Service Now Fundamentals - CSA

Question

Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?

Answer 1

Service Portal

Answer 2

Now Plataform UI

Answer 3

Now Mobile

Answer 4

set of users delegated to perform different tasks

Answer 5

collection of tasks

Answer 6

set of members to a subscription

Answer 7

collection of permissions

Answer 8

set of users who share a commom purpose

Answer 9

individual to whom you have granted access to your ServiceNow instance

Answer 10

set of users who share a commom purpose

Answer 11

collection of permissions

Answer 12

collection of tasks

Answer 13

individual to whom you have granted access to your ServiceNow instance

Answer 14

set of members to a subscription

Answer 15

set of users delegated to perform different taks

Answer 16

Software-as-a-Service (SaaS)

Answer 17

Plataform-as-a-Service (PaaS)

Answer 18

Application Plataform-as-a-Service (aPaas)

Answer 19

Infrastructure-as-a-Service (IaaS)

Answer 20

Information Tecnology (IT)

Answer 21

Banner Frame

Answer 22

Application frame

Answer 23

Application Navigator

Answer 24

Banner content

Answer 25

Content Frame

Answer 26

Only applications with a name containing "service"

Answer 27

All modules and sections within the Service Desk application

Answer 28

Only applications, sections, and modules with names containing "service"

Answer 29

Any modules with a name containing "services"

Answer 30

Magnifying glass

Answer 31

Question mark

Answer 32

Drag the breadcrumbs of a filtered list to the Favorites tab

Answer 33

Drag an individual record to the Favorites tab

Answer 34

Select the personalization gear icon

Answer 35

Select the star of its corresponding section

Answer 36

Select the star of its corresponding application or module

Answer 37

Application Navigator

Answer 38

System settings

Answer 39

Magnifying glass

Answer 40

Expand every application in the All applications tab

Answer 41

Select the record from the History tab

Answer 42

Navigate back to its corresponding list

Answer 43

Impersonate another user

Answer 44

System Properties > Basic Configuration UI16

Answer 45

System Properties > My Company

Answer 46

Guided Setup > ITSM Guided Setup

Answer 47

Team Development > Properties

Answer 48

Navigator responses

Answer 49

Banner image, text, and colors

Answer 50

Navigator position

Answer 51

Navigator background and text colors

Answer 52

Browser tab title

Answer 53

System date/time formatting

Answer 54

Reduce service desk calls

Answer 55

Accelerate adoption rates

Answer 56

Create a shared identity

Answer 57

Gain user trust

Answer 58

Share comprehensive assignment rules

Answer 59

List filter context menu

Answer 60

List title menu

Answer 61

List description menu

Answer 62

List column context menu

Answer 63

List fields context menu

Answer 64

Column Headings

Answer 65

Field Values

Answer 66

Breadcrumbs

Answer 67

Title Bars

Answer 68

Column Context Menu

Answer 69

Record Context Menu

Answer 70

Value Context Menu

Answer 71

List Context Menu

Answer 72

Context Finder

Answer 73

Wildcard Characters

Answer 74

Plataform Locator

Answer 75

Containers

Answer 76

Form Context Menu

Answer 77

Form Layout Menu

Answer 78

Form Personalization Menu

Answer 79

Form Column Menu

Answer 80

Form History

Answer 81

Activity Stream

Answer 82

Form Activity

Answer 83

Attachments

Answer 84

Reference icon

Answer 85

Field icon

Answer 86

Remove icon

Answer 87

Handle icon

Answer 88

Form Settings

Answer 89

Field Navigator

Answer 90

Form Views

Answer 91

Field Formatter

Answer 92

Template creator

Answer 93

Template editor

Answer 94

Toggle template views

Answer 95

Template bar

Answer 96

Setting an Assignment group and User based on Category and Subcategory

Answer 97

Setting a User based on Category and Subcategory

Answer 98

Setting an Assignment group and User based on the Short description

Answer 99

Setting an Assignment group based on Category and Subcategory

Answer 100

Setting an Assignment group based solely on Subcategory (category = none)

Answer 101

User presence

Answer 102

Additional comments

Answer 103

Activity stream

Answer 104

Connect chat

Answer 105

Related Records

Answer 106

Resolution Information

Answer 107

Tasks lead to quicker resolution times

Answer 108

Tasks can only be performed once

Answer 109

Tasks are repeatable processes

Answer 110

Tasks minimize the possibility of human error

Answer 111

System Notification > Email > Notification

Answer 112

System Definitions > Notifications

Answer 113

System Notification > Definitions

Answer 114

Notifications > Email > System Notifications

Answer 115

Select fields pane

Answer 116

Select variables

Answer 117

Variables context menu

Answer 118

Plataform variables

Answer 119

What it will contain

Answer 120

When to send

Answer 121

Who will receive

Answer 122

Which email template

Answer 123

What the subject is

Answer 124

Now on Now

Answer 125

Subscriptions

Answer 126

Plataform Chat

Answer 127

ServiceNow Mobile

Answer 128

Notification settings

Answer 129

System settings

Answer 130

Subscription settings

Answer 131

Email settings

Answer 132

Virtual Helper

Answer 133

Meeting Invitation

Answer 134

Workplace Chat

Answer 135

Single score

Answer 136

Line chart

Answer 137

Add to homepage

Answer 138

Export to PDF

Answer 139

Add to dashboard

Answer 140

Download as PDF

Answer 141

Email an attachment

Answer 142

Share the report

Answer 143

Publish to an instance URL

Answer 144

All users and groups

Answer 145

Only groups that the report creator belongs to

Answer 146

The report creator only

Answer 147

Categories

Answer 178

Business Rules

Answer 179

Maintain Items

Answer 180

Create Incident

Answer 181

Service Portal

Answer 182

Service Catalogs

Answer 183

Tickets and Requests

Answer 184

Task and Subtasks

Answer 185

Incidents and Problems

Answer 186

Categories and Subcategories

Answer 187

Application-based

Answer 188

Record-based

Answer 189

Schedule-based

Answer 190

Role-based

Answer 191

Define when the flow is performed

Answer 192

Represent reusable operations for use across multiple flows

Answer 193

Can be contained in a spoke

Answer 194

Require script to develop

Answer 195

Provide the ability to build your own custom actions

Answer 196

Provides automation tools

Answer 197

Requires scripting experience

Answer 198

Integrates with third party systems

Answer 199

Saves time

Answer 200

Translating languages

Answer 201

Answering FAQs

Answer 202

Performing diagnostics

Answer 203

Providing how-to information

Answer 204

perform common work taks

Answer 205

update financial records

Answer 206

obtain information

Answer 207

make decision

Answer 208

Import Tables

Answer 209

Tables & Columns

Answer 210

Create New

Answer 211

Application Menu with the same name as the table Label (e.g. Infinity)

Answer 212

Dashboard to manage the table's activity

Answer 213

Module with the plural of the table Label (e.g. Infinities)

Answer 214

A table specific admin role

Answer 215

security_admin

Answer 216

Script that sets the 'answer' variable to true or false

Answer 217

Conditions

Answer 218

First at the Field-level (most specific to most general), then at the Table-level (most specific to most general)

Answer 219

First at the Table-level (most specific to most general), then at the Field-level (most specific to most general)

Answer 220

Import Set

Answer 221

Transform Map

Answer 222

Target Table

Answer 223

Tangible (e.g. hardware, software, servers) entities

Answer 224

Intangible (e.g. business services, email) entities

Answer 225

Configuration Management Database

Answer 226

Configuration Item

Answer 227

configuration_admin tole

Answer 228

CMDB Properties [cmdb_propeties]

Answer 229

Base Configuration Item [cmdb]

Answer 230

Configuration Item [cmdb_ci]

Answer 231

CI Relationship [cmdb_rel_ci]

Answer 232

CMDB Baseline [cmdb_baseline}

Answer 233

Catalog Item

Answer 234

Variable Set

Answer 235

Order Guide

Answer 236

Record Producer

Answer 237

A Variable

Answer 238

One or more Service Catalog Task (SCTASK) records

Answer 239

A Request (REQ) record

Answer 240

A Request Item (RITM) record

Answer 241

A Variable Set

Answer 242

Business Rule

Answer 243

Script Include

Answer 244

Client Script

Answer 245

Business Rule

Answer 246

Client Script

Answer 247

UI Actions

Answer 248

Client Script

Answer 249

Data Policy

Answer 250

UI Policy Action

Answer 251

Visible /hidden

Answer 252

Prevent cell editing

Answer 253

Change color

Answer 254

A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried

Answer 255

Group of one or more changes that can be moved from one instance to another all together

Answer 256

A series of tables and fields that store information about the Configuration Items (CIs) owned by your organization

Answer 257

One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it

Answer 258

Data records

Answer 259

Dashboards

Answer 260

Business Rules

Answer 261

Access Control rules

Answer 262

IntegrationHub

Answer 263

Visual Task Boards

Answer 264

Flow Designer

Answer 265

Service Portal

Answer 266

Guided Application Creator

Answer 267

Configuration Management Database (CMDB)

Answer 268

IntegrationHub

Answer 269

System Dictionary

Answer 270

Access Control

Answer 271

The admin Role

Answer 272

Delegated Deevlopment

Answer 273

The itil Role

Answer 274

Delegated Development

Answer 275

Access Control

Answer 276

The developer Role

Answer 277

Catalogued

Answer 278

Registered

Answer 279

A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.

Answer 280

Log records indicating something notable has ocurred in the system

Answer 281

A real-time messaging tool that enables users to chat with individuals and groups

Answer 282

Notifications that are sent to users when something occurs that concerns them

	Criado por Vinicius Pereira mais de 3 anos atrás

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Service Now Fundamentals - CSA

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