14088111
Description
Quiz by Lorisse Bazley, updated more than 1 year ago
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Created by Lorisse Bazley
over 6 years ago
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Question 1
Question
Which of the following is not a role of marketing communication in services?
Answer
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Adding value through communications content
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Differentiating the services offering
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Minimising the involvement of backstage personnel
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Positioning the services offering
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Promoting contribution of front stage personnel
Question 2
Question
A business sends consumers advertisements by text message based on their location in shopping centres. What kind of marketing communication is this?
Answer
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Mobile advertising
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Self-service
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Podcasting
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Social networking
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Word of mouth
Question 3
Question
Which of the following is NOT a method which would be likely to stimulate or dampen demand to match capacity?
Answer
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Price changes
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Room upgrades at hotel
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Running promotions
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Training customers
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Cut-price hair style on Tuesdays
Question 4
Question
Mittal and Baker (2002) highlight four problems for marketers seeking to promote service attributes. These are:
Answer
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generality, abstractness, non-searchability, mental impalpability
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generality, abstractness, non-availability, mental impalpability
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generality, concreteness, non-searchability, mental impalpability
Question 5
Question
The most important thing that Woolworths did to have a smooth transition to their new self-serve technology and educate their customers was to:
Answer
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vet intending consumers to ensure they had an understanding of technology
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post explicit instructions at the checkout
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have an online information sheet
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send out information fliers to regular customers
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have a staff member available to answer customer queries
Question 6
Question
_______, ______ and _______ represent three broad target audiences for any service communication and strategies.
Answer
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Media; users; employees
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Prospects; users; employees
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Organisations; users; employees
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Prospects; media; employees
Question 7
Question
The traditional communications mix can be divided into two distinct channels – those that are:
Answer
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controlled by the organisation and by the media
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information-based and those that are not
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controlled by the organisation and those that are not
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controlled by the media and those that are not
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controlled by the organisation and those that are controlled by the media
Question 8
Question
If using direct marketing as a tool to send personalised messages to a highly targeted audience, the best approach is to use:
Answer
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permission marketing
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encourage consumers to sign up for the messages
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persuade consumers to volunteer their attention
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all of the above
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b and c
Question 9
Question
Two methods which Google uses to enable organisations to display their ads at websites which are part of the Google content networks are:
Answer
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ease of use and AdSense
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AdWords and AdSense
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sponsored links and AdSense
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AdWords and ease of use
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AdWords and sponsored links
Question 10
Question
Which of the following is NOT a technique that marketers would be likely to use in encouraging word of mouth from satisfied customers?
Answer
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Creating exciting promotions
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Paying for the promotion of word of mouth
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Presenting and publicising testimonials
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Referencing knowledgeable individuals
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Referencing other purchasers
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