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Salesforce Administrator Practice Test

Description

Collection of all practice test questions I could find
Kari Lynn Zimmer
Quiz by Kari Lynn Zimmer, updated more than 1 year ago
Kari Lynn Zimmer
Created by Kari Lynn Zimmer over 9 years ago
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Resource summary

Question 1

Question
All users who run a report at the same time will see the same information?
Answer
  • True
  • False

Question 2

Question
How many questions can be put into a single dashboard?
Answer
  • 15
  • 30
  • 25
  • 10
  • 20

Question 3

Question
Exporting data from a report with the "Export Data" button will retain the report formatting.
Answer
  • True
  • False

Question 4

Question
You want the data from a report that you are viewing to be saved in a .CSV file. What button would you press to accomplish this?
Answer
  • Save As
  • Convert Data
  • Export Details
  • Printable View

Question 5

Question
A dashboard on your Home page will refresh when you login to Salesforce.
Answer
  • True
  • False

Question 6

Question
Who can modify access to report folders? (Select all that apply.)
Answer
  • Users with "Development Mode" selected
  • Users with "Modify All Data" permission
  • Users with "Manage Public Reports" permission
  • Marketing Users
  • System Administrators

Question 7

Question
Roll Up Summary fields allow you to perform which operations?
Answer
  • Max
  • Sum
  • Min
  • Mode
  • Count
  • Average

Question 8

Question
If you would like a report to be emailed to a user, the report must be in a public folder
Answer
  • True
  • False

Question 9

Question
An Administrator can perform which of the following reporting tasks? (Select all that apply.)
Answer
  • Schedule a report to be run a week from today
  • Schedule a report to run on Fridays for the next four weeks
  • Schedule a report to be run based on the time zone of the report recipient
  • Schedule a report to be emailed to users in different time zones

Question 10

Question
What are the available dashboard component types?
Answer
  • Table
  • Scatter
  • Metric
  • Chart
  • Gauge
  • Bubble

Question 11

Question
What types of charts can a Chart dashboard component display? (Select all that apply.)
Answer
  • Bubble
  • Scatter
  • Control
  • Area
  • Line
  • Vertical Column
  • Horizontal Bar

Question 12

Question
A sales person wants to create a dashboard to see how his sales numbers are compared to his peers. What permissions does the sales person need to accomplish this?
Answer
  • Customize Application
  • Manage custom report types
  • Modify all data
  • View all data
  • Manage dashboards

Question 13

Question
A visualforce page may be used to customize the look of an article type?
Answer
  • True
  • False

Question 14

Question
A category group can have how many levels of categories?
Answer
  • 3 levels
  • 10 levels
  • 2 levels
  • 5 levels

Question 15

Question
Solution profile permissions affect access to knowledge articles.
Answer
  • True
  • False

Question 16

Question
If an article does not receive a new vote in 15 days, the rating moves in which direction?
Answer
  • Towards 5 stars
  • Towards 3 stars
  • Towards 2 star

Question 17

Question
Which is true about article types?
Answer
  • Article types may only be assigned to one channel
  • Article types may include attachments
  • Article types are usually short HTML documents
  • Two article types must be created to enable knowledge
  • Article types should enable actionable content

Question 18

Question
The org wide default is set to Use. All sales reps will be using price lists on their Opportunities. However, Domestic sales reps should not access International Price Lists. What is the first step you would do?
Answer
  • Create different record types for domestic and international opportunities
  • Create sharing rules for domestic and international price lists to share with their respective groups
  • Create different record types for domestic and international price lists
  • Change the org wide default to no access. Then, manually share the appropriate price books with the appropriate users

Question 19

Question
What steps must be done before setting a list price for a product?
Answer
  • Define a product's standard price
  • Create a product

Question 20

Question
Your company sells subscriptions to socks. The customer pays one time for the year, and they receive a new pair of socks each month. what type of product schedule would you create for this?
Answer
  • Shipment, quantity, and revenue schedues
  • No schedules are required
  • Revenue schedule
  • Shipment schedule
  • Quantity schedule

Question 21

Question
What is the third step in managing products and price books?
Answer
  • Create product
  • Set list price
  • Create custom price book
  • Define standard price

Question 22

Question
When should you use "No Access" as the org wide default on price books?
Answer
  • When you only want selected users to access specific price books
  • When you do not want customer portal users to access price books
  • When you want sales groups to share price books

Question 23

Question
Which statement about custom summary formulas in reports is true? (There are two correct answers.)
Answer
  • Custom summary formulas can reference another custom summary formula
  • Reports can be grouped by a custom summary formula result
  • Custom summary formulas can be used in a report built from a custom report type
  • Custom summary formulas can reference a field within a report

Question 24

Question
Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model?
Answer
  • Create a lookup field from the manufacturer object to the model object
  • Create the manufacturer field as a dependent picklist and the model as a controlling picklist
  • Create the manufacturer field as a controlling picklist and the model as a dependent picklist
  • Create a multi-select picklist field that includes both manufacturers and models

Question 25

Question
Sales representatives at Universal Containers need assistnace from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?
Answer
  • Enable sales teams and allow users to add the product manager
  • Use similar opportunities to show opportunities related to the product manager
  • Enable account teams and allow users to add the product manager
  • Notify the product manager using opportunity update reminders

Question 26

Question
What should a system administrator use to disable access to a custom application for a group of users?
Answer
  • Page layouts
  • Profiles
  • Web tabs
  • Sharing rules

Question 27

Question
What should a system administrator consider before importing a set of records into Salesforce? (there are two correct answers)
Answer
  • Currency field values will default to the personal currency of the record owner
  • The import file should include a record owner for each record
  • Data should be de-duplicated in the import file prior to import
  • Validation rules are not triggered when importing data using the import wizard

Question 28

Question
What permission do you need to create custom objects?
Answer
  • Modify all data
  • Create and customize objects
  • Modify all
  • Customize application
  • Edit fields

Question 29

Question
How many standard and custom fields can be tracked on each object?
Answer
  • 20
  • 15
  • 50
  • 10
  • 30

Question 30

Question
If two custom objects have a parent-child lookup relationship, the child object is automatically deleted when the parent object is deleted.
Answer
  • True
  • False

Question 31

Question
The value of rollup summary field is updated when the record containing the RSF is viewed.
Answer
  • True
  • False

Question 32

Question
What account permissions are required for a user to convert a lead into an account?
Answer
  • Read
  • Delete
  • Create
  • Edit
  • Modify All
  • View All

Question 33

Question
Permission sets can control access to which of the following settings? (There are two correct answers)
Answer
  • Record types
  • Visualforce page access
  • Desktop client access
  • Field permissions
  • Assigned apps

Question 34

Question
What standard profile can import leads?
Answer
  • Marketing user
  • Standard user
  • Solution manager
  • Contract manager
  • Sales user

Question 35

Question
Where would a Salesforce administrator enable the "Enhanced Profile List Views" functionality?
Answer
  • Setup --> Customize --> User Interface
  • Setup --> Security Controls --> User Settings
  • Setup --> Manage Users --> Profiles
  • Setup --> Security Controls --> Profile Settings

Question 36

Question
User records can be deleted from Salesforce
Answer
  • True
  • False

Question 37

Question
Standard profiles can be modified to meet various business requirements
Answer
  • True
  • False

Question 38

Question
Which step should an administrator do before performing the mass transfer approval process?
Answer
  • Ensure the new user has the required permissions
  • Deactivate the approval process rule
  • Add the approval history related list to the new user's page layout
  • Clear pending approval requests from the user's queue
  • Unlock pending approval requests

Question 39

Question
Identify the workflow actions (there are two correct answers)
Answer
  • Create a task
  • Delete a record
  • Update a field
  • Create an inbound message
  • Create a mobile alert

Question 40

Question
Who can approve or reject requests?
Answer
  • A user or queue that the approval request submitter chooses
  • Any combination of users and related users (users listed in a standard or custom field on the submitted record) specified by the administrator
  • A user listed in the manager standard field on the submitter's user detail page
  • A queue specified by the administrator
  • A user listed in a custom hierarchy field on the submitter's user detail page

Question 41

Question
When can time triggers be added to a workflow rule? (there are 3 correct answers)
Answer
  • When the rule does not assign a task to empty profiles, roles, or groups
  • When the rule does not have pending actions in the workflow queue
  • When the rule does not reference a date in the past
  • When the rule criteria is not set to every time a record is created or edited
  • When the rule is inactive

Question 42

Question
When a workflow task is assigned to a role containing more than one person, who is assigned the task?
Answer
  • The owner of the record that triggered the task
  • The person who triggered the rule

Question 43

Question
What are the two main parts of a workflow?
Answer
  • Tasks and Actions
  • Actions and Time Triggers
  • Rules and Actions
  • Time Triggers and Rules
  • Email Alerts and Field Updates

Question 44

Question
When are workflow rules evaluated?
Answer
  • After a record is deleted
  • When a record is cloned
  • Before a record is created
  • When a record is created or updated

Question 45

Question
An approver's delegate has the authority to approve a request.
Answer
  • True
  • False

Question 46

Question
When workflow tasks are assigned to an empty role, where are those tasks reassigned?
Answer
  • The person who triggered the rule
  • The owner of the record that triggered the task

Question 47

Question
Salesforce limits the number of times triggers can execute per hour. What is the limit for Enterprise Edition
Answer
  • 250
  • 500
  • 1000
  • 50
  • 5000

Question 48

Question
Email alerts cannot be created for workflow rules on activities
Answer
  • True
  • False

Question 49

Question
When are workflow rules processed?
Answer
  • After system validation rules
  • After escalation rules
  • After database commit
  • After parent rollup summary formula value updated (if present)
  • After assignment rules
  • After auto-response rules

Question 50

Question
An email approval request cannot be forwarded and answered from another email account
Answer
  • True
  • False

Question 51

Question
Which of the following are places folders are used?
Answer
  • Opportunities
  • Reports
  • Dashboards
  • Contacts
  • Email Templates
  • Accounts

Question 52

Question
A user can only report on information they have "read" access to.
Answer
  • True
  • False

Question 53

Question
What type of relationship do solutions have to cases?
Answer
  • Lookup
  • One to many
  • Master-detail
  • Many to Many

Question 54

Question
What is the maximum number of external id fields allowed on a single object?
Answer
  • 1
  • 4
  • 5
  • 3
  • 2

Question 55

Question
Which of the following are standard Salesforce.com objects?
Answer
  • Accounts
  • Support
  • Contacts
  • Marketing
  • Leads
  • Reports
  • Dashboard
  • Service Addresses

Question 56

Question
Unmanaged packages from the AppExchange cannot be upgraded by the publisher.
Answer
  • True
  • False

Question 57

Question
The profile of the record owner is what determines access to that record for the rest of the organization via sharing settings,
Answer
  • True
  • False

Question 58

Question
Validation rules are created per object.
Answer
  • True
  • False

Question 59

Question
Data validations are enforced whenever a record is saved, including data loader, mass transfer records, and importing records.
Answer
  • True
  • False

Question 60

Question
Which types of rollup summaries exist?
Answer
  • Min
  • Count
  • Difference
  • Average
  • Sum
  • Max

Question 61

Question
You can change general user permissions on a standard profile.
Answer
  • True
  • False

Question 62

Question
How many steps will be created when using the jump start wizard?
Answer
  • 5
  • 2
  • 1

Question 63

Question
What types of relationships exist between objects?
Answer
  • Many to many
  • Outer joins
  • One to one
  • Inner joins
  • Self relationship
  • Master detail
  • Lookup

Question 64

Question
Which report types provide totals for each section of sorted data (rows)?
Answer
  • Matrix
  • Tabular
  • Summary

Question 65

Question
A standard user will never have permission to view the administrator's dashboard.
Answer
  • True
  • False

Question 66

Question
Grant access using hierarchies cannot be disabled for standard objects.
Answer
  • True
  • False

Question 67

Question
What is automatically created when a lead is converted?
Answer
  • An account, an opportunity, and a quote
  • An account, a contact, an opportunity, and a quote
  • An account, a contact, and an opportunity
  • An account and a contact
  • Only an account
  • An account and an opportunity

Question 68

Question
How many days will the recycle bin hold records before they are automatically deleted permanently?
Answer
  • 30
  • 60
  • 90
  • No limit

Question 69

Question
How many standard profiles exist?
Answer
  • 8
  • 6
  • 2
  • 4

Question 70

Question
What is the maximum number of non-Salesforce users the case escalation functionality can send emails to?
Answer
  • 20
  • 1
  • 2
  • No limit
  • 5
  • 10

Question 71

Question
If you have 3 lead assignment rules set up, and none of the rules are met, who is the lead assigned to?
Answer
  • The "assign to" user associated with the last assignment rule
  • The lead is not assigned
  • The "assign to" user associated with the first assignment rule
  • The default lead owner

Question 72

Question
What content is available via the self-service portal?
Answer
  • Cases can be viewed
  • Accounts can be browsed
  • Solutions can be browsed
  • Events can be created
  • Opportunities can be created
  • Cases can be logged
  • Activities can be shown
  • Emails can be sent

Question 73

Question
The detail object of a master-detail relationship cannot also be a master object of another relationship
Answer
  • True
  • False

Question 74

Question
What is the maximum number of master-detail relationships a detail record can have?
Answer
  • 2
  • 5
  • 10
  • No limit
  • 1
  • 3

Question 75

Question
What are the three approval process completion types?
Answer
  • Submitted
  • Cancel
  • Escalate
  • Approval
  • Recall
  • Rejection
  • Pending

Question 76

Question
Which of the following are company wide settings?
Answer
  • Object level security
  • Enable collapsible sections
  • Field level security
  • Show quick create
  • Tab visibility
  • Enable inline editing

Question 77

Question
Sharing rules per object can grant access beyond the default sharing sections
Answer
  • True
  • False

Question 78

Question
"Run reports" permission is required prior to running a standard report
Answer
  • True
  • False

Question 79

Question
Once you have changed to a custom fiscal year you cannot revert back to the standard fiscal year setting
Answer
  • True
  • False

Question 80

Question
Which of the following objects may have sharing rules
Answer
  • Forecasts
  • Products
  • Campaigns
  • Solutions
  • Dashboard
  • Custom Objects
  • Opportunities

Question 81

Question
Which of the following are workflow actions
Answer
  • Update field
  • Send outbound message
  • Create task
  • Create a record
  • Send email
  • Send text message
  • Launch web page

Question 82

Question
The Client Management feature is free, but is enabled by request only
Answer
  • True
  • False

Question 83

Question
Multiple currencies can only be enabled by a request to Salesforce support.
Answer
  • True
  • False

Question 84

Question
Which of the following are dashboard component types?
Answer
  • Metric
  • Gauge
  • Custom S-control
  • Page block
  • Chart
  • Table
  • Graph
  • Apex

Question 85

Question
When using the territory management feature, multiple forecasts can be created per user per territory.
Answer
  • True
  • False

Question 86

Question
Tasks and events use a single date entry.
Answer
  • True
  • False

Question 87

Question
Which report types support graphs?
Answer
  • Tabular
  • Summary
  • Matrix

Question 88

Question
What determines which object types are selectable by the user in the Salesforce console?
Answer
  • Page layout
  • Mini page layout
  • Detail display

Question 89

Question
Field history tracking cannot be enabled for custom objects.
Answer
  • True
  • False

Question 90

Question
Which of the following are controlled by the user's profile?
Answer
  • Fiscal year
  • Tabs shown
  • IP restrictions
  • Login hours
  • Administrative and general user permissions
  • Default time zone

Question 91

Question
In which scenarios will the sharing button appear?
Answer
  • When the sharing model for the object is read/write
  • When the sharing model for the object is private
  • When the sharing model for the object is read only

Question 92

Question
When advanced currency management is enabled Salesforce automatically updates exchange rates on a daily basis.
Answer
  • True
  • False

Question 93

Question
Which of the following are custom field types?
Answer
  • Auto number
  • Date
  • Hyperlink
  • Float
  • Boolean
  • Lookup
  • Date/time

Question 94

Question
Profile settings do not override the organization's sharing model
Answer
  • True
  • False

Question 95

Question
Which of the following are related lists directly associated with the user record?
Answer
  • Queue membership
  • Cases
  • Opportunities
  • Personal groups
  • Managers in role hierarchy
  • Contacts
  • Leads

Question 96

Question
Which statement below is true regarding field dependencies?
Answer
  • You can have many dependent fields, but only one controlling field
  • You can only have one dependent field and one controlling field
  • You can only have one dependent field but many controlling fields
  • You can have many dependent fields and many controlling fields

Question 97

Question
By default, search results are limited to records owned by the logged in user
Answer
  • True
  • False

Question 98

Question
Time-based workflow actions are immediately removed if the record is modified and no longer meets the criteria.
Answer
  • True
  • False

Question 99

Question
For each and every record there is one and only one record owner
Answer
  • True
  • False

Question 100

Question
What is the maximum number of records supported by the web-based data import wizard?
Answer
  • 10,000
  • 100,000
  • no limit
  • 1,000
  • 50,000
  • 1,000,000

Question 101

Question
Which of the following is NOT a result of creating a custom object tab?
Answer
  • Enable search results for the custom object
  • Object reports are added to the dashboards
  • Set the color scheme for the page layout of the icon
  • Set the icon that represents the object
  • Enable the object as an option in the "Create New..." menu

Question 102

Question
Which of the following are ways to login through the Salesforce API
Answer
  • Web browser
  • Connect for lotus notes
  • Data loader
  • Outlook

Question 103

Question
When creating a custom report type, if account is your primary object then you can link to contacts and opportunities
Answer
  • True
  • False

Question 104

Question
Which of the following statements are true regarding custom objects and fields?
Answer
  • Custom fields always have "__c" appended to the API name
  • Custom relationships always have "__r" appended to the API name
  • custom fields always have "__f" appended to the API name
  • Custom objects always have "__c" appended to the API name
  • Custom relationships always have "__c" appended to the API name
  • Custom objects always have "__o" appended to the API name

Question 105

Question
Updating the currency locale will automatically update opportunities, forecasts, and any custom currency fields
Answer
  • True
  • False

Question 106

Question
Time-based workflow actions can not be used when the workflow rule criteria is set to "every time a record is created or edited"
Answer
  • True
  • False

Question 107

Question
On the reports tab, when you click "Find reports" only custom reports are listed
Answer
  • True
  • False

Question 108

Question
A formula field can pull data from any field on a record that is linked via a lookup relationship
Answer
  • True
  • False

Question 109

Question
Which of the following are standard Salesforce.com applications?
Answer
  • Salesforce Automation
  • Documents
  • Ideas
  • Opportunities
  • Marketing
  • Campaigns
  • Content

Question 110

Question
What is the maximum number of campaign hierarchies allowed?
Answer
  • 5
  • no limit
  • 2
  • 20
  • 10
  • 50
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