CHL Chapter 6 Quiz Exam

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Iahcsmm Sterile Processing (CHL Exam) Quiz sobre CHL Chapter 6 Quiz Exam, criado por william Hoover em 03-05-2017.
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Quiz por william Hoover, atualizado more than 1 year ago
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Resumo de Recurso

Questão 1

Questão
A person who serves as an example in a desired behavior is
Responda
  • A role model
  • A behavioral mentor
  • A manager
  • An administrator

Questão 2

Questão
The shared beliefs, experiences, and norms that characterize an organization
Responda
  • Organizational culture
  • Community awareness
  • Mission
  • Vision

Questão 3

Questão
The behavioral interviewing process is often used because
Responda
  • It helps managers identify future star performers
  • It is easier to determine false statements made by the interviewee
  • Past performance is often an indicator of future performance
  • Interviewees will be less nervous and communication will be better

Questão 4

Questão
A program designed to modify employee behavior through a series of increasingly serious punishments for unacceptable behavior.
Responda
  • Progressive Discipline
  • Positive Discipline
  • Behavior Modification
  • Behavior Ladder

Questão 5

Questão
A standard of knowledge, skills, and abilities required for successful job performance
Responda
  • Job Description
  • Task Analysis
  • Training Plan
  • Competency

Questão 6

Questão
All of the following are examples of open-ended interviewing questions except
Responda
  • Would you share and example of a time when you went above and beyond what you thought was expected of you in a previous position?
  • Would you describe a situation when you made a positive influence on the actions of others?
  • In the past, how have you contributed to your work teams effectiveness?
  • Which of your previous positions did you find most rewarding?

Questão 7

Questão
The positive or negative feelings, beliefs, and values that influence the way someone acts
Responda
  • Sense of responsibility
  • Self-Esteem
  • Attitude
  • Assertiveness

Questão 8

Questão
A formal, objective and comprehensive rating or evaluation of an employee
Responda
  • Performance Appraisal
  • Disciplinary Process
  • Feedback
  • Written Reprimand

Questão 9

Questão
In face-to-face communication body language and tone of voice are _________ than spoken word
Responda
  • Less important
  • More important

Questão 10

Questão
An employee who knows he/she is incompetent or has an "I don't care" attitude is
Responda
  • Consciously Incompetent
  • Consciously Competent
  • Unconsciously Incompetent
  • Unconsciously Competent

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