Customers

Customers

Customer Experience 800x600 (binary/octet-stream)

Rubrica: : The possibility to provide exceptional service is available to almost any company—if it believes in its people, is willing to innovate, and really cares about their customers’ experience..

WHAT IS A CUSTOMER?     HOW TO TREAT A CUSTOMER?     WHAT DO YOU THINK ABOUT THE QUOTE?

HOW TO TREAT A CUSTOMER?

Moment (binary/octet-stream)

1. Use the right term. First, I don't call people clients, or even customers. At my company we refer to them as “guests,” 2. Anticipate needs. A great waiter knows when to refill your glass or bring the check, just as a great company anticipates what their guests need  3. Give respect. It costs nothing to be courteous, but you can pay dearly if you aren't.

HOW TO TREAT A COSTUMER?

4. Treat everyone like a VIP. “There's only one boss, the customer,” Sam Walton once said. “He can fire everybody from the chairman on down simply by spending his money elsewhere.” 5. Show immediate action and solutions, not blame. Sometimes things get messed up, but apologies, which matter, mean nothing if they aren't followed by action. Well done is better than well said. 6. In other words, be always kind.

57470905 Vector Illustration Of Successful Businessman With Computer In Pop Art Comics Retro Style Or Cartoon (binary/octet-stream)

Bad customer, so...?

52821723 Man Oh No Pop Art Retro Style The Sadness Of Parting Sorrow Bad News Business Concept (binary/octet-stream)

Imagem 140818 Bad Customers (binary/octet-stream)

Rubrica: : WHAT SHOULD YOU DO?

IF YOU HAD DIFFICULT SITUATIONS...?

91830541 Stressed Man At Work With Laptop Man Grabbed His Head (binary/octet-stream)

Rubrica: : HOW TO SOLVE THOSE PROBLEMS?

•YOUR EVENT IS GOING TO START AT 8:00 PM, BUT, THE BAD ORGANIZATION THAT YOUR WORKERS HAVE, IT WON’T BE POSSIBLE TO START AT THIS HOUR. YOUR CUSTOMERS ARE THERE WAITING AND THEY ARE GETTING IMPATIENT. WHAT SHOULD YOU DO AS A BOSS?   •YOU HAVE A PARTY AND THE DJ HAD AN ACCIDENT AND COULDN’T ARRIVE TO YOUR PARTY. WHAT SHOULD YOU DO?

WHAT SHOULD YOU DO AS A BOSS?

Customer Service Phrases (binary/octet-stream)

1. SAY "GOOD MORNING" WITH A SMILE!   2. DO NOT BE ANGRY.   3. GIVE POSSIBLE SOLUTIONS!!   4. BE KIND. 

Rubrica: : IF YOU WANT TO BE A GOOD BOSS, LEARN HOW TO HEARD CORRECTLY.