ARTA and Lean Six Sigma

Descrição

MOL for Day 1
sinag.laya
Quiz por sinag.laya, atualizado more than 1 year ago
sinag.laya
Criado por sinag.laya mais de 8 anos atrás
55
0

Resumo de Recurso

Questão 1

Questão
What does ARTA mean?
Responda
  • Anti Rally Terror Act
  • Anti-Red Tape Act
  • Anti-Red Toy Act

Questão 2

Questão
Section 2 of the IRR of ARTA provides, : "The re-engineering process shall include a review for the purposes of streamlining the following: Steps in providing the service; Forms used; Requirements; Processing time; and Fees and charges. There shall also be a review of the location of the offices providing frontline services and directional signs to facilitate transactions."
Responda
  • True
  • False

Questão 3

Questão
____________ is the amount of time a client (taxpayer) takes to complete the process.
Responda
  • Throughput time
  • Work in process
  • Average completion time

Questão 4

Questão
Lean Six Sigma for services focuses on improving the customer/client experience and service outcomes by addressing poor flow and excess waste and variation in the service delivery process.
Responda
  • True
  • False

Questão 5

Questão
Waste is anything that adds cost to the product while adding value at the same time.
Responda
  • True
  • False

Questão 6

Questão
The ___________ is an effective process mapping format that captures the voice of the customers and suppliers in the whole process chain. It defines the scope and boundaries of the process and aligns process with top level customer/client requirements.
Responda
  • SIPOC
  • Muda
  • Muri
  • Lean Six SIgma

Questão 7

Questão
____________ is any system where jobs or clients arrive looking for service and depart once service is provided.
Responda
  • Queue
  • Production line
  • Six Sigma

Questão 8

Questão
Which among the following is a possible negative effect of queuing?
Responda
  • creates heart burns to customers
  • creates goodwill
  • disrupts socialization

Questão 9

Questão
Based on last week's discussion, what is important to the Customer/Taxpayer?
Responda
  • Layout of the office
  • Length of the line when I arrive
  • How long I have to wait
  • Length of the line when I arrive AND How long I have to wait
  • None of the above

Questão 10

Questão
Based on last week's discussion, what is important to the Service Provider?
Responda
  • How many people I have to hire to service customers or clients
  • How many transactions I have stamped "received"
  • Amount of time I spent in processing the documents

Questão 11

Questão
Six SIgma is a philosophy which shortens the time between the customer order and the product shipment by eliminating waste
Responda
  • True
  • False

Questão 12

Questão
"Service pattern" refers to prioritization based on customer type.
Responda
  • True
  • False

Questão 13

Questão
The following are tips on how to manage the queues, except:
Responda
  • Determine an acceptable waiting time for your customers
  • Try to divert your customer’s attention when waiting
  • After checking the documents, tell your customers to go back the following day
  • Keep employees not serving the customers out of sight
  • Inform your customers of what to expect

Questão 14

Questão
"One hundred percent utilization may sound good from the standpoint of resources being used to the maximum potential, but this could lead to poor service or performance" refers to
Responda
  • The curse of Azkaban
  • Cruciatus curse
  • Curse of Utilization
  • Curse of Variability

Questão 15

Questão
"As variability increases, then line congestion and wait times increase as well". This is according to the Curse of Inteded Consequence.
Responda
  • True
  • False

Semelhante

Simulador Lean Six Sigma Green Belt
Maddox Doza
Total Quality Management (TQM)
Charmaynetay
Las claves del éxito de Toyota - Jeffrey K. Liker
Luis Giubi
2 Metodologías de Innovación
Rodrigo Fdz
Organizing & managing patient flows (HPI4010)
Noor Shoukri
OMGT 5613 - Midterm Review
hahokans
Metodología Lean y DMAIC
Axel Araujo
Smart Working
Antonio De Girolamo
Six sigma & quality culture
Fernanda Orvañanos Sotomayor
Ogile
R A
Principios de Six Sigma
Andrea Cano