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Operational Decision Making - Midterm Study Guide

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Quiz on Operational Decision Making - Midterm Study Guide, created by Irv Bushnell on 10/10/2018.
Irv Bushnell
Quiz by Irv Bushnell, updated more than 1 year ago
Irv Bushnell
Created by Irv Bushnell about 7 years ago
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Resource summary

Question 1

Question
Which of the following is not one of the 3 Rs?
Answer
  • Reposition
  • Reduce
  • Reuse
  • None of these answers
  • Recycle

Question 2

Question
Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?
Answer
  • Engineering and Accounting
  • Operations and Accounting
  • Finance and Human Resources
  • Finance and Engineering
  • Marketing and Operations

Question 3

Question
Which of the following is not an advantage of standardization?
Answer
  • The opportunity to freeze design at a very early stage.
  • Fewer parts to deal with in inventory.
  • Reduced training cost and time.
  • Purchasing is more routine.
  • Inventory management is less complex.

Question 4

Question
Excitement characteristics are categories in the _________ model.
Answer
  • Pareto
  • Kano
  • Juran
  • service matrix
  • probabilistic distribution

Question 5

Question
In the area of product and service design, the acronym CAD refers to:
Answer
  • competitive advantage design.
  • computer aided design.
  • commercial applications design.
  • completely automated design.
  • conceptually augmented design.

Question 6

Question
Which one of the following is not necessarily a factor of successful product and service design?
Answer
  • Use computerized design techniques.
  • Be aware of what customers want.
  • Know what new technologies are available.
  • Know what government regulations are.
  • Be aware of what the competitors are doing.

Question 7

Question
The assessment of the environmental impact of a product or service throughout its useful life is:
Answer
  • flow diagramming
  • service blueprinting.
  • process mapping
  • life cycle analysis.
  • quality function deployment.

Question 8

Question
The process of dismantling and inspecting a competitor's new or revised product for the purpose of design ideas is called:
Answer
  • benchmarking
  • product analysis.
  • design by imitation.
  • reverse engineering.
  • disassembly.

Question 9

Question
The term "standardization" is closely associated with:
Answer
  • high cost.
  • longer lead times.
  • variety.
  • interchangeability.
  • customization.

Question 10

Question
The structural approach for integrating customer requirements into every aspect of product development is known as:
Answer
  • customer integration.
  • total quality management.
  • quality function deployment.
  • a product development team.
  • customer satisfaction.

Question 11

Question
Job shops tend to be __________ while continuous processes tend to be __________.
Answer
  • shortterm and capital intensive; longterm and labor intensive
  • small scale and flexible; largescale and inflexible
  • standardized; customized
  • low costperunit; high costperunit
  • in services; in manufacturing

Question 12

Question
The estimation of costs is generally most difficult when the ___________ process has been chosen.
Answer
  • job shop
  • project
  • repetitive
  • continuous
  • batch

Question 13

Question
Which of the following is not a process commonly considered in making products?
Answer
  • batch
  • repetitive
  • continuous
  • job shop
  • subcontracting

Question 14

Question
The type of processing system which is used for highly standardized products is:
Answer
  • repetitive
  • continuous
  • intermittent
  • fixed position
  • batch

Question 15

Question
Computer-aided refers to the use of computers in:
Answer
  • product design.
  • process control.
  • quality control.
  • data analysis.
  • decision making.

Question 16

Question
In which type of operation are you likely to see, at most, only minor variations in the product or service produced using the same process and the same equipment?
Answer
  • a job shop.
  • repetitive production.
  • batch processing.
  • a project.
  • intermittent production.

Question 17

Question
The process of assigning tasks to workstations in such a way that the workstations have approximately time requirements is called:
Answer
  • fair employment practices.
  • idle time analysis.
  • line balancing.
  • cycle time optimization.
  • capacity cycling.

Question 18

Question
Which type of processing system tends to produce the most product variety?
Answer
  • batch
  • repetitive
  • job shop
  • continuous
  • project

Question 19

Question
In which type of processing system would gasoline be produced from crude oil?
Answer
  • repetitive
  • batch
  • fixed position
  • continuous

Question 20

Question
In which type of processing system would Coca Cola be produced?
Answer
  • project
  • batch
  • job shop
  • repetitive
  • fixed position
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