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Pega Systems CPMC Training

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Questions to train CPMC
Elena Briones
Quiz por Elena Briones, atualizado more than 1 year ago
Elena Briones
Criado por Elena Briones quase 9 anos atrás
2036
5
0

Resumo de Recurso

Questão 1

Questão
In which Communication Channels would Next-Best-Action Advisor apply? (Choose One)
Responda
  • Outbound/Batch
  • Television/Radio
  • Inbound/Real-time intelligent interactions
  • Email Mail/SMSTreatment editor

Questão 2

Questão
To which types of decision can Decision Management be applied? (Choose Three)
Responda
  • Determining whether or not to up-sell a product to a customer in a busy call center.
  • Determining which channel to use to communicate with a customer.
  • Determining how to improve your product portfolio to keep from losing market share.
  • Determining why response rates for a campaign in one region are far below average.
  • Determining which product to offer to a particular customer.
  • Diagnosing and determining the cause of a customer’s problem.

Questão 3

Questão
Which of these best describes Next-Best-Action? (Choose One)
Responda
  • Provides insight into business activities.
  • Ensures that customer is always satisfied.
  • Ensures that every customer is treated the same.
  • Balances customer need and business objectives.

Questão 4

Questão
Improving _______ is the essence of Next-Best-Action. (Choose One)
Responda
  • Efficiency
  • Customer Experience
  • Response Rates
  • Effectiveness

Questão 5

Questão
Next-Best-Action ensures that the communications between business and the customer are: (Choose Two)
Responda
  • Highly intuitive
  • Contextual
  • Free of jargon
  • Timely
  • Uniform.

Questão 6

Questão
The Next-Best-Action strategy _______. (Choose One)
Responda
  • can only present top 3 offers
  • can only present the top offer
  • always presents all available offers
  • can present all available offers

Questão 7

Questão
Which of the following is NOT a landing page we associate with Decisioning? (Choose One)
Responda
  • Strategy
  • Decisions
  • Predictive Analytics
  • Infrastructure
  • Monitoring

Questão 8

Questão
How many new rule types are introduced by Pega Decision Management? (Choose One)
Responda
  • 3
  • 4
  • 5
  • 6

Questão 9

Questão
Which of the following are the core services of Pega Decision Management? (Choose One)
Responda
  • Interaction History, Rule Decision Manager and Visual Business Director.
  • Interaction Services, Predictive Decision Manager and Visual Business Director.
  • Interaction History, Adaptive Decision Manager and Visual Business Director.
  • Interaction Service, Adaptive Decision Manager and Visual Business Director.

Questão 10

Questão
Decision components are grouped into categories. Which category contains the prioritization component? (Choose One)
Responda
  • Selection
  • Enrichment
  • Priority
  • Business Rules
  • Arbitration

Questão 11

Questão
Which component makes the propositions accessible to a strategy? (Choose One)
Responda
  • Proposition Import
  • Proposition Data
  • Data Import
  • Offer Import

Questão 12

Questão
The propositions are defined on the Decisioning Data Model landing page
Responda
  • True
  • False

Questão 13

Questão
Propositions may be defined at an issue level.
Responda
  • True
  • False

Questão 14

Questão
If a strategy is created under ‘Sales’ issue then it can access properties: (Choose Three)
Responda
  • Defined in scope ‘All Strategies’.
  • Defined in ‘Service’ issue.
  • From customer class.
  • Defined in ‘Sales’ issue.

Questão 15

Questão
Which of the following is a valid proposition? (Choose Three)
Responda
  • A message on the call center agent’s screen to redirect the customer call to the collections department.
  • A complaint booking on wrong billing reported by a customer.
  • A case opened to track and fulfill the change in customer’s home address.
  • A case to track the shipment of a replacement credit card to a customer.
  • A checking account upgrade offered to a savings account customer.
  • A home insurance bundle shown on the website to people looking for a mortgage.

Questão 16

Questão
Which of the following statements are true when describing Auto-Run results? (Choose Two)
Responda
  • It enables to explore the property values of any of the decision components.
  • It enables the validation of intermediate strategy steps.
  • We must define a data transform before executing the strategy.
  • The property values are only updated when a strategy is checked-in.
  • It enables to explore the property values of only the proposition components..

Questão 17

Questão
Which of these decision components is NOT included in the Arbitration group? (Choose One)
Responda
  • Segment Filter
  • Filter
  • Geo-fence Filter
  • Contact Filter
  • Contact Policy

Questão 18

Questão
If a Sub Strategy is referenced, then that Sub Strategy cannot contain another Sub Strategy.
Responda
  • True
  • False

Questão 19

Questão
The Set Property decision component can be found in the ________ group. (Choose One)
Responda
  • Property
  • Import
  • Enrichment
  • Selection

Questão 20

Questão
To change a strategy executed by the Top Offers process: (Choose One)
Responda
  • Update the Run Strategy component in the Top Offer process.
  • Update the Decision component in the Top Offer process.
  • Update the interaction rule to point at a new strategy.
  • Update the application to access the new strategy.

Questão 21

Questão
Three things need to be done to configure an adaptive model. Which of the following is NOT one of them? (Choose One)
Responda
  • Indicate which response values will be used to indicate negative behavior.
  • Indicate which properties will be used as predictors.
  • Indicate which response values will be used to indicate positive behavior.
  • Indicate the output properties.

Questão 22

Questão
By default which property is set by an adaptive model component? (Choose One)
Responda
  • pyEvidence
  • pyPropensity
  • pyPerformance
  • pyPrediction

Questão 23

Questão
What is the propensity of an adaptive model before it has collected any data? (Choose One)
Responda
  • 0
  • 0.5
  • 1
  • 50

Questão 24

Questão
What is the performance of an adaptive model if it CANNOT differentiate interested customers from not interested customers better than random selection? (Choose One)
Responda
  • 0
  • 0.5
  • 1
  • 50

Questão 25

Questão
The _______ field does not appear in the adaptive model landing page. (Choose One)
Responda
  • Performance of the model
  • Propensity
  • Number of Responses
  • Name of the model

Questão 26

Questão
A solid blue line between two strategy components A and B indicates: (Choose One)
Responda
  • There are only solid black lines used in a strategy.
  • An optional execution path for a strategy.
  • A property defined in A is used by B.
  • There is an error in the strategy connector between A and B.

Questão 27

Questão
The Interaction History component enables the strategy to determine if the offer has been made before or not.
Responda
  • True
  • False

Questão 28

Questão
To enable the strategy to access the interaction history associated with a proposition, we must always add the Interaction History component.
Responda
  • True
  • False

Questão 29

Questão
Which interaction history property indicates the result of the interaction? (Choose One)
Responda
  • pyResult
  • pyOutcome
  • pyResponse
  • pyConclusion

Questão 30

Questão
The most efficient method to retrieve the last 60 days of interaction history is to: (Choose One)
Responda
  • Use the Group By component as it cannot be done in the Interaction History component.
  • Add a date filter to the Interaction History component.
  • Declare the date property (pyStamp) in the Interaction History and use it in the Filter component.
  • Update Interaction History component to fetch the last 60 days.

Questão 31

Questão
In simulation, the interaction rule is used to define the: (Choose One)
Responda
  • Source of Interaction History Report Definition
  • Report Definition
  • Visual Business Director View
  • Strategy to be used

Questão 32

Questão
Following the execution of simulation, the results can be written to: (Choose Four)
Responda
  • Interaction History
  • Visual Business Director
  • Clipboard
  • File
  • Database.

Questão 33

Questão
Which of the following is NOT a dimension in Visual Business Director? (Choose One)
Responda
  • Application
  • Volume
  • Operator
  • Direction

Questão 34

Questão
We can use Visual Business Director to A/B test two strategies.
Responda
  • True
  • False

Questão 35

Questão
Which of the statements is true when describing simulation? (Choose One)
Responda
  • We must use the same interaction rule to compare simulations.
  • The only way to evaluate the results of the simulation is to examine Proposition Distribution reports.
  • The simulation must have ‘Resolved-Ready’ status before it can be executed.
  • The simulation with the ‘Resolved-Completed’ status can be re-executed.

Questão 36

Questão
Which of the following landing pages is used to define propositions? (Choose One)
Responda
  • Proposition Definition
  • Decisioning Hierarchy
  • Proposition Data
  • Infrastructure
  • Proposition Hierarchy

Questão 37

Questão
To access the customer property Age in the filter component you have used the _____ construct. (Choose One)
Responda
  • Proposition.Age
  • .Age
  • Primary.Age
  • Customer.Age

Questão 38

Questão
You use the Interaction History component to retrieve history ________. (Choose One)
Responda
  • for a specific proposition
  • for all customers
  • for a specific group of propositions
  • for a specific customer

Questão 39

Questão
In the Decisioning Analytics group we can find the Adaptive Model, Predictive Model, and _______ (Choose One)
Responda
  • Filter Model
  • Decisioning Table
  • Prioritization Model
  • Scorecard Model

Questão 40

Questão
To randomly select between two or more propositions we use a ______ component. (Choose One)
Responda
  • Switch
  • Prioritization
  • Filter
  • Champion Challenger

Questão 41

Questão
Which property is always set by an Adaptive Model? (Choose One)
Responda
  • pyResult
  • pyBehaviour
  • pyEvidence
  • pyPropensity
  • pyPerformance

Questão 42

Questão
To check if a proposition previously was accepted, you use the following expression: (Choose One)
Responda
  • pyResult = “Accept”
  • pyOutcome = “Accept”
  • pyBehaviour = “Accept”
  • pyPropenstity > 0

Questão 43

Questão
The data transform defined under the Auto Run tab will be invoked when a strategy is saved.
Responda
  • True
  • False

Questão 44

Questão
When building an Adaptive Model, which of the following statements is true? (Choose One)
Responda
  • An adaptive model must define values for negative and positive outcomes.
  • Adaptive models are only available to strategies if sufficient evidence is captured
  • You can only associate one value denoting Negative outcome
  • The predictor type can be one of Numeric, Symbolic or Boolean

Questão 45

Questão
To change the strategy executed during the simulation run we must? (Choose One)
Responda
  • Change the interaction rule
  • Update the simulation data flow
  • Change the report definition
  • Change the strategy on the simulation landing page

Questão 46

Questão
The Next-Best-Action strategy _______.
Responda
  • can only present top 3 offers
  • can present all available offers
  • always presents all available offers
  • can only present the top offer

Questão 47

Questão
Which are landing pages we associate with Pega Decision Management? (Choose Four)
Responda
  • Decisions
  • Import
  • Predictive Analytics
  • Strategy
  • Infrastructure
  • Monitoring

Questão 48

Questão
New 5 rule types at Pega Decision Manager
Responda
  • Strategy
  • Scorecards
  • Interaction rule
  • Predictive Model
  • Adaptive Model
  • Decision Table
  • Decision Tree
  • Map value
  • Business Rule
  • Decision Analytics

Questão 49

Questão
Which of the following are the core services of Pega Decision Management?
Responda
  • Interaction Service
  • Interaction History
  • Rule Decision Manager
  • Predictive Decision Manager
  • Adaptive Decision Manager
  • Visual Business Director

Questão 50

Questão
Decision components are grouped into categories. Which category contains the Filter component?
Responda
  • Priority
  • SelectioArbitrationn
  • Arbitration
  • Business Rules

Questão 51

Questão
Which is a decisioning specific flow shape? (Choose two)
Responda
  • Run Interaction
  • Run Strategy
  • Decision
  • Utility
  • Subprocess

Questão 52

Questão
Which decision rules can a Decision flows shape invoke? (Choose two)
Responda
  • Decision Table
  • Scorecard
  • Strategy
  • Adaptive Model
  • Predictive Model

Questão 53

Questão
When invoking a decision strategy as part of the business process, where is the decision strategy defined?
Responda
  • Interaction rule
  • Start shape
  • Run Interaction flow shape
  • Decision flow shape

Questão 54

Questão
Which component makes the propositions accessible to a strategy?
Responda
  • Proposition Data
  • Data Import
  • Offer Data
  • Proposition Import

Questão 55

Questão
Where are the propositions defined?
Responda
  • In a Decision Data rule
  • In Visual Business Director
  • In a strategy
  • On the Decision Data landing page

Questão 56

Questão
If a retention strategy is defined under 'Service' issue then it can access properties: (Choose Two)
Responda
  • As defined at the ‘Sales’ issue and ‘Retention’ group level.
  • As defined at the ‘All Strategies’ level
  • As defined at the ‘Service’ issue level
  • As defined at the ‘Sales’ issue level
  • As defined in the interaction scope

Questão 57

Questão
Which of the following is a valid proposition? (Choose Three)
Responda
  • A home insurance bundle shown on the website to people looking for a mortgage
  • A case opened to track and fulfill the change in customer’s home address
  • A complaint booking on wrong billing reported by a customer
  • A message on the call center agent’s screen to redirect the customer call to the collections department
  • A new Handset offered to Paymothly customers

Questão 58

Questão
Which is a standard interaction history report?
Responda
  • Reject Rate by Proposition Group
  • List of propositions available to the system
  • Volume by Group
  • Accept Rate by Proposition Group

Questão 59

Questão
Which of the following statements are false when using Auto-Run results? (Choose Three)
Responda
  • It enables the validation of intermediate strategy execution steps.
  • It enables to explore the property values of any of the decision components
  • The property values are only updated when a strategy is checked-in
  • It enables to explore the property values of only the proposition components
  • We must define a data transform before executing the strategy

Questão 60

Questão
Which of these decision components are part of the Arbitration group? (Choose Two)
Responda
  • Prioritization
  • Contact Filter
  • Switch
  • Group by
  • Filter by
  • Filter

Questão 61

Questão
The Champion Challenger decision component can be found in the ________ category.
Responda
  • Enrichment
  • Import
  • Business Rules
  • Arbitration
  • Aggregation
  • Selection

Questão 62

Questão
In order to use a new strategy in the Top Offers process we:
Responda
  • Update the Decision flow shape in the Top Offer process
  • Update the interaction rule to point at a new strategy
  • Update the Select Strategy flow shape in the Top Offer process
  • Need to update the process to access the new strategy

Questão 63

Questão
When is the strategy executed?
Responda
  • When we select the Results component
  • Each time a strategy is saved
  • Each time a component is updated
  • When we select “Save and Run” during strategy testing

Questão 64

Questão
Three things need to be done to configure an adaptive model record. Which? (Choose Three)
Responda
  • Indicate which customer response values will be used to indicate positive behavior
  • Indicate which customer properties will be used as predictors
  • Indicate the output properties
  • Indicate which customer response values will be used to indicate negative behavior

Questão 65

Questão
Which strategy property is set by the adaptive model component in a strategy?
Responda
  • pyEvidence
  • pyPropensity
  • pyPerformance
  • pyPrediction

Questão 66

Questão
What is the propensity of an adaptive model before it has collected any data?
Responda
  • 0.5
  • 0
  • 1
  • 100
  • 50

Questão 67

Questão
When are adaptive model instances created?
Responda
  • When the Adaptive Model component is added to the strategy
  • When the strategy containing the Adaptive Model component is executed
  • When the adaptive model record is defined
  • When the strategy is saved

Questão 68

Questão
Which values can be found on the Adaptive Model Management landing page? (Choose Two)
Responda
  • Performance
  • Number of Proposition Accepts
  • Model Propensity
  • Number of Responses
  • List of Predictors

Questão 69

Questão
What is the meaning of a dotted line between two decision components?
Responda
  • There are only solid lines in a strategy.
  • There is an error
  • A property defined in one is referenced by the other
  • An optional execution path for a strategy

Questão 70

Questão
What can we do to access the interaction history of a proposition? (Choose Two)
Responda
  • Enable interaction history in the Proposition Data component
  • Enable the interaction history strategy property
  • Nothing, the interaction history is always available
  • Use the Interaction History component
  • Use a Data import component to import interaction history

Questão 71

Questão
What is the purpose of the Interaction History component?
Responda
  • To determine if a proposition has been offered before.
  • To verify if the customer is eligible for an offer
  • To determine which proposition are available for selection
  • To retrieve proposition properties

Questão 72

Questão
Which strategy property holds the result of a customer interaction?
Responda
  • pyConclusion
  • pyOutcome
  • pyResult
  • pxSegment

Questão 73

Questão
In a simulation configuration, the interaction rule is used to define the:
Responda
  • Strategy to be used
  • Report Definition
  • Source of Interaction History
  • The Visual Business Director data source to read from

Questão 74

Questão
Simulation results can be written to: (Choose Four)
Responda
  • Clipboard
  • Visual Business Director
  • File
  • Interaction History
  • Database via SQL
  • Database via Class

Questão 75

Questão
Which is a dimension in Visual Business Director? (Choose Two)
Responda
  • Volume
  • Accept
  • Operator
  • Direction
  • Application

Questão 76

Questão
What can we do with Visual Business Director?
Responda
  • Analyze results of 3 or more executions
  • Write results of the simulation to a database table
  • A/B test two strategies
  • Examine the customer distribution

Questão 77

Questão
Which statement is true when describing a simulation?
Responda
  • A simulation with status ‘Resolved-Ready’ can be re-executed
  • The only way to evaluate the results of the simulation is to examine Proposition Distribution report
  • We must use the same interaction rule to compare simulations
  • A simulation with status ‘Resolved-Completed’ can be re-executed

Questão 78

Questão
What can we use to randomly select between two decision components?
Responda
  • Switch
  • Champion Challenger
  • Filter
  • Control

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