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21164755
Customer Call Quiz
Description
Customer Service Quiz on Customer Call Quiz, created by Caya Evans on 05/03/2020.
No tags specified
customer service
Quiz by
Caya Evans
, updated more than 1 year ago
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Created by
Caya Evans
over 4 years ago
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Resource summary
Question 1
Question
You should always pick up the phone on the first ring.
Answer
True
False
Question 2
Question
You should answer the phone and say....
Answer
"Good morning, Edward J Rice, my name is ____, what's up?"
"Good morning, Edward J Rice Company this is _____, how may I help you
Question 3
Question
You should NEVER fill out a yellow sheet for phone calls
Answer
True
False
Question 4
Question
When answering the phone you should have what already pulled up?
Answer
Quantum
Quantum and yellow sheet in hand
Question 5
Question
After filling out your yellow call sheet you should set it aside and continuing what you are doing.
Answer
True
False
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