Questão 1
Questão
A person who serves as an example in a desired behavior is
Responda
-
A role model
-
A behavioral mentor
-
A manager
-
An administrator
Questão 2
Questão
The shared beliefs, experiences, and norms that characterize an organization
Responda
-
Organizational culture
-
Community awareness
-
Mission
-
Vision
Questão 3
Questão
The behavioral interviewing process is often used because
Responda
-
It helps managers identify future star performers
-
It is easier to determine false statements made by the interviewee
-
Past performance is often an indicator of future performance
-
Interviewees will be less nervous and communication will be better
Questão 4
Questão
A program designed to modify employee behavior through a series of increasingly serious punishments for unacceptable behavior.
Responda
-
Progressive Discipline
-
Positive Discipline
-
Behavior Modification
-
Behavior Ladder
Questão 5
Questão
A standard of knowledge, skills, and abilities required for successful job performance
Responda
-
Job Description
-
Task Analysis
-
Training Plan
-
Competency
Questão 6
Questão
All of the following are examples of open-ended interviewing questions except
Responda
-
Would you share and example of a time when you went above and beyond what you thought was expected of you in a previous position?
-
Would you describe a situation when you made a positive influence on the actions of others?
-
In the past, how have you contributed to your work teams effectiveness?
-
Which of your previous positions did you find most rewarding?
Questão 7
Questão
The positive or negative feelings, beliefs, and values that influence the way someone acts
Responda
-
Sense of responsibility
-
Self-Esteem
-
Attitude
-
Assertiveness
Questão 8
Questão
A formal, objective and comprehensive rating or evaluation of an employee
Responda
-
Performance Appraisal
-
Disciplinary Process
-
Feedback
-
Written Reprimand
Questão 9
Questão
In face-to-face communication body language and tone of voice are _________ than spoken word
Responda
-
Less important
-
More important
Questão 10
Questão
An employee who knows he/she is incompetent or has an "I don't care" attitude is