4471209
Descrição
Quiz por Laura Stoesz, atualizado more than 1 year ago
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Criado por Laura Stoesz
quase 9 anos atrás
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Questão 1
Questão
Which of the following are communication styles? Select all that apply.
Responda
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Assertive
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Submissive
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Decided
-
Aggressive
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Passive
Questão 2
Questão
Which communication style is considered best?
Responda
-
Aggressive
-
Passive
-
Assertive
Questão 3
Questão
Identify three elements of the Assertive communication style.
Responda
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Compromises
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Consults
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Confident
-
Active listener
-
Collaborative
-
Negotiates
Questão 4
Questão
Identify three elements of the Passive communication style.
Responda
-
Timid
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Ancillary
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Apologetic
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Silent
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Indirect
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Coy
Questão 5
Questão
Identify three elements of the Aggressive communication style.
Responda
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Intimidates
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Condescending
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Interrupts
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Interferes
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Sarcastic
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Threatens
Questão 6
Questão
When is passive communication appropriate?
Responda
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When issues are minor
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When dealing with conflict
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When it's impossible to change an individual's opinion
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When pushing the issue would cause bigger problems
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All of the above
Questão 7
Questão
It's appropriate to use an aggressive communication style in an emergency situation.
Responda
- True
- False
Questão 8
Questão
Which communication style is appropriate when there's no time for collaboration?
Responda
-
Passive
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Aggressive
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Assertive
Questão 9
Questão
Which is the correct definition of content bias?
Responda
-
Selectively listening to components, not accepting the true situations as communicated
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Preconceived idea of the messenger, the intention or the topic
Questão 10
Questão
Which is the correct definition of messenger bias?
Responda
-
Selectively listening to components, not accepting the true situations as communicated
-
Preconceived idea of the messenger, the intention or the topic
Questão 11
Questão
Select the ways in which humor impacts a situation.
Responda
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Humor can break down negative emotions
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Humor can put tense situations at ease
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Humor can insult participants
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All of the above
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