8778765
Description
Quiz by william Hoover, updated more than 1 year ago
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Created by william Hoover
over 7 years ago
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Question 1
Question
A person who serves as an example in a desired behavior is
Answer
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A role model
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A behavioral mentor
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A manager
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An administrator
Question 2
Question
The shared beliefs, experiences, and norms that characterize an organization
Answer
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Organizational culture
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Community awareness
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Mission
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Vision
Question 3
Question
The behavioral interviewing process is often used because
Answer
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It helps managers identify future star performers
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It is easier to determine false statements made by the interviewee
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Past performance is often an indicator of future performance
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Interviewees will be less nervous and communication will be better
Question 4
Question
A program designed to modify employee behavior through a series of increasingly serious punishments for unacceptable behavior.
Answer
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Progressive Discipline
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Positive Discipline
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Behavior Modification
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Behavior Ladder
Question 5
Question
A standard of knowledge, skills, and abilities required for successful job performance
Answer
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Job Description
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Task Analysis
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Training Plan
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Competency
Question 6
Question
All of the following are examples of open-ended interviewing questions except
Answer
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Would you share and example of a time when you went above and beyond what you thought was expected of you in a previous position?
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Would you describe a situation when you made a positive influence on the actions of others?
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In the past, how have you contributed to your work teams effectiveness?
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Which of your previous positions did you find most rewarding?
Question 7
Question
The positive or negative feelings, beliefs, and values that influence the way someone acts
Answer
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Sense of responsibility
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Self-Esteem
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Attitude
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Assertiveness
Question 8
Question
A formal, objective and comprehensive rating or evaluation of an employee
Answer
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Performance Appraisal
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Disciplinary Process
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Feedback
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Written Reprimand
Question 9
Question
In face-to-face communication body language and tone of voice are _________ than spoken word
Answer
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Less important
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More important
Question 10
Question
An employee who knows he/she is incompetent or has an "I don't care" attitude is
Answer
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Consciously Incompetent
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Consciously Competent
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Unconsciously Incompetent
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Unconsciously Competent
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