Problem Management

Descrição

problem management itil
Ahmad Rahimi4925
Quiz por Ahmad Rahimi4925, atualizado more than 1 year ago
Ahmad Rahimi4925
Criado por Ahmad Rahimi4925 mais de 9 anos atrás
100
1

Resumo de Recurso

Questão 1

Questão
Wat zijn de verschillende vormen van probleembeheer
Responda
  • Reactief
  • Preventief
  • Correctief
  • Proactief

Questão 2

Questão
Relaties van problem management
Responda
  • Configuration Management
  • Knowledge Management
  • Service Level Management
  • Availability Management
  • Incident Management
  • Change Management
  • Capacity Management
  • Release Management

Questão 3

Questão
Verschil tussen incident en problem management
Responda
  • Problem management zorgt dat de oorzaak van het probleem wordt gezocht en definitieve oplossing wordt gevonden.
  • Incident management zoek indirect oplossingen op

Questão 4

Questão
Activiteiten van problem management
Responda
  • proactief beheer
  • trendanalyse
  • problem control
  • rapportage
  • registratie
  • error control

Questão 5

Questão
vroegtijdig opsporen van mogelijke problemen tot welke activiteit behoort dit?
Responda
  • trendanalyse
  • proactief beheer

Questão 6

Questão
Identificatie en registratie van problemen is een fase van ...
Responda
  • Problem control
  • Error control

Questão 7

Questão
Fases van error control zijn?
Responda
  • onderzoek
  • Oorzaak bekend, registratie van known error en evt work around.
  • classificatie
  • voortgangsbewaking
  • keuze oplossing en RFC indienen
  • Analyse
  • Evaluatie/ review
  • identificatie en registratie
  • afsluiten problem en known error

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