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Business Communications Practice #1

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9-12 FBLA Business Communications Quiz on Business Communications Practice #1, created by Connie Westcott on 21/04/2018.
Connie Westcott
Quiz by Connie Westcott, updated more than 1 year ago
Connie Westcott
Created by Connie Westcott over 6 years ago
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Resource summary

Question 1

Question
Effective listening requires an open mind.
Answer
  • True
  • False

Question 2

Question
Repeating the subject line information in the first sentence of a memo or e-mail is redundant and should be avoided.
Answer
  • True
  • False

Question 3

Question
Because an application letter is a persuasive letter, organize it as you would a sales letter.
Answer
  • True
  • False

Question 4

Question
Good listening skills can improve speaking skills.
Answer
  • True
  • False

Question 5

Question
Most people remember what they hear much longer than what they see.
Answer
  • True
  • False

Question 6

Question
In the closing of an oral presentation, you should summarize main points.
Answer
  • True
  • False

Question 7

Question
A letter with mixed punctuation has a comma after the salutation and no mark of punctuation after the complimentary close.
Answer
  • True
  • False

Question 8

Question
The central idea of the message is the same as the purpose of the message.
Answer
  • True
  • False

Question 9

Question
The proofreader's mark # means that a number needs to be inserted.
Answer
  • True
  • False

Question 10

Question
Though people around the world speak different languages, nonverbal communications, such as gestures and facial expressions, generally have the same meaning.
Answer
  • True
  • False

Question 11

Question
In an active voice, the subject of the sentence performs the action of the verb.
Answer
  • True
  • False

Question 12

Question
In positive responses, the main idea of the letter comes before the letter's supporting information.
Answer
  • True
  • False

Question 13

Question
Nonverbal messages cannot stand alone or accompany verbal messages.
Answer
  • True
  • False

Question 14

Question
Authorities generally agree that speaking is the weakest link in oral communication.
Answer
  • True
  • False

Question 15

Question
Proofreading the hard copy, even after proofing on screen, helps guarantee the accuracy of a document.
Answer
  • True
  • False

Question 16

Question
The "strong slot" in a sentence is at the beginning of the sentence.
Answer
  • True
  • False

Question 17

Question
Nonverbal language reflects the values of the culture to which it belongs.
Answer
  • True
  • False

Question 18

Question
Primary research is typically undertaken after conducting a review of secondary data.
Answer
  • True
  • False

Question 19

Question
The audience for most business writing is seldom neutral.
Answer
  • True
  • False

Question 20

Question
The grapevine is no more and no less accurate than any other communication.
Answer
  • True
  • False

Question 21

Question
colleague, congradulate, harass
Answer
  • 2 misspelled words
  • 1 misspelled words
  • 3 misspelled words
  • 0 misspelled words

Question 22

Question
prevelent, calender, mathmatics
Answer
  • 0 misspelled words
  • 1 misspelled words
  • 3 misspelled words
  • 2 misspelled words

Question 23

Question
mileage, exaggerate, efficiency
Answer
  • 2 misspelled words
  • 1 misspelled words
  • 0 misspelled words
  • 3 misspelled words

Question 24

Question
beneficial, tarriff, serviceable
Answer
  • 2 misspelled words
  • 1 misspelled words
  • 0 misspelled words
  • 3 misspelled words

Question 25

Question
dictionery, competant, witholding
Answer
  • 1 misspelled words
  • 2 misspelled words
  • 3 misspelled words
  • 0 misspelled words

Question 26

Question
impatient, interceed, lible
Answer
  • 0 misspelled words
  • 2 misspelled words
  • 1 misspelled words
  • 3 misspelled words

Question 27

Question
If nonverbal cues and verbal messages conflict, the receiver will likely
Answer
  • believe the verbal message.
  • believe the nonverbal cue.
  • stop believing anything that is said.
  • leave the room.

Question 28

Question
A proofreader's mark of three lines drawn under a letter or word means
Answer
  • omit.
  • leave as is.
  • capitalize.
  • move.

Question 29

Question
A way to encourage feedback from listeners when you are giving instructions is to
Answer
  • keep talking unless you see that the listeners are confused.
  • pause.
  • repeat the instructions immediately.
  • wait until all instructions have been given.

Question 30

Question
Which of the following is not true of nonverbal communication?
Answer
  • Nonverbal messages can be avoided.
  • Nonverbal messages may have different meanings for different people.
  • Nonverbal messages can contradict the accompanying verbal message.
  • Nonverbal messages may be intentional or unintentional.

Question 31

Question
Many bad listening habits develop becuase
Answer
  • people hear more slowly than most people speak.
  • people hear more quickly than most people speak.
  • body language interferes with the speaker's message.
  • of lack of preparation for communication with others.

Question 32

Question
In delivering an oral presentation, the most important consideration is that the
Answer
  • content is secondary to the delivery style.
  • technologically advanced presenter must use presentation software.
  • content is accurate.
  • content is humorous.

Question 33

Question
Body language
Answer
  • is very similar in most cultures.
  • includes facial expressions and gestures.
  • is always complex to read.
  • is easy to interpret because each symbol has only one meaning.

Question 34

Question
Emphasizing positive aspects in any speaking situation
Answer
  • may make listeners uncomfortable.
  • make make listeners suspicious.
  • is not necessarily the best presentation strategy.
  • is good business practice.

Question 35

Question
Visuals and handouts for an oral presentation should be
Answer
  • used only for presentations of more than 20 minutes.
  • appropriately designed and distributed, if used.
  • kept to a minimum so that attention will be focused on the speaker.
  • professionally prepared so there are no errors.

Question 36

Question
You will make an initial oral presentation to a board of directors of an international company. All members of the board are competent speakers of English as a second language. You should
Answer
  • enunciate precisely and speak more slowly than normal.
  • speak as you normally would in a business setting.
  • eliminate body language because it may be offensive.
  • use humor generously to break the ice.

Question 37

Question
When visuals are used effectively, the audience will
Answer
  • retain the message for a longer time.
  • take better notes.
  • participate more freely in discussion.
  • look at the visuals instead of listening to the presentation.

Question 38

Question
What part of the face provides the most nonverbal feelings?
Answer
  • The color of the face
  • The lips
  • The mouth
  • The eyes

Question 39

Question
Which of the following is the best beginning to a letter asking for a completion of a survey?
Answer
  • Imagine yourself in a prestigious luxury car, tailored to your individual preferences.
  • Complete this survey about luxury cars, and you'll receive a $100 gift certificate.
  • I am conducting a market survey and would like your opinion on luxury cars.
  • Please complete the enclosed survey about luxury cars; return it in the envelope.

Question 40

Question
E-mail and phone messages are used
Answer
  • in place of business letters.
  • to communicate to colleagues in your office.
  • to communicate quickly.
  • to communicate large pieces of information.

Question 41

Question
E-mail messages should be written
Answer
  • when you don't have time to write a letter.
  • in a format like a memo.
  • when you already know the person.
  • when you don't expect an answer.

Question 42

Question
Linda sends a short report to top management including the plant where she works about her findings on the attitudes of workers on the job. Which of the following formats should Linda use?
Answer
  • Letter format
  • Form report
  • A formal report format
  • Memo format

Question 43

Question
Curtis needs to tell his employees about the company's new policies. Writing a memo means that
Answer
  • all employees will need to stop working at the same time.
  • everyone will have a written record of the new policies.
  • Curtis can immediately get feedback from the employees.
  • the employees will abide by all of the policies.

Question 44

Question
An application letter should be organized as a
Answer
  • persuasive message.
  • routine message.
  • special letter.
  • good news message.

Question 45

Question
Mardy's customer service letter includes a heading, inside address, body, and closing. What is missing?
Answer
  • The order number
  • Copy notation
  • The greeting
  • The inquiry

Question 46

Question
Which type of grammatical error occurs in the following sentence? "While reviewing the report, the fire alarm sounded, and everyone left the building."
Answer
  • Dangling modifier
  • Passive voice
  • Redundancy
  • Expletive

Question 47

Question
A thank-you letter following a job interview
Answer
  • is a professional courtesy expected only for executive-level positions.
  • should not mention the expected call or letter that will convey the employer's decision.
  • should be sent even if you have decided the position was not right for you.
  • is written in inductive order.

Question 48

Question
Kevin needs to give an immediate account of a sales conference to ten people. Which of the following is not an appropriate way to communicate this information?
Answer
  • Business letter
  • Report
  • Memo
  • E-mail

Question 49

Question
Reference initials in a letter
Answer
  • may reflect the initials of all people involved in the creation of a letter.
  • always appear as the very last item in the letter.
  • must be included on every business letter.
  • consist of the capital letter initials of the person who authored the letter.

Question 50

Question
A report usually starts with
Answer
  • a tabulation of details included.
  • the reason for writing the report.
  • a presentation of the facts.
  • the conclusion based on the facts.

Question 51

Question
The subject line
Answer
  • directs a letter to a specific person.
  • sets the stage for the receiver to understand the message.
  • provides a record of how the letter was sent.
  • is used only when composing electronic (e-mail) messages.

Question 52

Question
Which sentence mot correctly applies effective writing principles?
Answer
  • You should have completed a credit application.
  • If you don't return our calls, we can't help you.
  • Your savings start earning interest on the day of deposit.
  • Your order will be delayed because its size was quite unusual.

Question 53

Question
Which word has the unfavorable tone?
Answer
  • Inexpensive
  • Bargain
  • Cheap
  • Lower-price

Question 54

Question
Which phrase or statement best reflects elements of effective writing?
Answer
  • Thank you in advance, I remain ...
  • Enclosed please find ...
  • Kindly be advised ...
  • Here is the bulletin.

Question 55

Question
When initially reading a document for content, which question should not be considered?
Answer
  • Are any words or groups of words repeated?
  • Are there any missing words?
  • Are the margins correct?
  • Does the material make sense?

Question 56

Question
Which set of words would be detected by the spell check feature on your computer?
Answer
  • Walk, walke
  • Effect, affect
  • An, and
  • Form, from

Question 57

Question
Which of the following is not a proofreading technique?
Answer
  • Rely only on the spelling and grammar checker on your computer
  • Read aloud
  • Read slowly
  • Read the paper backwards

Question 58

Question
Following the first draft of a document, the editor must apply the following techniques except
Answer
  • how to organize the material that remains.
  • how to adjust the wording so as to achieve the objective.
  • verifying correct punctuation.
  • what material should be added or left out.

Question 59

Question
Chad sat at his computer this morning, and made a preliminary draft of his speech.
Answer
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Question 60

Question
We will, of course, attempt to complete the Gulf Shores Project by the deadline; but, as you know, we have had several delays.
Answer
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Question 61

Question
Judy attended UVA for her first two years then she transferred to Va Tech to complete her bachelor's degree.
Answer
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Question 62

Question
However fast the train may go, a plane is still faster.
Answer
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Question 63

Question
The condo we plan to rent has five rooms; a kitchen, a living room, a bathroom, and two bedrooms.
Answer
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Question 64

Question
The rule that I consider most important is found on page 5.
Answer
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Question 65

Question
I was delighted to see the red, white, and blue flag, waving proudly in the breeze.
Answer
  • A) The sentence has incorrect punctuation.
  • B) The sentence has correct punctuation.

Question 66

Question
Drunk drivers who are responsible for taking lives, should have their licenses revoked.
Answer
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Question 67

Question
Relatively few of your classes, however, are held in the Tanner Building.
Answer
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Question 68

Question
We discovered that those kind of form letters do not get results. Did you see the picture of President Bush and myself in Newsweek?
Answer
  • Only the first sentence is grammatically correct.
  • Only the second sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Both sentences are grammatically incorrect.

Question 69

Question
None of the damage to the materials is covered by insurance. Neither the manager nor the staff members has heard about the merger.
Answer
  • Both sentences are grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.

Question 70

Question
Being that the meeting starts in an hour, we must leave immediately. Corporate headquarters is being moved to Seattle
Answer
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically incorrect.
  • Both sentences are grammatically correct.

Question 71

Question
This month's sales figures are better than last month's. Who's telephone was reported out of order?
Answer
  • Both sentences are grammatically incorrect.
  • Both sentences are grammatically correct.
  • Only the first sentence is grammatically correct.
  • Only the second sentence is grammatically correct.

Question 72

Question
Of us all, you are in the most advantageous position. Every letter and report is used to increase company visibility.
Answer
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Only the first sentence is grammatically correct.

Question 73

Question
Being accurate is more important than to be speedy. IBM wants its staff to follow these new regulations.
Answer
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.

Question 74

Question
What would management do if us technicians went on strike? My supervisor does not write very good
Answer
  • Both sentences are grammatically incorrect.
  • Both sentences are grammatically correct.
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.

Question 75

Question
Mr. Tokheim said that it was not him who suggested the change. Two senators-elect will be on the program.
Answer
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.
  • Both sentences are grammatically correct.

Question 76

Question
I wish I were as knowledgeable as Mr. Dunahee. Unless they are enforced, there is no point in laying down any rules.
Answer
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Both sentences are grammatically incorrect.

Question 77

Question
You should not feel badly about missing the meeting. Both Ms. Blank and Mr. South are to be promoted.
Answer
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically correct.

Question 78

Question
The most __________________ way to improve spelling is to improve pronunciation.
Answer
  • effective
  • affective

Question 79

Question
Linda Cate was _____________________ the telecommunications specialist with Xerox.
Answer
  • formerly
  • formally

Question 80

Question
Our CEO is never ____________ to suggestions for cutting costs.
Answer
  • averse
  • adverse

Question 81

Question
Does the new ______________ show the company's Web address?
Answer
  • stationery
  • stationary

Question 82

Question
Can you _______________ a method for polling customer opinion?
Answer
  • devise
  • device

Question 83

Question
In a conversation with a "problem" customer, it is good psychology to look for an opportunity to ______________ that customer.
Answer
  • compliment
  • complement

Question 84

Question
Can you name the ___________ of Alabama?
Answer
  • capitol
  • capital

Question 85

Question
Every punctuation rule and grammar ___________ has been mastered by our editors.
Answer
  • principle
  • principal

Question 86

Question
That's an interesting idea, but I have an ______________ different proposal.
Answer
  • altogether
  • all together

Question 87

Question
A large ______________ of our employees must file federal tax forms before the end of the fiscal year.
Answer
  • percentage
  • percent

Question 88

Question
Is Dr. Karen Boushea an M.D., a Ph.D., an Ed.D., or a D.D.S.?
Answer
  • The sentence has incorrect capitalization.
  • The sentence has correct capitalization.

Question 89

Question
All students are required to take Personal Finance before they can receive a bachelor of science or bachelor of arts degree.
Answer
  • The sentence has incorrect capitalization.
  • The sentence has correct capitalization

Question 90

Question
For the answer to exercise 6, see unit 9, page 278.
Answer
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Question 91

Question
Are the application letter and resume to be submitted in a Manila folder?
Answer
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Question 92

Question
The state of Florida sometimes experiences freezing Winter weather.
Answer
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Question 93

Question
The Federal Reserve Board will be meeting in the state of Washington.
Answer
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Question 94

Question
How many errors? February 21, 2005/Mr. Johnson Shank/9,200 Lakeview Drive/Foley, AL 365350626
Answer
  • 1 error
  • 3 or more errors
  • 2 errors
  • 0 errors

Question 95

Question
How many errors? Dear Mr. Johnson;
Answer
  • 2 errors
  • 0 errors
  • 3 or more error
  • 1 error

Question 96

Question
How many errors? We are pleased to enclose your new Lenox Square credit card. You may use these
Answer
  • 3 or more errors
  • 2 errors
  • 0 errors
  • 1 error

Question 97

Question
How many errors? card in both our Lenox Square and Buckhead location. Since you have such a fine
Answer
  • 3 or more errors
  • 2 errors
  • 0 errors
  • 1 error

Question 98

Question
credit record you will be able to charge as much $4,000.00 of our impeccably-tailored clothing and accessories.
Answer
  • 2 errors
  • 3 or more errors
  • 0 errors
  • 1 error

Question 99

Question
How many errors? Hour annual spring sale starts on april 31. A broshure describing our exciting bargans
Answer
  • 0 errors
  • 2 errors
  • 1 error
  • 3 or more errors

Question 100

Question
are enclosed, too.
Answer
  • 0 errors
  • 3 or more errors
  • 1 error
  • 2 errors
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