13748123
Description
Quiz by Courtney Edgecombe , updated more than 1 year ago
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Created by Courtney Edgecombe
over 6 years ago
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Question 1
Question
Is the statement correct excellent service causes customers to return
Answer
- True
- False
Question 2
Question
Am attitude is the way you react to a situation
Answer
- True
- False
Question 3
Question
three indirect careers In tourism are [blank_start]doctor[blank_end] [blank_start]nurse[blank_end] and [blank_start]accountant[blank_end]
Answer
-
doctor
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nurse
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accountant
Question 4
Question
Types of attitudes [blank_start]are[blank_end]
Answer
-
Neutral Negative Positive
-
Neutral Negative
-
Negative Positive
-
Positive Neutral Indifferent
Question 5
Question
The goal of the tourism industry is to ensure that visitors never return to The Bahamas
Answer
- True
- False
Question 6
Question
Choose the behaviors to avoid
Answer
-
Don’t argue with manager
-
Don’t rationalize
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Don’t defend
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Don’t serve uncooked food
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Be nice to customers
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Never over promise
Question 7
Question
Choose the personalities of people in the tourism industry
Answer
-
Team player
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Negative attitudes
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Be perfect
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Good communicator
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Patient
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Do as told
Question 8
Question
Attitudes are important because it effects they [blank_start]way[blank_end] you look, what [blank_start]you[blank_end] say, how you [blank_start]say[blank_end] it, and [blank_start]how[blank_end] you feel
Answer
-
you
-
way
-
how
-
say
Question 9
Question
Four basic needs of a customers
Answer
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Coupons
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Excellent service
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Feel important
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Comfort
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To be understood
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To feel welcome
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The need for directions
Question 10
Question
Why do customers complain
Answer
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They are confused
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In a bad mood
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They may just be a complainer
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Don’t want to be there
Question 11
Question
Why do customers complain
Answer
-
Feelings are hurt
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Hotel too expensive
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Don’t like the food they serve
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May be a complainer
Question 12
Question
Can you give excellent service by only know information
Answer
- True
- False
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