8778177
Description
Quiz by william Hoover, updated more than 1 year ago
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Created by william Hoover
over 7 years ago
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Question 1
Question
Communication cannot be effective when either the sender or the receiver does not have adequate knowledge to
Answer
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Share New Ideas
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Rephrase Ideas
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Understand
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Implement Decisions
Question 2
Question
Physical appearance has nothing to do with effective communication.
Answer
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True
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False
Question 3
Question
The first step in enhancing communication skills is to recognize that the work group will be
Answer
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Young
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Diverse
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Fragmented
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Receptive
Question 4
Question
An e-mail message written in all capital letters
Answer
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Has no impact on the receiver
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Is easier and faster than using a sentence capitalization format
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Ensures the receiver will read it first
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Is the equivalent of shouting
Question 5
Question
Once and e-mail message is in cyberspace, it is safe and will not be shared
Answer
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True
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False
Question 6
Question
Information being circulated without a source of truth.
Answer
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Rumor
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Informal communication
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Feedback
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Grapevine
Question 7
Question
If you are the chair of a meeting, It is your responsibility to ensure that the group stays on task and on time.
Answer
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True
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False
Question 8
Question
If someone is complaining loudly, before addressing the issue, it is best to
Answer
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Tactfully move the person away from others
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Let the person know you wont tolerate the behavior
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Ignore the behavior until later
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Ignore the behavior all together
Question 9
Question
Written communications are not as important as they once were
Answer
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True
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False
Question 10
Question
This act protects privileged health information, such as patient identifiable information, and prevents inappropriate access to such information
Answer
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The Healthcare Information Technology Act
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The Patient Rights Act
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The Health Insurance Portability and Accountability Act
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The Patient Information Act
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