CHL Chapter 7 Quiz

Coaching can _________ work-related stress

A type of leader who prefers to make decisions and resolve problems without input from affected staff members

Coaching can only be successful where there is trust between the manager and staff members

A formal or informal relationship in which an experienced staff member provides advice and counsel to a less-experienced staff member

An abstract idea about what the healthcare facility or the Central Service department would be like if it was ideal

An inner drive toward an emotionally pleasurable experience in which one accepts responsibility for the outcomes

A type of social ability that allows persons to monitor their and others emotions, to discriminate among them, and to use the information to guide their own thinking and behavior

The act of granting authority to employees to make key decisions withing the employees areas of responsibility

Leaders who practice this type of leadership place empahasis on the enforcement of policies, procedures, and rules

These leaders create a vision, constantly promote it to their staff members, and use it to determine the best courses of action