Retail E-Commerce Quiz

Question

If a customer posts a complaint on social media, within what time would the majority of people expect a response?

Answer

Question

What is the best description of 'showrooming' ?

Answer

Having an interactive view of your shop on-line
The idea that people can view products on-line and collect them in store
The trend of customers looking at an item in your shop while also browsing and comparing those same items on-line (on a mobile phone or tablet) eg for price comparisons or reviews.

Question

By 2017, roughly what proportion of retail sales are predicted to be on-line?

Answer

Question

Which of the following would be the best way to utilise a click and collect transaction?

Answer

Ensure they are dealt with as quickly as possible, with the minimum of interaction
Aim to get involved with the customer in an attempt to sell add-on products
Aim to make the transaction last longer to try and keep the customer in store.

Question

How staff and management interact with our brands social media can have an effect on our own store's image.

Answer

Question

If I order an item on Halfords on-line, how quickly can I expect it to be ready to collect in store?

Answer

Resource summary

	Created by Chris McMinn over 9 years ago