5156461
Description
Quiz by Mandy Bullock, updated more than 1 year ago
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Created by Mandy Bullock
over 8 years ago
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Question 1
Question
A customer has purchased a digital camera. Which one of the following describes a product
benefit?
Answer
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Zoom facility
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There is a cover to protect it
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Available in a variety of colours
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Pictures instantly available
Question 2
Question
Which one of the following is an example of an open question?
Answer
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Can I help you?
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Would you like to see our new product range?
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Is it a size large skirt/trousers you are looking for?
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What style of skirt/trouser did you have in mind?
Question 3
Question
Which one of the following describes a buying signal?
Answer
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Avoiding making eye contact
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Someone paying for goods
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A customer waving goodbye to a salesperson.
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A customer is looking around for a salesperson.
Question 4
Question
If a sale has not been closed correctly, the customer is most likely to
Answer
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Become confused about the product features
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Change their mind about the purchase
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Insist on a full refund of payment
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Complain about the service provided.
Question 5
Question
Using effective questioning within the sale process enables the salesperson to
Answer
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Identify the cusomers needs
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Put the product through the till
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Find out if they want to be served
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Reduce the amount of time spent with the customer
Question 6
Question
A customer has purchased a lawnmower. Which of the following describes a product feature?
Answer
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It cuts all types of grass
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The electrical cable is 30 metres long
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Your garden will look well kept and neat
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It is easy to use
Question 7
Question
When a customer is ready to buy they are.......
Answer
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Talking to other customers
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Making 'not now' excuses
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Spending time looking at one product type
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Moving around quickly
Question 8
Question
Product Knowledge helps you to ....
Answer
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Know how much a customer wants to spend
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Provide guidance and advice on products
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Know why a customer wants a product
Question 9
Question
Asking Open & Probing Questions to customers help you to ....
Answer
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Know where a customer lives
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Know their name
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Select and recommend appropriate products
Question 10
Question
The first step in the selling process is ,,,,,
Answer
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Overcoming customer objections
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Identifying customer needs
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Checking customer buying decisions
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