effects they [blank_start]way[blank_end] you look, what [blank_start]you[blank_end] say, how you [blank_start]say[blank_end] it, and [blank_start]how[blank_end] you feel
Responda
you
way
how
say
Questão 9
Questão
Four basic needs of a customers
Responda
Coupons
Excellent service
Feel important
Comfort
To be understood
To feel welcome
The need for directions
Questão 10
Questão
Why do customers complain
Responda
They are confused
In a bad mood
They may just be a complainer
Don’t want to be there
Questão 11
Questão
Why do customers complain
Responda
Feelings are hurt
Hotel too expensive
Don’t like the food they serve
May be a complainer
Questão 12
Questão
Can you give excellent service by only know information
Responda
True
False
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