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SFDC App Builder 1

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Certificate salesforce Quiz on SFDC App Builder 1, created by erin.antonson on 05/05/2016.
erin.antonson
Quiz by erin.antonson, updated more than 1 year ago More Less
Parker Webb-Mitchell
Created by Parker Webb-Mitchell over 8 years ago
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Resource summary

Question 1

Question
There are two custom objects – A and B, which are in a parentchild relationship. On deleting a record of custom object A, all associated custom object B records are also deleted. Based on the given information, which of the following statements is true? Choose 1 answer.
Answer
  • There is a look up field to object A on object B, and it is not required
  • There is a look up field to object B on object A, and it is not required
  • There is a look up field to object A on object B, and it is required
  • There is a look up field to object B on object A, and it is required

Question 2

Question
Which of the following sequences of milestones would represent a typical application lifecycle? Choose 1 answer.
Answer
  • Development, Integration Testing, User Acceptance Testing, Staging, Production Migration
  • Development, User Acceptance Testing, Training, Production Migration
  • Development, Training, User Acceptance Testing, Staging, Production Migration
  • Development, Integration Testing, User Acceptance Testing, Regression Testing, Production Migration

Question 3

Question
Sam, a Salesforce developer, is trying to limit Contact record visibility using the role hierarchy. While testing, he is not able to see any data visibility restrictions that should have been imposed by the role hierarchy. What could be a reason? Choose 2 answers.
Answer
  • Sam’s profile has View All Data permission
  • Sam’s profile has View All permission for Contact object
  • Sam’s Role has View All Data permission
  • Sam’s profile does not have role hierarchy permission

Question 4

Question
When activating a page in the Lightning app builder, what declarative options are available? Choose 3 answers.
Answer
  • Select a tab icon for the page
  • Select the tab color
  • Set the tab visibility
  • Set the tab order in the navigation menu

Question 5

Question
Sam has completed a solution design and is ready to create the data model for a new application in Salesforce. There are a number of custom objects, each with a number of custom fields. What would you suggest to complete the task most efficiently? Choose 1 answer.
Answer
  • Use the Schema Builder to create custom objects and fields and the Create> Objects in Setup to create relationships
  • Use the Schema Builder to create custom objects, fields and relationships
  • Use the Schema Builder to create objects, fields and relationships need to be created using the Create Custom Field in Setup
  • Create the Custom objects, fields and relationships using the Create> Objects in Setup and use the Schema Builder to verify the data model was created correctly.

Question 6

Question
What is true regarding assigning approval requests to queues? Choose 2 answers.
Answer
  • Approval requests can be assigned to a queue for any object
  • Any queue members can approve or reject an approval request
  • Approval request emails are sent to the queue email address.
  • A queue can be used as a delegated approver

Question 7

Question
What is true regarding compact layouts?
Answer
  • If a user doesn’t have access to a field it won’t be displayed
  • Compact layouts can be assigned to different record types
  • Compact layouts support all field types
  • Compact layouts must be configured for fields to be displayed in the record header

Question 8

Question
A custom object called Sample has a MasterDetail relationship with the Opportunity object. One opportunity can have one or many related samples. Each sample has fields for Start Date, Estimated End Date and Actual End Date. How would a developer meet this requirement to provide a COUNT of all related samples which are still active (actual End date is not completed?)
Answer
  • Create a Formula field.
  • Create a Workflow.
  • Create a Roll up Summary field.
  • None of the Above.

Question 9

Question
If a user has create and read access to an object via their profile, edit access via the role hierarchy and the field is not marked as read only for the profile in field level security, what access will the user have to the object? Choose 1 answer.
Answer
  • The user will have edit access as the granted via the role hierarchy
  • The user will not have edit access due to the object permission setting
  • The user will not have edit access due to field level security settings
  • The user will have access due to field level security settings

Question 10

Question
Global Containers have a requirement to take a daily data backup. As a Salesforce developer, what is the best option you have to achieve this? Choose 1 answer.
Answer
  • Heroku application
  • Report Scheduler
  • Apex Data Loader
  • Apex Data Loader from Command Line

Question 11

Question
The Opportunity Org Wide Default setting is Private, however the Contracts team needs visibility of opportunities that have a status of ‘Closed – Won’. How can this be achieved? Choose 1 answer.
Answer
  • Add a sharing rule based on criteria to share opportunities that are ‘Closed – Won’ with the Contracts Manager Role and subordinates.
  • Change the Org Wide Default setting to Public Read
  • Add a permission set for the Contracts Team
  • Adjust the role hierarchy so the contracts team gain visibilty to ‘Closed – Won’ opportunities

Question 12

Question
A custom app can include one or more custom tabs. What kind of custom tabs can be included in an application? Choose 1 answer.
Answer
  • Lightning Page Tab
  • Visualforce Tab
  • Custom Object Tab
  • All of the Above

Question 13

Question
If a user’s profile has create, read and edit access to Contacts and the Org Wide Default setting is Public Read, what access will the user have to Contacts? Choose 1 answer.
Answer
  • The user will be able to create, view and edit all contacts in the system
  • The user will be able to view all contacts in the system
  • The user will be able to create, read and edit contacts they own and view all other contacts
  • None of the above

Question 14

Question
Customer Service have no access to opportunities. Due to a new cross selling initiative they need to get access to the opportunity object to create and edit opportunities. How can this be set up?
Answer
  • In profiles
  • In user roles
  • In the opportunity settings
  • In the datasets of the users

Question 15

Question
Salesforce can connect social profiles to all of the following objects except?
Answer
  • Leads
  • Person Accounts
  • Business Accounts
  • Contacts
  • Users

Question 16

Question
You are having trouble converting a master detail relationship into a lookup relationship. What could be the possible reasons? Choose 1 answer.
Answer
  • A rollup summary field exists on the object
  • The object has reached the maximum number of lookup relationships
  • There is already a lookup relationship with the same object
  • The relationship field is marked as required

Question 17

Question
In what order does Salesforce process the following rules? a) Assignment rules b) Auto response rules c) Escalation rules d) Validation rules e) Workflow rules
Answer
  • abcde
  • dabec
  • badec
  • abced

Question 18

Question
Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity, assignment to technicians and manage spare parts. What is the recommended solution to meet these requirements? Choose 1 answer.
Answer
  • Install an AppExchange product that provides Field Service functionality
  • Extend the Service Cloud configuration to handle Field Service cases
  • Work with developers to extend the data model to cater for Field Service
  • Use real time API integration to connect Salesforce with an external field service application

Question 19

Question
Universal Systems measures it’s overall business efficiency through a single value called “Customer Stickiness Score”. What is the best way to represent this key value on a managerial dashboard?
Answer
  • VisualForce Page
  • Table
  • Chart
  • Metric

Question 20

Question
An object specific action has been created to create cases from an account. Cases created from Salesforce1 always are high priority and have the status ‘New’. What should be done to optimise the Salesforce1 user experience to create cases? Choose 1 answer.
Answer
  • Only include the required fields on the action layout
  • Only include the minimum fields on the action layout and use default values for additional fields
  • Only include the minimum fields on the action layout and use predefined values for additional fields
  • Include all required and additional fields on the action layout

Question 21

Question
You have defined a workflow to send out update field value of “Is Active” to ‘True’, when field value of “Subscription” is set to ‘Active’. Your colleague defined another workflow to update field value of “Subscription” to ‘Active’, when “Is Active” is set to ‘True’. What would occur in this case?
Answer
  • Second workflow definition will throw error, and won’t be saved
  • Both workflow gets executed once
  • Neither workflow are executed
  • Salesforce org would exceed its limit for workflow time triggers per hour

Question 22

Question
A custom button can be used for performing all of the actions, except Choose 1 answer.
Answer
  • Invoke a visualforce page in your Salesforce org
  • Invoke a webpage URL
  • Invoke a Javascript
  • Invoke an Apex Trigger

Question 23

Question
After a review it was decided that custom objects A and B need to be in a master detail relationship, instead of the current lookup relationship. A is the proposed master. Which of these items would you investigate, before making the change? Choose 2 answers.
Answer
  • Number of existing master detail relationships on Object A
  • Existing Roll Up Summary Fields on Object A
  • Number of null values in the existing look up field on Object B
  • Validation rules applicable to the existing look up field on Object B

Question 24

Question
There is a requirement to view sales order data stored in SAP within the Salesforce account record. What is the best way to meet this requirement?
Answer
  • Export the data from SAP and import with a nightly batch job
  • Use a 3rd Party integration tool to connect Salesforce and SAP in real time
  • Define an external object in Salesforce to access the Sales Orders data
  • Create a custom integration between Salesforce and SAP

Question 25

Question
Using Change Sets, all of the following information can be transferred from one Salesforce org to another, except?
Answer
  • Sharing Rules
  • Apex Class
  • Workflow Rule
  • Account records
  • Contact fields sets

Question 26

Question
You are having trouble converting a lookup relationship into a master detail relationship. What could be the possible reasons? Choose 2 answers.
Answer
  • Not all records have a value in the lookup field
  • The lookup field is not marked as required
  • The object has reached the maximum number of master detail relationships
  • There is already a master detail relationship with the same object

Question 27

Question
Universal Containers are planning a production release. What steps would not be part of the deployment plan? Choose 2 answers.
Answer
  • Announce the deployment and ask users not to login
  • Manually migrate metadata not in the metadata API
  • Update test coverage in production if test coverage is not sufficient
  • Create changesets to migrate metadata

Question 28

Question
Universal Containers plan to start storing Orders in Salesforce. What standard features could they make use of? Choose 3 answers.
Answer
  • Cloning existing orders with products
  • Creating an order directly from an Account
  • Creating an order directly from a Contract
  • Creating recurring orders

Question 29

Question
Universal Containers would like to examine their sales by region and country. Therefore they need a sub total at country level, for their Sales Data report. Considering this case, what format should the Sales Data report be?
Answer
  • Tabular
  • Summary
  • Matrix
  • Joined

Question 30

Question
There is a requirement when the “Audit” field on an account record is marked as ‘Y’, all audit team members get access to it. An audit team is a collection of senior users from each department, and keeps changing often. What would you recommend to address this need?
Answer
  • Create a sharing rule, and associate it to a Role
  • Create a sharing rule, and associate it to a Role & Internal Subordinates
  • Create a sharing rule, and associate it to Public Groups
  • Not achievable using Sharing Rules

Question 31

Question
Matt notices that he can edit the “Cleveland Hospitals Opportunity” record, though it is submitted for approval. What could be the possible reasons for this? Choose 2 answers.
Answer
  • Matt is a System Administrator
  • Matt is the owner of the Opportunity
  • Matt submitted the Approval request
  • Matt is the current Approver

Question 32

Question
Which of the following field types can be used as an External Id? Choose 2 answers.
Answer
  • Date
  • Text
  • Number
  • Picklist

Question 33

Question
When viewing the Account page the Sales team have requested that the highest value Opportunities are displayed first in the related list. How can a developer meet this requirement? Choose 1 answer.
Answer
  • Specify the sort field and direction in the Opportunity related list properties
  • Create an inline Visualforce page that queries the Opportunities and sorts them
  • Create a custom Visualforce page that includes a sorted Opportunities related list
  • It is not possible to sort related lists

Question 34

Question
You have been given a Partial Copy Sandbox, that has 5 GB of data storage. You are aware that your production data adds up to 68 GB of data. Keeping the storage limitation in mind, how do you ensure that only the data relevant for testing is brought into the Partial Copy Sandbox?
Answer
  • Change Sets
  • Programmatic Change Set
  • Sandbox Templates
  • Sharing Rules
  • Profiles

Question 35

Question
Universal Containers need to view the margin of a product on the Opportunity Line Item by calculating the sales price – product cost. The product cost is stored in a custom field on the Product object. What would be the recommended way to meet this requirement? Choose 1 answer.
Answer
  • Create a formula field that obtains the value of the cost custom field from the product record and use another formula field to calculate the margin
  • Create a custom field on the Opportunity Line Item object to store the value and use a formula field to calculate the margin
  • Create one formula field that references the cost field on the product object and the sales price in the Opportunity Line Item object.
  • None of the Above

Question 36

Question
Universal Systems has a “Net Worth” field on the Account object to capture total revenue worth of its customers. However only executive users should be able to view the data in this field. How would you help Universal Systems achieve this requirement?
Answer
  • Define appropriate Account Sharing Rules
  • Specify Field Level Security for the Net Worth field
  • Use VisualForce to selectively mask Net Worth data
  • Define a separate Views for executive and regular users

Question 37

Question
You are explaining to another developer not familiar with force.com how an external ID field can be used to work with data coming from another system. What features would you mention? Choose 3 answers.
Answer
  • An external ID is indexed and increases query performance
  • An external ID can be either text, number or email data types
  • An external ID is used to represent an identifier for a record from an external system
  • External IDs are not case sensitive

Question 38

Question
Which Social Account features can be accessed from Salesforce1?
Answer
  • LinkedIn
  • YouTube
  • Facebook
  • Twitter
  • All of the Above

Question 39

Question
In a Salesforce1 Mobile app, which of the following corresponds to the tab area in the browser based application?
Answer
  • Navigation Menu
  • Header
  • Footer
  • Welcome screen

Question 40

Question
A user has 2 record types assigned to their profile ‘Standard Contact’ and ‘Read Only Contact’. When creating a new contact, the user is always prompted to choose the record type, even though the user always selected ‘Standard Contact’. How can you improve this situation? Choose 1 answer.
Answer
  • Set the default contact record type in the user’s profile
  • Set the default contact record type in the user record
  • Set the default contact in the user’s role
  • Ask the user to set the default contact record type in ‘My Settings’.

Question 41

Question
You are building a recruitment management application. Your application requires the ability to hold details regarding a job position, details regarding a candidate, and details regarding a candidate’s application to a job position. Which of these represent the best data model to achieve this need?
Answer
  • Define 3 unrelated objects – Candidate, Position, Application
  • Define the Position object then Candidate and Application as child objects
  • Define the Position object then Candidate as child of Position and Application as child of Candidate
  • Define the Position and Candidate objects then Application as a junction object

Question 42

Question
How would you ensure that records of a particular object are visible only to the user, and users higher in the role hierarchy? Choose 2 answers.
Answer
  • Set Org Wide Sharing Default for the object as Private
  • Set Org Wide Sharing Default for the object as Manager View
  • Define a Profile List
  • Define a Role Hierarchy

Question 43

Question
While designing your application, you are reviewing the data types that would be suitable for each field. Which data types are valid for custom fields? Choose 2 answers.
Answer
  • Number, Currency and Percent
  • Checkbox, Picklist and Address
  • Email, Phone and URL
  • Text, Radio Button and Date/Time

Question 44

Question
Your company would like to mass create new Salesforce users. What is the best way to do this? Choose 1 answer.
Answer
  • Manually creating records one by one
  • Create a Visualforce Page for the customers to mass upload the data
  • Import Wizard
  • Data Loader

Question 45

Question
Universal Containers is using Salesforce to manage travel requests. They would like to enable managers to approve travel requests via email. What is true regarding email approval responses?
Answer
  • Approvers must have the “API Enabled” system permission
  • Approval Comments cannot be added in the email response
  • Approvers must click a link in the approval email
  • If the request is rejected, the approver must add the rejection comments directly in Salesforce

Question 46

Question
As an opportunity moves through the sales stages, different information is required. What is the best way to meet this requirement?
Answer
  • Group the information by sales stages into sections on the page layout
  • Use record types with different page layouts
  • Create a visualforce page that updates dynamically based on sales stage
  • Use validation rules to ensure the requirement information is captured at each sales stage.

Question 47

Question
Which of the components will be renamed if the naming conflict occurs when installing an unmanaged package? Choose 2 answers.
Answer
  • List View
  • Report
  • Apex Class
  • Apex Trigger

Question 48

Question
Universal Insurance would like to highlight on a report claims that have been open for more than 30 days. What feature could be used for this? Choose 1 answer.
Answer
  • Field Highlighting
  • Conditional Highlighting
  • Report Highlighting
  • Bucket Highlighting

Question 49

Question
Dan is considering the requirement to ensure that the value in a custom field ‘Source Country’ on the Order object is validated against the standard list of ISO countries that are valid for the particular type of order, when the order is saved. What is the best way to achieve this requirement?
Answer
  • Create a validation rule using a CASE statement
  • Create a validation rule using the VLOOKUP function
  • Create a before trigger and validate the value using APEX code.
  • Create an after trigger and validate the value using APEX code.

Question 50

Question
What data type is not available for formula fields? Choose 1 answer.
Answer
  • Long Text Area
  • Checkbox
  • Date
  • Currency

Question 51

Question
You have a custom object for holding Expense Requests. Now you have a requirement to ensure that when the Status field on Expense Request changes to ‘Processed’, a Chatter post is made. Which of the following helps you meet this requirement? Choose 2 answers.
Answer
  • Approval Process
  • Workflow
  • Process Builder
  • Visual Workflow

Question 52

Question
What is true regarding the User Acceptance testing (UAT) step in a large enterprise application lifecycle? Choose 2 answers.
Answer
  • UAT comes before Integration testing
  • UAT come after Integration Testing
  • UAT can be used for end user testing or training
  • UAT is typically the last step before deploying changes to production

Question 53

Question
How can an approval request be triggered?
Answer
  • User clicks a button or link
  • Process or flow starts that includes a “Submit for Approval” action
  • Apex
  • Workflow Rule

Question 54

Question
Universal Containers require that when saving an Opportunity record, a check is made to determine if the opportunity value is the highest value for the current year from all opportunities in the system, and if so, mark a checkbox on the opportunity record. What Force.com feature would let you achieve this? Choose 1 answer.
Answer
  • Validation Rule
  • Workflow
  • Formula Field
  • Apex Trigger

Question 55

Question
Universal Containers are doing a deep analysis on their monthly sales data, and would like the sales revenue split as products sold per country. What would be the ideal report format to address this need?
Answer
  • Tabular
  • Summary
  • Matrix
  • Joined

Question 56

Question
What is not true regarding the unified data import wizard? Choose 2 answers.
Answer
  • Standard and Custom objects can be imported
  • Records can be added, existing records updated or records added and updated simultaneously
  • Only administrators can access the Data Import Wizard
  • The import wizard automatically maps data fields from the import file to Salesforce data fields

Question 57

Question
There is a requirement to add an action to the Account page in Salesforce1 to enable creation of cases. How can this be accomplished?
Answer
  • Create a Global Quick action
  • Create an Object specific action
  • Create a default action
  • Create a standard action

Question 58

Question
In a real estate application, if a listing is sold, all related inspections for the listing must be cancelled. What business logic feature best caters for this requirement? Choose 1 answer.
Answer
  • Use a trigger to update the status of the related inspection records when the listing status is updated.
  • Use Process Builder to define a process action to update related records based on the listing status change.
  • Use Visual Workflow to define a flow to iterate through the related inspection records and update the status to ‘Cancelled’
  • Create a standard workflow on the Listing object with a workflow record update action on the related Inspection records.

Question 59

Question
Universal Containers want to make sure that their field agents can update shipment information when they are out of the office. What does an admin need to do ensure that Salesforce1 can be used to update shipment records from the Salesforce1 Mobile App?
Answer
  • Nothing, Salesforce1 supports custom objects and page layouts
  • Create Salesforce1 Mobile Page Layouts for custom objects
  • Create Mobile Card Layouts for the App
  • Create a corresponding mobile app and include the shipment custom object

Question 60

Question
You are building a project management application. According to the design given to you, a project must store information regarding the various functional modules under it. Each functional module must store information regarding the responsibility assigned to each developer. Information about the responsibility must have information about the due date and status. What could be the most optimal data model to achieve this?
Answer
  • Create a Project object then Module as child object. Add Tasks to Modules
  • Create a Project object then add Tasks to it. Define Module as a field on Task.
  • Create Project, Module, Responsibility as parent, child and grandchild objects
  • Create Project and Module objects then Responsibility as a junction object

Question 61

Question
How would you ensure that an opportunity name contains a “:” character? Choose 1 answer.
Answer
  • Use the FIND() function
  • Use the CONTAINS() function
  • Use the SEARCH() function
  • Use the INDEX() function

Question 62

Question
What operations can be performed using the GUI interface of Data Loader?
Answer
  • Upload Attachments
  • Upload documents and links into content libraries
  • Hard Delete Records
  • Soft Delete Records
  • All of the Above

Question 63

Question
You would like to prevent users with the support profile from accessing Documents in Salesforce. What is the best way to achieve this? Choose 1 answer.
Answer
  • Set the Document Tab setting to Tab Hidden for the profile
  • Set the Document Tab setting to Default Off
  • Disable Object Access to the Document Object
  • Use a permission set to restrict access to users with the support profile

Question 64

Question
Which one workflow action cannot be automated using point and click through process builder?
Answer
  • Field Update
  • Email Alert
  • Tasks
  • Outbound message

Question 65

Question
Sam is trying to convert a master detail relationship into a look up relationship, however is not able to do so. What could be the reason?
Answer
  • All records do not have the master relationship field populated
  • The Master relationship field is marked required on page layout
  • A roll up summary field exists on the master object
  • It is not possible to convert master detail to look up relationship

Question 66

Question
Global Sales Corp has 90 fields on their account object. They decide to boost employee productivity by showing the most commonly used fields at the top of the Account page. However, the set of most frequently used fields are different for Sales, Service and Marketing teams. What is the best way to achieve this need?
Answer
  • Create multiple list views for Sales, Service, and Marketing
  • Create multiple page layouts of Sales, Service and Marketing
  • Define multiple profiles for Sales, Service and Marketing
  • Define multiple roles for Sales, Service and Marketing

Question 67

Question
Your Sales department would like to assist Account Managers by providing instructions for each sales stage on the opportunity page layout. The instructions should only display for the current stage of the opportunity. How can this be accomplished? Choose 1 answer.
Answer
  • Add an inline Visualforce page to the page layout
  • Add a dynamic text field to the page layout
  • Use a dependent picklist to display the instructions
  • This is not possible

Question 68

Question
If a workflow email alert should be sent when an opportunity probability is updated to be greater than 75%, what should the evaluation criteria be?
Answer
  • When a record is created
  • When a record is created and every time it’s edited
  • When the Opportunity Probability is greater than 75%
  • When a record is created and any time it’s edited to subsequently meet criteria

Question 69

Question
When an opportunity is closed, you would like to automatically create custom object commission records. A commission record is generated for each account rep that was associated with the opportunity. The commission record has a value field which needs to be calculated based on the Account Rep role on the opportunity, time to close the deal and type and value of the opportunity. How could this be done?
Answer
  • Workflow Rule
  • Lightning Process Builder
  • Apex Trigger
  • Visualforce Page

Question 70

Question
What is true regarding the profile image displayed on a lead record? Choose 2 answers.
Answer
  • If a lead record is associated to a social network profile, the profile image will initially display the image from the first social network associated
  • The profile image can be changed by any user if a lead is associated with multiple social networks
  • The profile image can only be changed by an administrator
  • If a lead is not associated with any social network, users can upload a photo to be used for the profile image

Question 71

Question
You have a requirement to ensure that if the discount field on opportunity is greater than 30%, the record should be automatically submitted for Approval. Which of the following would help you meet this requirement? Choose 2 answers.
Answer
  • Approval Process
  • Workflow
  • Process Builder
  • Visual Workflow

Question 72

Question
You have a requirement to provide a way to allow user to directly open up a Contact’s Facebook page, from the Salesforce contact detail page. Contact’s Facebook page is of the format “https://www.facebook.com/“, where ‘facebookid’ is a custom field on the contact record. How can this requirement be achieved? Choose 1 answer.
Answer
  • Detail Page Button
  • Detail Page Link
  • List Button
  • A or B
  • B or C

Question 73

Question
Object A and Object B are in a master – detail relationship, with A as the master. Also, there is a sharing rule that grants edit permission to object A for all Marketing Users. Based on the given information, which of the following statements are true? Choose 2 answers.
Answer
  • A cannot be part of another masterdetail relationship
  • B cannot be part of another master detail relationship
  • B cannot have an Owner field
  • Marketing Users have edit access to object B

Question 74

Question
Universal Containers is using a custom app to record performance review information for their employees. The performance review should be visible to the employee and the employee’s manager, as well as the HR director. How can this be configured? Choose 1 answer.
Answer
  • Set the organisation wide default for Performance Review to private and use grant access using hierarchies to give visibility to the employee’s manager and HR director
  • Use manager sharing to enable sharing with the employee’s manager and HR director
  • Set the organisation wide default for Performance Review to private, do not use grant access using hierarchies and use manual sharing for the employee manager and HR director
  • Set the organisation wide default for Performance Review to private and add a criteria based sharing rule to share performance review records with a public group that includes the employee managers and HR director

Question 75

Question
What is true regarding person accounts in Salesforce? Choose 2 answers.
Answer
  • Person accounts do not have a ‘Parent Account’ field
  • Person accounts do not have the Account Hierarchy feature
  • Person accounts can be enabled in setup
  • Person accounts can have contacts
  • Leads cannot be converted to Person Accounts

Question 76

Question
In a service application, different kinds of resources are assigned to jobs. The resource types are phones, vehicles and tools. They share mostly common fields but also have some fields unique to each resource type. How should you represent this in Salesforce?
Answer
  • Create a custom object for each resource type
  • Create one custom object and use record types
  • Look for standard objects to use to store the resource data
  • None of the above

Question 77

Question
Sam architects a Force.com recruitment application by using custom objects to represent “Candidates”, and “Positions”. A M:M junction object is used between the two called “Application”. Which of the following statements is true with respect to this application? Choose 1 answer.
Answer
  • The Application object cannot have child records
  • The Application object cannot be on master side of a masterdetail relationship
  • The Application object cannot have a Tab
  • Data cannot be imported to the Application object

Question 78

Question
Global Insurance will use Salesforce to collect lead information from different sources. The information collected about a lead will vary greatly depending on if the lead is interested in life insurance or business insurance. What features would you suggest to use to configure Salesforce in this situation?
Answer
  • Record Types
  • VisualForce Pages
  • Custom Objects
  • Tab Settings

Question 79

Question
Sam has written the following validation rule for the custom field ‘Count’ OR ( Count__c = 0, MOD ( Count__c,2) <>0 ) What should the error message on this validation rule be set to?
Answer
  • Count must be a non zero even number
  • Count must be a non zero odd number
  • Count cannot be a non zero even number
  • Count cannot be a non zero odd number

Question 80

Question
The marketing department would like to manage email campaigns and track responses in Salesforce. What is the recommended solution to this requirement?
Answer
  • Use the standard campaign functionality
  • Build custom functionality that tracks the responses
  • Use a third party app from the App Exchange
  • Use a third party email campaign application and integrate with Salesforce.

Question 81

Question
There is a requirement to display the accounts that users own in the opportunity account lookup, but also allow users to select other accounts if required. How can this be configured?
Answer
  • Dependent Lookup
  • Required Lookup Filter
  • Optional Lookup Filter
  • Validation Rule

Question 82

Question
“Stock Symbol” is a custom field on the Account object. What is the best way to make this field appear on Contact detail page layout?
Answer
  • Roll up summary field
  • Lookup field
  • Formula Field
  • Parent Field
  • Requires Apex Code

Question 83

Question
You need to provide a way to invoke a custom report from the account detail page. The report should render values that are specific to the account in context. What are the best options do you have to achieve this need? Choose 2 answers.
Answer
  • Detail Page Button
  • List Button
  • Detail Page Links
  • Visualforce

Question 84

Question
Which amongst the following provides a dynamic environment for viewing and modifying all the objects and relationships in a Force.com app?
Answer
  • Schema Builder
  • Process Builder
  • Process Visualizer
  • Approval Visualizer
  • Flows

Question 85

Question
What is not a capability of the lead object? Choose 2 answers.
Answer
  • Standard or Custom fields can be mapped to fields in Account, Contact and Opportunity objects as part of lead conversion.
  • Leads can be grouped into queues
  • Leads can be automatically assigned to users or queues
  • Custom objects that have been related to a lead can be copied when a lead is converted to the account, contact or opportunity

Question 86

Question
Your Salesforce organization uses a custom object to capture expense data. You are required to ensure that an expense record is only visible to the respective record owners, and those above him/her in the management hierarchy. Which of these items would you need to configure? (Select 2)
Answer
  • Permission Sets
  • Role Hierarchy
  • Organization wide Sharing defaults
  • Expense Sharing Rule (Custom Object Sharing Rule)
  • Profiles

Question 87

Question
The Account Object has more than 100 custom fields created to store customer related data. There has been a lot of complaints regarding the usability of this object. You have decided to create a third column on the page layout, to reduce the need to scroll down the page. How can a third column be created?
Answer
  • Create a Visualforce Page
  • Program it in APEX
  • Choose the option in the page layout editor
  • A third column is not possible

Question 88

Question
Universal containers needs to calculate the sum of the Amount of related Opportunities on Account level. How should the Administrator implement this? Choose 1 answer.
Answer
  • Create a Formula field
  • Create a Roll-Up Summary field.
  • Create an Workflow Field Update to capture the value.
  • Create a Number field.

Question 89

Question
You have defined a custom object ‘Shipment’ that has a lookup to another custom object ‘Service Level’. Only users with a manager role are allowed to select the ‘Expedited’ value in the Service Level lookup. How would you achieve this?
Answer
  • Validation Rule
  • Dependent Lookup
  • Required Lookup Filter
  • Optional Lookup Filter

Question 90

Question
Which of the following statements are true of a Master Detail Relationship? Choose 2 answers.
Answer
  • The master object can be a standard object or a custom object.
  • The relationship field is not required on the page layout of the detail records.
  • By default, records can be reparented in masterdetail relationships
  • The security settings for the master record control the detail records.

Question 91

Question
Which of the following is not a declarative option available for incorporating Lightning Components in an application?
Answer
  • Adding a custom component to a lightning page
  • Adding a standard salesforce component to a lightning page
  • Adding a 3rd party managed component to a lightning page
  • Adding a report component to a lightning page

Question 92

Question
Universal Containers plans to start using Lead Management in Salesforce. What capabilities of the Lead object could they make use of? Choose 3 answers.
Answer
  • Web to Lead
  • Email to Lead
  • Lead Conversion to Opportunity
  • Lead Conversion to Account and Contact

Question 93

Question
You have a customer would like to see a red flag appear on the case record detail page, if the case is older than 10 days. How would you put this Red Flag image on the case detail page?
Answer
  • Visualforce Page
  • Formula Field
  • Rich Text Field
  • Image Field
  • Bitmap Field

Question 94

Question
There is a requirement that validation rules are not enforced for the system administrator, as this is causing problems when loading historical data. How can this requirement be met? Choose 1 answer.
Answer
  • Inactivate the validation rules when loading data
  • Add a condition to each validation rule to check the users profile
  • Use the ‘Don’t Apply Validation Rules’ setting in Data Loader
  • Use Triggers instead of validation rules and check if the user is System Administrator

Question 95

Question
A developer has created a calculated cost field on the Opportunity Product object. There is a requirement to display the total calculated cost on the Opportunity. Can the developer meet this requirement with a rollup summary field? Choose 2 answers.
Answer
  • Yes, if the formula only refers to fields in the Opportunity Product object
  • Yes, if the formula does not contain any functions
  • Yes, if the formula does not contain the NOW or TODAY functions
  • No, it is not possible to rollup a formula field

Question 96

Question
You are running a training session for a group of new Salesforce developers. Each developer is provided with their own Salesforce developer edition org. As part of this training session you are required to distribute an Expense Manager application to the trainees, and allow them to work further on it. What would be the best way to do this? Choose 1 answer
Answer
  • Bundle the app as a Managed Package
  • Bundle the app as an Unmanaged Package
  • Create Trainee Users on your Salesforce org
  • Share code for the Expense Manager via email

Question 97

Question
You have been requested to configure the Salesforce system, so that an Account record that has Type field = ‘Internal’ must be visible to all users. The associated contacts and opportunities also need to become visible to everyone. How many Sharing rules would you define here?
Answer
  • One
  • Two
  • Three
  • Not possible using Sharing Rules

Question 98

Question
A user wants to use inline editing from a list view to quickly edit records. What setting must be enabled?
Answer
  • Enable inline editing
  • Enable enhanced lists
  • API access
  • Both A & B

Question 99

Question
It is required to define an “Update Payment” feature for a custom object, which users can access on Salesforce1. Clicking the ‘Update Payment’ must allow the user to update the Status field on a custom object, as well as enter comments. What is the best tool you have to achieve this?
Answer
  • Detail Page Button
  • Quick Actions
  • Detail Page Links
  • Visualforce
  • Workflow

Question 100

Question
Universal Insurance have a requirement for users to be able to enter policy and advisor details on one screen and for the advisor commission to be displayed on the next screen. What would be the recommended solution to this requirement? Choose 1 answer.
Answer
  • Create a Visualforce Wizard
  • Create a Visual Workflow
  • Create a formula field
  • Create a Process with Process Builder

Question 101

Question
The executive dashboard for Universal Containers needs to show the number of leads that are over a year old, but are not yet converted. Which dashboard component would you recommend for this? Choose 1 answer.
Answer
  • Gauge
  • Metrics
  • Tables
  • Charts

Question 102

Question
You would like to add a formatted textual description to your lightning page, what type of component would you use? Choose 1 answer.
Answer
  • Text
  • Rich Text
  • Visualforce
  • Description

Question 103

Question
If step criteria are defined on an approval process, what are the possible actions for records that do not meet the criteria? Choose 3 answers.
Answer
  • Reject the record
  • Approve the record
  • Go to the Next Step
  • Go to the Last Step
  • Send an Email Alert

Question 104

Question
Which of the following statements is false about delegated approvers? Choose 1 answer.
Answer
  • Delegated approver is an alternate approver for approval requests
  • Delegated approver is configured on Approval Wizard
  • Delegate approver can’t reassign approval requests
  • Delegate approver can reject an approval request

Question 105

Question
Sam is required to define a custom field on the User record that would show a user’s mentor. In the Salesforce user object, what relationship type option would Sam use to achieve this? Choose 1 answer.
Answer
  • Look Up
  • Master Detail
  • Hierarchical Relationship
  • None of these

Question 106

Question
Scenic Properties have setup custom objects to track their real estate listings and inspections scheduled for each listing. If the status of a listing is updated to ‘Sold’ the status of all related Inspections should be updated to ‘Cancelled’. How can this requirement be met? Choose 1 answer.
Answer
  • Use a cross object workflow field update on the Listing object to update the related Inspection records.
  • Use the Process Builder to update the related child records
  • Write an after trigger on the Listing object to update related child records
  • Write a before trigger on the Listing object to update related child records

Question 107

Question
Can a master object have a roll up summary field, which works based on a Date/Time type field present in the detail object? Choose 1 answer.
Answer
  • Only if the roll up is based on a COUNT calculation
  • Only if the roll up is based on a SUM calculation
  • Only if the roll up is based on a MIN or MAX calculation
  • Roll Up Summary field cannot work based on a Date/Time type field

Question 108

Question
Universal Containers have 50 user profiles. When performing a production deployment, what steps should be added to the deployment plan to lock users? Choose 1 answer.
Answer
  • At the beginning of the deployment, change the login hours on each profile, at the end of the deployment, reset the login hours
  • At the beginning of the deployment, manually change the profile of each user to a maintenance profile, at the end of the deployment, reset each user’s profile
  • At the beginning of the deployment, use Data Loader to save a file of users and profiles. Change each user to a maintenance profile. At the end of the deployment update all user records with their original profiles
  • At the beginning of the deployment, restrict the company wide login hours, at the end of the deployment, reset the company wide login hours
  • None of the Above

Question 109

Question
Change Sets can be used to do all of the following, except? Choose 1 answer.
Answer
  • Deploy changes to create a new Apex Class in production
  • Deploy changes to rename a Custom Object in production
  • Deploy profile level settings for a component being deployed
  • Validate Dependencies that exists for a Custom Object

Question 110

Question
What happens when a user clicks on a social network icon? Choose 3 answers
Answer
  • The user is prompted to login to each social network if they are not already logged in
  • The social viewer will display information from each social network if a user is logged in
  • If a social profile is not associated with a record, the user can search and select which profile to use
  • Each social network site is displayed in a separate tab in the browser

Question 111

Question
What type of Sandbox is appropriate for full regression, performance and load testing? Choose 1 answer.
Answer
  • Partial Copy Sandbox
  • Full Sandbox
  • Performance Sandbox
  • Test Sandbox

Question 112

Question
Global Telecommunications wants a new opportunity record to be created every time a new contact is added, to an Active Account. Which amongst the given features in Salesforce would let you achieve this? Choose 1 answer.
Answer
  • Workflow
  • Process Builder Action
  • Apex Trigger on Opportunity
  • Apex Trigger on Contact

Question 113

Question
Universal Containers would like to ensure that any time a Service Request (Case) is closed, a branded email is sent to the customer. Which of the following features are required to achieve this scenario? Choose 3 answers.
Answer
  • Workflow
  • Email Template
  • Letterhead
  • Outbound Message

Question 114

Question
What features would be required to display a report that shows for each internal recruiter how long current year positions with application are open for? Choose 3 answers.
Answer
  • Summary Report
  • Matrix Report
  • Cross Filter
  • Field Filter

Question 115

Question
A workflow has been written to update the “Stage” field on opportunities. What will be the impact of this field update?
Answer
  • Type fields on opportunity.
  • Forecast field on opportunity.
  • No Impact.
  • Both A & B.

Question 116

Question
What is true regarding how lightning components are incorporated into an application? Choose 2 answers.
Answer
  • A lightning page is composed of regions that contain one or more components
  • A lightning page is composed of only one component
  • A lightning page can have multiple components but only 1 region
  • Each type of component can be included in a lightning page only once

Question 117

Question
What is true regarding the user interface for external object data? Choose 1 answer.
Answer
  • External object data can be accessed via lists views
  • External object data can be accessed via custom tabs
  • External object data can be accessed via detail pages
  • Chatter Feeds can be enabled on external object pages
  • All of the Above

Question 118

Question
Universal Containers want to track the location of each container. What is not a valid reason for creating a custom object and lookup from the container object instead of using a picklist to store location values? Choose 1 answer.
Answer
  • There are a very large number of locations
  • Location values need to be maintained by end users
  • Additional information about the location needs to be recorded
  • Validation needs to be performed on the location value

Question 119

Question
ABC Corp. wants to get the sum of all Opportunity Products Quantity and show it in the Opportunity Total Quantity which is in the Opportunity layout. What feature of Salesforce would help achieve this? Choose 1 answer.
Answer
  • Formula Field
  • Workflow Rules
  • Number Field
  • Roll Up Summary Field

Question 120

Question
What can be configured to be included on the related information page for a record in Salesforce1? Choose 1 answer.
Answer
  • Related Lists
  • Expanded Lookups
  • Visualforce Pages
  • Components
  • All of the Above

Question 121

Question
The workflow field update on the Opportunity Amount field is not working. What could be the problem? Choose 1 answer.
Answer
  • The workflow rule is not active
  • The opportunity has products assigned
  • None of the Above
  • The field update was not defined correctly

Question 122

Question
How can the fields that are shown at the top of the record detail page in Salesforce1 be customized? Choose 1 answer.
Answer
  • Create a compact layout
  • Create a Salesforce1 layout
  • Create a mobile card layout
  • The first 4 fields from the page layout will be used

Question 123

Question
Universal Containers is defining a custom Expense Manager app for their Salesforce org. They would like to ensure that users in a team only see their own Expense Reports, but a manager can see all his subordinates’ expense reports. Which of the following are essential steps to be done to achieve this use case? Choose 2 answers.
Answer
  • Define Users & Managers as 2 separate profiles
  • Define Org wide default for Expense Report object as Private
  • Define a Role Hierarchy
  • Define Sharing Rules for Expense Report object

Question 124

Question
Custom buttons cannot be created on which object?
Answer
  • Lead
  • Quote
  • Task
  • User

Question 125

Question
What is true regarding a dashboard refresh? Choose 1 answer.
Answer
  • If a dashboard is on the home page, it will be refreshed each time the home page is displayed
  • If a user clicks refresh to update a dashboard, the data is refreshed for all users
  • Dynamic dashboards can be scheduled to be refreshed
  • Dashboards can be refreshed hourly, daily or monthly

Question 126

Question
The service department uses work orders to manage service jobs. When a job is scheduled and resourced, the status is changed to ‘Pending Approval’ and it must be approved by the Service Manager. What business logic features would you recommend to provide a solution for this business process? Choose 1 answer
Answer
  • Use process builder to create a process with an action that submits the work order for approval automatically based on the work order status
  • Use visual workflow to submit the work order for approval automatically based on the work order status
  • Define an entry criteria on the approval process to start the approval process automatically based on the work order status
  • Define an entry criteria on the work order that checks the work order status is ‘Pending Approval’ and request the scheduler to use the ‘Submit for Approval’ button.

Question 127

Question
You have a requirement to display the average of Feedback Scores for all related Feedback custom object records of an account. How would you meet this requirement?
Answer
  • Master Detail Relationship and rollup summary fields
  • Look Up Relationship and rollup summary fields
  • Cross Object Formula Field
  • Hierarchial Relationship and Process Builder

Question 128

Question
What capability in Salesforce allows you to automatically keep Contact information updated? Choose 1 answer.
Answer
  • StayInTouch Request
  • Workflow Email
  • Email Handler Class
  • WebToLead
  • EmailToCase

Question 129

Question
You have a need to do performance testing prior to golive of an upgrade project. Which environment would you use for conducting the performance testing?
Answer
  • Developer Sandbox
  • Developer Pro Sandbox
  • Full Copy Sandbox
  • Production Org

Question 130

Question
Global Sales Corp. want to uses Salesforce to track Expenses, and would like to ensure that no proxy Expenses are submitted for approval. That is, it wants to ensure only the creator of an Expense record is able to submit it for approval. How could they achieve this use case? Choose 1 answer.
Answer
  • Validation Rule on Owner Field
  • Custom Submit for Approval button
  • Control Submit for Approval visibility on Page Layout
  • None of the above

Question 131

Question
It is not possible to change the data type for which of the following field types?
Answer
  • Formula
  • Encrypted
  • Fields marked as External Ids
  • Auto Number
  • Rich Text Area

Question 132

Question
Which of the following field types can be used in a formula field? Choose 1 answer.
Answer
  • Text Fields
  • Text Area Fields
  • Description Field
  • Encrypted Fields
  • All of the Above

Question 133

Question
What is not true regarding relating Tasks and Events to other objects?
Answer
  • Accounts are associated via the WhatId or AccountId
  • Leads are associated via the WhoId
  • Custom Objects are associated via the WhatId
  • Assets are associated via the WhatId
  • Contacts are associated via the WhatId

Question 134

Question
What is true regarding changing the field type of a rich text area?
Answer
  • It is not possible to change the field type of a rich text area
  • Rich text area field can be converted but only to a long text area field type
  • Rich text area fields can be converted to a text area field type but data may be truncated
  • Images in a rich text area are deleted when the field type is converted

Question 135

Question
As a developer at Global Insurance, you have determined that you need to store the following types of information: Prospects, Customers, Policies, Claims and Benefits. What statement is true in this situation?
Answer
  • A mixture of standard and custom objects would be required
  • Custom objects would need to be created to store this data
  • Standard objects could store all of the required data
  • Customers could be stored in the Account standard object, but all other data would require custom objects.

Question 136

Question
In ABC company, when a quote is accepted by the customer, a draft agreement and followup tasks are created. What is the best way to cater for this requirement? Choose 1 answer.
Answer
  • Create a workflow rule triggerred by a field update on the quote status, with an action to create an agreement record and tasks
  • Ask a developer to create a trigger that will create an agreement record automatically based on the quote status and use a workflow rule to create followup tasks
  • Use process builder with an action to create an agreement record and also create followup tasks
  • Use visual workflow to define a record creation process and task creation

Question 137

Question
Salesforce lets you define actions for all of the following functions, except
Answer
  • Create a record
  • Log a Call
  • Update a Record
  • Invoke Apex Class
  • Invoke Visualforce page

Question 138

Question
Your organisation has a real estate application and is requesting people that are interested in leasing apartments to send an email with their application attached and include in the email which apartment they are interested in. The leasing manager would like the email to be processed automatically if possible. What option would you suggest? Choose 1 answer
Answer
  • Instead of using emails use Web to Case functionality
  • Use the standard Web to Lead functionality
  • Develop an email service to process the email and attachment
  • It is not possible to process an attachment automatically

Question 139

Question
There is a requirement to create a 3 step Wizard that guides an end user through the Opportunity creation process. What would be your approach to address this requirement?
Answer
  • Use Approval Workflow
  • Use Force.com Sites
  • Use a Visual workflow
  • Use VisualForce

Question 140

Question
You would like to ensure that the contacts that can be selected on a case are those related to the account selected on the case. How would you achieve this?
Answer
  • Create a dependent lookup on Case Contact field
  • Create a dependent lookup on Case Account field
  • Create a dependent lookup on Account Name field
  • Create a required lookup filter on the Case Contact field

Question 141

Question
Mary is considering various requirements for managing customers. Which standard account features could she make use of?Choose 3 answers.
Answer
  • Relating customers in a hierachy
  • Tracking the team that works on a customer account
  • Understanding the roles contacts play in an organization
  • Automatically updating the customer’s credit rating

Question 142

Question
On the custom object ‘Vehicles’, a lookup relationship is defined to the ‘Model’ custom object. What are the possibilities when a Model record is deleted? Choose 3 answers
Answer
  • The lookup field value on vehicle is cleared
  • The deletion of a model record is restricted
  • The vehicle record is deleted
  • The lookup field value on vehicle is updated to the next model record

Question 143

Question
Universal Systems have their Global sales team organized by geography. There are 242 regional sales managers, 22 country sales heads and 1 Global VP – Sales. The Global VP of Sales needs to be able to see the opportunity data of the entire company, while the country sales head must only see the opportunities owned by his respective regional managers. Region Sales managers must not see each other’s opportunity data. What combination of features in Salesforce could be used to achieve this use case effectively? Choose 2 answers.
Answer
  • Roles
  • Object Permissions
  • Default Sharing Settings
  • Profiles

Question 144

Question
What is true regarding page layouts? Choose 3 answers.
Answer
  • Page Layouts can include a visualforce page
  • Different Page Layouts can be defined for different groups of users
  • The order of related list fields can be controlled from a page layout
  • Filters can be applied to records displayed in a related list from a page layout

Question 145

Question
Your organization has recently completed a large marketing campaign across the globe. The Marketing director wants to collect customer feedback related to the campaign. He wants to use Salesforce for sending survey forms and collating the survey results directly within Saleforce. What would be the recommended solution?
Answer
  • Create a custom survey application using force.com
  • Develop a custom survey application using .net and integrate with Salesforce
  • Use a 3rd party cloud survey application and integrate with Salesforce
  • Look for an AppExchange solution that meets the requirements

Question 146

Question
A new dashboard has been created that lists the opportunities that have a close date in the next week. What is the easiest way for the Sales Director to go to a particular opportunity record that is listed in the dashboard? Choose 1 answer
Answer
  • After clicking on the dashboard, the source report will be displayed with a link to the opportunity record.
  • Set the drill down option on the dashboard component to go to the record detail page
  • Set the drill down option on the dashboard component to the record URL
  • Set the drill down option to go a filtered source report.

Question 147

Question
What details are displayed for Social Accounts and Contacts?
Answer
  • Every user will see the same details
  • Each user will see different details depending on how they are connected
  • The details displayed can be configured by an administrator
  • The details displayed depend on the user’s profile

Question 148

Question
Global University uses a custom object for tracking enrollments in a program. It needs to ensure that when a contact is marked Inactive, the enrollment records associated to the contact should be deleted from the system. Which amongst the following would help you achieve this use case? Choose 1 answer.
Answer
  • Workflow
  • Validation Rule
  • Trigger
  • Visual workflow

Question 149

Question
If a standard lightning component is not available to meet business requirements, what should be the first action? Choose 1 answer.
Answer
  • Develop a custom component
  • Look on the AppExchange for a custom managed component
  • Modify an existing component
  • None of the above

Question 150

Question
Universal Systems have 3 kind of users – marketing users, sales users and executive users. Marketing users must not have acccess to any kind of Opportunity data. While Sales users must not have access to any kind of Lead data. How should this be configured in their Salesforce instance?
Answer
  • Use Assigned App settings on profile
  • Use Object Settings on profile
  • Use Assigned App settings on role
  • Use Object Settings on role

Question 151

Question
Steadfast Insurance Inc. have a custom object ‘Claim’ to track insurance claims. A team member will record a claim and an approval process is used for the insurance manager to approve the claim. In order to assist the manager, the team member’s claim limit from their user record should be displayed on the claim record. How can this be developed? Choose 1 answer.
Answer
  • Use a field update in a workflow rule to copy the team members claim limit onto the claim record
  • Use a cross object formula to display the user’s limit on the claim record
  • Use a trigger to populate the user limit field when the claim is created
  • Use Process Builder to populate the user limit field when the claim is created

Question 152

Question
Sporty Auto Loans uses a custom object to record loan details for customers. As part of the loan agreement, the agreed loan rate is stored. The loan rate cannot be modified after it is initally saved. What is the best way to meet this requirement?
Answer
  • Use a validation rule using the ISNEW() function
  • Use a validation rule using ISNEW() and ISCHANGED() functions
  • Create a trigger to prevent changes to the loan rate
  • Set the field to readonly using field level security

Question 153

Question
The head of customer service want you to build a single dashboard that shows the number of cases and the number of internal tickets. However, the internal ticketing system is not Salesforce. With which dashboard component type can you achieve this goal?
Answer
  • Chart
  • Metric
  • Visualforce Page
  • Table

Question 154

Question
You have defined a lookup relationship between Accounts and Survey Results. You need a field on the Account that displays the total number of Survey result records. How can this be achieved? Choose 1 answer.
Answer
  • Rollup summary field
  • Trigger code
  • Visual workflow
  • Process Builder

Question 155

Question
A custom application is used to record staff details. The date of birth field is considered private and should only be visible to HR users. What can be used to prevent a non HR user from accessing this data?
Answer
  • Field Level Security
  • Object Level Security
  • Page Layouts
  • Record Types

Question 156

Question
What is true regarding where actions are added? Choose 2 answers.
Answer
  • Object specific actions are added to the global publisher layout
  • Global actions are added to the appropriate page layouts
  • Object specific actions are added to the appropriate object page layouts
  • Global actions are added to the global publisher layout

Question 157

Question
Which field type is used to create a many to many relationship between two custom objects?
Answer
  • Lookup
  • Master detail
  • Junction
  • Hierarchical

Question 158

Question
Universal Containers is considering creating a custom object instead of using the standard Opportunity object. What standard capabilities of the Opportunity object would not be available on a custom object? Choose 3 answers.
Answer
  • Big Deal Alert
  • Similar Opportunity Search
  • Quotes linked to Opportunities
  • When cloning an Opportunity the fields to be cloned can be selected

Question 159

Question
Bob has linked the Twitter social profile of the contact Mary Jones to her contact record. When another user, Sue accesses the Mary Jones contact record, what will happen? Choose 2 answers.
Answer
  • Each user can select a Twitter profile to link to the contact record, so Sue will have to search and link the Twitter profile herself
  • Linking social profiles only needs to be done once, so Sue will have access to the social profile after she logs in to her Twitter account
  • Sue will have access to the Twitter profile on the Mary Jones contact record and does not need to login to her Twitter account
  • Sue will have access to the Twitter profile on the Mary Jones contact record if the Twitter social network is enabled in Sue’s user settings

Question 160

Question
Global Sales Corp., wants to ensure the when a sales rep provides more than 15% discount on an opportunity, it is reviewed by a senior manager. Which amongst the following features would you use to achieve this? Choose 1 answer.
Answer
  • Approval Process
  • Workflow Rules
  • Validation Rules
  • Assignment Rules

Question 161

Question
Speedy Deliveries Inc. have created custom objects to track deliveries and delivery items. One delivery can have multiple delivery items. On the delivery record the total number of delivery items as well as the number of fragile items must be indicated. How can a developer meet this requirement?
Answer
  • Create a trigger on the delivery item object to update fields on the delivery object
  • Create rollup summary fields on the delivery object
  • Use Process Builder to update the fields on the delivery object when delivery items are updated
  • Use Visual workflow to update the fields on the delivery object when delivery items are updated

Question 162

Question
Global Insurance has set its Account object OWD to private. They do allow account managers to grant access to other users if required using their own discretion. How would you meet this requirement? Choose 1 answer.
Answer
  • Add the Sharing Button to the Account Page Layout
  • Enable ‘Manual Sharing’ in the security settings of the object
  • No action is required, the Sharing Button will be displayed automatically if the OWD setting is private
  • Enable ‘Grant Access using Hierarchy’ in the security settings of the object

Question 163

Question
What is the best tool to use for automated batch operations such as nightly scheduled data extractions?
Answer
  • Run Data Loader from the command line
  • Workflow rules
  • Utilize flow processes
  • Batch operations are best completed manually

Question 164

Question
What ways can an approver receive an approval request?
Answer
  • Emails
  • Chatter Posts
  • Salesforce1 Notification
  • All of the Above

Question 165

Question
Global Travels has a list of leads that needs to be imported. They follow a very strict data quality policy, and therefore do not want any duplicate leads to be created in the system as part of the import. What would you, as a Salesforce developer, recommend to Global Travels? Choose 1 answer.
Answer
  • Use Data Loader
  • Use Data Loader CLI
  • Use Data Import Wizard
  • Use Data Import CLI

Question 166

Question
Universal Systems use Salesforce to manage expense reports. If a expense request is approved, the payment system needs to be updated so that the reimbursement can be done. What is the best way of achieving this?
Answer
  • Create a Trigger to send an API message when the approval request is approved.
  • Create an outbound message action sent to the payment system
  • Use Process Builder to send an API message
  • Create a Visual Force page that includes a button to send an API message to the payment system.

Question 167

Question
Universal Containers plan two custom objects to track “Vehicle” and “Cargo” data. A vehicle can tansport multiple cargo, while a cargo is always associated to 1 vehicle. Universal Containers decommissions certain vehicles if they do not pass the quality checks. Such vehicle records are deleted. Also, it is mandatory to keep history of all Cargo data for compliance purpose. What would be the best recommendation for Universal Containers, in terms of defining these custom objects? Choose 1 answer.
Answer
  • Define Vehicle as a Look Up relationship on Cargo
  • Define Cargo as a Look Up relationship on Vehicle
  • Define Vehicle Cargo as a MasterDetail relationship
  • Define Cargo Vehicle as a Master Detail relationship

Question 168

Question
What is true regarding the Salesforce1 Navigation menu? Choose 2 answers.
Answer
  • The order of the items can be selected by the administrator
  • The order of the items can be selected by the user
  • The first item in the list becomes the Salesforce1 landing page
  • The order of the objects in the recent section can be customized by the administrator

Question 169

Question
Universal Containers would like to track the leads and contacts it will send a direct mail promotion. What would be the recommended data model to meet this requirement? Choose 1 answer.
Answer
  • Add a ‘Campaign Lead’ object and a ‘Campaign Contact’ object
  • Add one custom object ‘Campaign Leads and Contacts’
  • Use the standard ‘Campaign Members’ object
  • Use the standard ‘Campaign List’ object

Question 170

Question
Which considerations does a developer need to keep in mind when creating a workflow rule? Choose 2 answers.
Answer
  • Workflow rules on custom objects can cause errors if the custom object is deleted
  • Each workflow rule applies to a single object
  • Field update actions are always executed first
  • The order in which individual actions and types of actions are executed is guaranteed

Question 171

Question
A user does not see the Social network icons on the Account Page Layout. What are possible reasons for this? Choose 2 answers.
Answer
  • Social Accounts and Contacts is not enabled for the organization
  • Social Accounts and Contact is not enabled for the user
  • Social Accounts and Contacts is not enabled for the user’s profile
  • Social Accounts and Contacts is not enabled for the user’s role

Question 172

Question
The Executive team at Universal containers would like to see the Account, Opportunity and Cases belonging to a country, in a single report. How would you configure this, if at all possible?
Answer
  • Custom Report Type
  • Martix Report
  • Joined Report
  • Not possible to achieve in a single report

Question 173

Question
Your organization is interested in the social features of Salesforce, but is concerned about the effort to link the social profiles to all records. What would you suggest? Choose 1 answer.
Answer
  • Data.com social key can automatically associate social profiles
  • Data Loader can be used to load social profiles
  • Social profiles are automatically linked when clicking on the network icons on the page layout
  • Social profiles must always be manually linked

Question 174

Question
Universal Systems wants to capture some additional information while selling to Government accounts. Which of these steps represent the best solution? Choose 2 answers.
Answer
  • Create a custom object called “”Government Accounts”"
  • Add validation rules to the Account fields specific to Government Accounts
  • Use Record Types to identify Government Accounts
  • Define separate Page Account Page Layout for Government Accounts

Question 175

Question
As part of data entry validation, the country code needs to be validated. A custom object contains the values for every valid country code. How could this requirement be met?
Answer
  • Use a Validation Rule and the VLOOKUP() function
  • Use a “before” trigger
  • Use an “after” trigger
  • Use a Validation Rule and the VALIDATE() function

Question 176

Question
There is a many to many relationship between Employees and Projects. That is, an employee can work on many projects and a project can have many employees working on it. A junction object has been defined ‘Project Assignment’. What would happen to the Project Assignment record if an employee record is deleted?
Answer
  • The Project Assignment record would be deleted permanently
  • The Project Assignment record would be deleted and moved to the recycle bin
  • The Project Assignment record would remain with the Employee field cleared
  • The Employee record could not be deleted if there were Project Assignment records

Question 177

Question
There are 3 custom objects, Position, Job Application and Candidate. Lookup relationships have been created from Job Application to Position and Job Application to Candidate. What are valid reasons for creating lookup relationships instead of master detail relationships? Choose 3 answers.
Answer
  • The owner of the job application could be different to the owner of the position record
  • Job applications may be processed in a queue
  • The Position object may already have a master detail relationship defined
  • A total field for the number of applications for each position is required on the position object

Question 178

Question
Universal Systems require that some specific opportunities be collaborated on by multiple regional Sales Managers, so that they are closed efficiently. Collaborating on an opportunity is an adhoc decision taken by a regional sales manager, and there is no common criteria to determine such opportunities. What feature of Salesforce would help achieve this use case?
Answer
  • Roles
  • Programatic Sharing
  • Manual Sharing
  • Sharing Rules

Question 179

Question
Universal Containers would like a way to search, select individual accounts and build up a list to perform further processing. How could you fulfil this requirement? Choose 1 answer.
Answer
  • Build a visualforce page with search and select options
  • Ask the users to search for each account and add to a list manually
  • Run an account report, export to Excel and filter
  • Define a list view and select multiple accounts from the list view results

Question 180

Question
What is true regarding a lookup relationship? Choose 2 answers.
Answer
  • The objects in the relationship can have different owners
  • A lookup relationship is used when two objects need to be linked tightly
  • Both objects in the lookup relationship can have independent sharing rules
  • Lookup fields are always optional

Question 181

Question
Contracts must be approved before the status is set to Finalised. How can this requirement be met?
Answer
  • Add a final approval action in the approval process to update a field on the contract and use a validation rule to check this field when the contract status is changed to ‘Finalised’
  • Use a trigger on the contract object to check the contract has been approved when the status is changed
  • Use Process Builder to check the contract is approved when the contract is edited and the status is set to ‘Finalised’
  • Add a validation action in the approval process to ensure the the status is not set to ‘Finalised’ before the contract is approved.

Question 182

Question
If a user does not have a certain record type assigned in their profile, what is true? Choose 1 answer.
Answer
  • The user will not be able to select the record type when creating records
  • The user will not be able to access records of record types not assigned in their profile
  • The user will not be able to delete records of record types not assigned in their profile
  • The user will not be able to edit records of record types not assigned in their profile

Question 183

Question
Universal Containers would like to improve usability of their current look up fields. When looking up a Contact record, they would like to view the Phone, Email and Age fields as well as the name. What feature of Force.com would you require to help them with this need?
Answer
  • List View
  • Page Layout
  • Search Layout
  • Tab Layout
  • Visualforce

Question 184

Question
Global Insurance use Salesforce to manage claims on insurance policies. They would like on one page, to display claim details next to the related policy detail and details of the person insured. How can this be enabled?
Answer
  • Use a standard page layout with 3 columns and include the 3 objects
  • Create a Visualforce page that includes information from the 3 objects in 3 columns
  • Create a Force.com site page to display the information in 3 columns
  • It is not possible to display information in 3 columns

Question 185

Question
What is not true regarding external objects and lightning connect? Choose 2 answers.
Answer
  • External objects can be created for any data source that supports OData 2.0
  • External object data can be viewed together with data from within Salesforce on the same page
  • External objects support lookup relationships
  • External object data is not available in Salesforce1.
  • External object data is not available in Global Search

Question 186

Question
At Universal Insurance, medical data related to policy holders is only available to those users that have access via the sharing model. The chief medical officer however needs read access to all medical data. How can an administrator ensure this requirement is met?
Answer
  • Enable the ‘View All Data’ object permission on the profile assigned to the chief medical officer.
  • Enable the ‘View All’ object permission on a profile that is only assigned to the chief medical officer.
  • Enable the ‘View All Data’ system permission on the profile assigned to the chief medical officer.
  • Enable the ‘View All Data’ app permission on the profile assigned to the chief medical officer.

Question 187

Question
The HR Manager would like to give permission to only 1 account executive to access the Employee custom tab, which is currently only available for the HR employee profile. How can this be configured? Choose 1 answer
Answer
  • Add a Permission set for the specific user
  • Add a Permission set to the Account Executive Profile
  • Object Level Security
  • OWD Settings

Question 188

Question
John, the Salesforce administrator at Global Consulting is designing the data model. As part of this he needs to represent Project and Employee data. A project can have many employees working in it, and an employee can work in multiple projects. What design would John propose?l
Answer
  • Create a look up relationship from Employee object to Project object
  • Create a look up relationship from Project object to Employee object
  • Create a masterdetail relationship from Project object to Employee object
  • Create a new junction object between Project and Employee object

Question 189

Question
The following are true about unmanaged packages, except? Choose 1 answer.
Answer
  • Unmanaged Packages can be shared using a URL
  • Unmanaged Packages can be shared via AppExchange
  • Unmanaged Packages can be created from a Developer Org
  • Unmanaged Packages can be distributed without 75% test coverage

Question 190

Question
A custom object has a custom URL field named “Link” that is populated by a third party integration. This field uses http: to populate the url link. A developer would like to convert the http: portion of the url to https: maintaining the remaining url information. What function will achieve this?
Answer
  • SUBSTITUTE function
  • CHANGE function
  • INCLUDE function
  • REPLACE function

Question 191

Question
What is true regarding capabilities of approval processes? Choose 1 answer.
Answer
  • Records submitted for approval cannot be edited
  • If an approver has selected a delegate the delegate can always approve any requests where they are the delegate
  • There are a maximum of 5 approvers for an approval process
  • Records can be automatically approved.

Question 192

Question
You are asked to configure Salesforce in such a way that if Account status is marked as ‘Inactive’, all associated Contact statuses should also be automatically marked as ‘Inactive’. To meet this requirement, you could use all of the following except?
Answer
  • Workflow
  • Process Builder
  • Visual Workflow
  • Apex code

Question 193

Question
What is true regarding the sidebar? Choose 3 answers.
Answer
  • The administrator can select if users are able to collapse the sidebar
  • The items in the create new section of the sidebar can be customized
  • Links to frequently used reports could be added to the custom links section in the sidebar
  • Custom Components can be added to the sidebar

Question 194

Question
You have created a Sales Dashboard for the head of sales and all sales reps have access to it. All sales reps can see all data, even though they don’t normally have access to it. How can you make sure, that users will only see data within the existing dashboard they have the right to see?
Answer
  • Change the dashboard folder settings
  • Run dashboard as loggedin user
  • Run dashboard as specified user
  • This is not possible

Question 195

Question
Hardware’ and ‘Software’ record types are setup for Leads and Opportunities. A Hardware profile user has the default record type of ‘Hardware’. The Hardware profile user owns a lead with the ‘Software’ record type and converts it to an opportunity. What will be the result? Choose 1 answer.
Answer
  • The Software opportunity will be created with the ‘Hardware’ record type
  • The Software opportunity will be created with the ‘Software’ record type
  • Depends how the record type field has been mapped in field mapping
  • The user will be prompted to choose the record type

Question 196

Question
What is true regarding adding a custom object to an unmanaged package?
Answer
  • Its custom fields are also added to the package.
  • Its page layouts are also added to the package.
  • Its related triggers are also added to the package.
  • All of these

Question 197

Question
Sam is conducting some testing on his company’s Salesforce instance by manipulating data. He is aware that there are workflows configured on the Account object. Which of these activities are likely to trigger a workflow? Choose 2 answers.
Answer
  • Creating an Account
  • Deleting an Account
  • Updating an Account
  • Viewing an Account

Question 198

Question
The administrator would like a list of dashboards to displayed when a user logs into Salesforce1. How can this be accomplished?
Answer
  • Create a Visualforce page that contains Dashboards to the Navigation menu
  • Move the dashboard item to be the first item in the navigation menu item list
  • Mark the Dashboard tab as the Landing Page in setup
  • This is not possible to configure in Salesforce1

Question 199

Question
You need to route Opportunity approval requests to approvers based on the opportunity region and opportunity category. How can this be done?
Answer
  • Dynamic Approval Process
  • Serial Approval Process
  • Matrix Approval Process
  • Parallel Approval Process

Question 200

Question
You have a requirement to send the contact email id to an external system (which has an endpoint URL), 3 days after the creation of the contact. Which of the following would help you in meeting this requirement?
Answer
  • Approval Process
  • Workflow
  • Process Builder
  • Visual Workflow
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