4471209
Description
Quiz by Laura Stoesz, updated more than 1 year ago
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Created by Laura Stoesz
almost 9 years ago
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Question 1
Question
Which of the following are communication styles? Select all that apply.
Answer
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Assertive
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Submissive
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Decided
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Aggressive
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Passive
Question 2
Question
Which communication style is considered best?
Answer
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Aggressive
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Passive
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Assertive
Question 3
Question
Identify three elements of the Assertive communication style.
Answer
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Compromises
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Consults
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Confident
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Active listener
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Collaborative
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Negotiates
Question 4
Question
Identify three elements of the Passive communication style.
Answer
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Timid
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Ancillary
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Apologetic
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Silent
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Indirect
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Coy
Question 5
Question
Identify three elements of the Aggressive communication style.
Answer
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Intimidates
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Condescending
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Interrupts
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Interferes
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Sarcastic
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Threatens
Question 6
Question
When is passive communication appropriate?
Answer
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When issues are minor
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When dealing with conflict
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When it's impossible to change an individual's opinion
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When pushing the issue would cause bigger problems
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All of the above
Question 7
Question
It's appropriate to use an aggressive communication style in an emergency situation.
Answer
- True
- False
Question 8
Question
Which communication style is appropriate when there's no time for collaboration?
Answer
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Passive
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Aggressive
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Assertive
Question 9
Question
Which is the correct definition of content bias?
Answer
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Selectively listening to components, not accepting the true situations as communicated
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Preconceived idea of the messenger, the intention or the topic
Question 10
Question
Which is the correct definition of messenger bias?
Answer
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Selectively listening to components, not accepting the true situations as communicated
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Preconceived idea of the messenger, the intention or the topic
Question 11
Question
Select the ways in which humor impacts a situation.
Answer
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Humor can break down negative emotions
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Humor can put tense situations at ease
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Humor can insult participants
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All of the above
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