Copy and Edit

Operations Management

Description

Quiz on Operations Management, created by Clair Hat on 29/07/2016.
Clair Hat
Quiz by Clair Hat, updated more than 1 year ago
Clair Hat
Created by Clair Hat over 8 years ago
16
0
0

Resource summary

Question 1

Question
________________ is made up of activities which add value to the products or services it provides.
Answer
  • Value Chain
  • Logistics
  • Operations process
  • Marketing and sales

Question 2

Question
The term_____________ broadly describes the set of all activities associated with the production of goods and services.
Answer
  • Management
  • Operations
  • Procurement
  • Strategy

Question 3

Question
________________ is the fundamental rethinking and redesign of existing processes and practices.
Answer
  • Lean production
  • Reengineering
  • Soft Manufacturing
  • Restructuring

Question 4

Question
The term _____________ denotes the process of converting or transforming resources into goods or services.
Answer
  • Production
  • Logistics
  • Procurement
  • Assembling

Question 5

Question
______________ is defined as doing things right.
Answer
  • Effectiveness
  • Maximisation
  • Efficiency
  • Accuracy

Question 6

Question
Which of these is a support activity?
Answer
  • Operations
  • Marketing & Sales
  • Service
  • Technology Development

Question 7

Question
______________converts (materials) inputs into outputs of greater economic value.
Answer
  • Procurement
  • Manufacturing
  • Assembly
  • Processing

Question 8

Question
In Japan in the late 1980s, a new approach was developed for managing manufacturing systems known as _____________________.
Answer
  • Soft manufacturing
  • Lean production
  • Agile manufacturing
  • Reengineering

Question 9

Question
A good strategy needs to be ________________ enough to allow for periodical realignments in response to changes in the external environment.
Answer
  • Stable
  • Firm
  • Constant
  • Flexible

Question 10

Question
Michael Porter proposed that manufacturing company value chain activities include Primary activities, Support activities and ________________.
Answer
  • Firm infrastructure
  • Technology development
  • Margin
  • Operations

Question 11

Question
A ______________ involves concentrating on a particular buyer group, geographic area or product/market segment and serving the needs of this segment better than competitors.
Answer
  • Alliance strategy
  • Cost leadership strategy
  • Differentiation strategy
  • Focus strategy

Question 12

Question
Which is the tool that is used to scan the external environment and properly assess the internal competencies of an organization?
Answer
  • PESTLE analysis
  • Porter's Five Forces Model
  • SWOT analysis
  • Triple bottom line

Question 13

Question
_________________ involves determining the organization’s overall goals.
Answer
  • Marketing strategy
  • Operation strategy
  • Business strategy
  • Corporate strategy

Question 14

Question
_______________ is joint ventures among international organizations to pool their complementary assets to achieve synergy.
Answer
  • Alliance strategy
  • Focus strategy
  • Cost leadership strategy
  • Differentiation strategy

Question 15

Question
Operations strategy ______________ is the process by which such long-range game plans are developed.
Answer
  • Operation Strategy Implementation
  • Operation Strategy Developing
  • Operation Strategy Formulation
  • Operation Strategy Forecasting

Question 16

Question
According to Gaither and Frazier _____________________ are the elements of an organisation that determine its strategic success or failure.
Answer
  • Competitive Priorities
  • Competitive Advantage
  • Corporate strategy
  • Employee morale

Question 17

Question
With a_________________, the organisation seeks to stand out within the industry in which it operates by being unique in some dimension(s) of value to customers.
Answer
  • Differentiation strategy
  • Cost leadership strategy
  • Alliance strategy
  • Focus strategy

Question 18

Question
______________________ is the process by which long range plans are put into action.
Answer
  • Operation strategy formulation
  • Operation strategy developing
  • Operation strategy implementation
  • Operation strategy forecasting

Question 19

Question
New products serve to provide growth opportunities and ____________for the organisation.
Answer
  • Business values
  • Corporate sustainability
  • Corporate strategy
  • Competitive advantage

Question 20

Question
A ___________can be seen as a process – a method of doing things.
Answer
  • Service
  • Product
  • Operations
  • Quality

Question 21

Question
A ___________ is a series of events or activities intended to produce a certain result for a customer, such as a physical product (hamburger).
Answer
  • Supply Chain
  • Process
  • Value chain
  • Management

Question 22

Question
The break- even point on a chart is where the contribution from the output volume produced by the alternative just meets the fixed cost, resulting in zero profit. In the above statement, contribution implies_______________
Answer
  • Total revenue +Total variable costs
  • Total revenue > Total variable costs
  • Total revenue – Total variable costs
  • Total revenue <Total variable costs

Question 23

Question
What does "AMT" stand for?
Answer
  • Advanced Manufacturing Technology
  • Automatic Manufacturing Technology
  • Advanced Manufacturing Technique
  • Automatic Manufacturing Technique

Question 24

Question
_____________ is defined as the transformation of knowledge into new products, processes and services [which] involves more than just science and technology.
Answer
  • Invention
  • Exposure
  • Discovery
  • Innovation

Question 25

Question
________________ is concerned with the replacement of human actions with technology that contains mechanical, pneumatic, hydraulic, electrical or electronic elements.
Answer
  • Hybrid
  • Semi-Automatic
  • Automation
  • Manual

Question 26

Question
What does ‘CAM’ stand for?
Answer
  • Computer-aided Manufacturing
  • Computer-aided Marketing
  • Computer-aided Maintenance
  • Computer-aided Management

Question 27

Question
________________ is a worldwide accepted certification for quality.
Answer
  • ISO 14000
  • ISO 9000
  • ISO 26000
  • ISO 31000

Question 28

Question
What is defined as meeting or exceeding customer requirements now and in the future?
Answer
  • Demand
  • Marketing
  • Quality
  • Supply

Question 29

Question
_________________ refers to the involvement of all employees in achieving customer satisfaction through continuous improvement activities, while at the same time continually decreasing real cost.
Answer
  • Total Quality Management
  • Cost Cutting
  • Profit Maximisation
  • Corporate Values

Question 30

Question
What do the initials of the PDCA cycle stand for?
Answer
  • Plan, diagnose, conclude, act
  • Plan, design, control, act
  • Plan, design, control, assess
  • Plan, Do, Check, Act

Question 31

Question
Inspection cost is an example for_______________________
Answer
  • Internal failure costs
  • Prevention costs
  • Appraisal costs
  • External failure costs

Question 32

Question
What does the term kaizen mean when applied to quality?
Answer
  • Continuous improvement
  • Quality is everyone's job
  • The place where activity takes place
  • Maintain a steady flow

Question 33

Question
According to Pareto analysis, __% of the problems is often due to __% of the causes.
Answer
  • 60, 40
  • 80, 20
  • 50, 50
  • 70, 30

Question 34

Question
_________________ is a quality control chart based on reducing the process variability to reduce the standard deviations.
Answer
  • Seven Rule Run
  • Times series model
  • EWMA chart
  • Six Sigma

Question 35

Question
Quantitative methods of forecasting include
Answer
  • Sales force composite
  • Exponential smoothing
  • Jury of execution opinion
  • Consumer market survey

Question 36

Question
Time series patterns that repeat themselves after a period of days or weeks are called
Answer
  • Cycles
  • Trend
  • Random
  • Seasonality

Question 37

Question
______________ is a systematic approach to creating and testing hypotheses about the market by gathering data using survey.
Answer
  • Market segmentation
  • Market research
  • Market positioning
  • Market intelligence

Question 38

Question
Which of the following is an example for internal factors affecting demand?
Answer
  • Advertising
  • Economy
  • Competitor action
  • Government regulation

Question 39

Question
The _______________ method involves making simple judgements based on factors, such as sales that were recorded or the amount of resources that were required yesterday.
Answer
  • Moving average
  • Exponential smoothing
  • Naive forecasting
  • Coefficient of correlation

Question 40

Question
Which of the following is NOT a time-series model?
Answer
  • Exponential smoothing
  • Naive approach
  • Linear regression
  • Moving average

Question 41

Question
Identify the formula for Little’s Law from the following.
Answer
  • I=T+R
  • I = TR
  • I - T-R
  • I = T/R

Question 42

Question
If forecasted demand = 35723, Safety stock=24000 and Stock in hand=20000.Calculate Planned production using the following formula: PP= (FD+ss-soh)
Answer
  • 33297
  • 37923
  • 32973
  • 39723

Question 43

Question
In methods for making location decision _______________ refers to experience-based techniques for problem solving, learning, and discovery.
Answer
  • Optimisation
  • Simulation
  • Heuristics
  • Facility Layout

Question 44

Question
According to economic factors affecting the location of facilities, direct labour is an example for___________
Answer
  • Operating costs
  • Facility costs
  • Transportation costs
  • Planning costs

Question 45

Question
Breweries near source of water are a good example for which of the following dominant factors in manufacturing.
Answer
  • Proximity to markets
  • Quality of life
  • Proximity to the parent company’s facilities
  • Proximity to suppliers and resources

Question 46

Question
Group Layout is also known as_____________.
Answer
  • Process layout
  • Cellular layout
  • Product layout
  • Fixed-position layout

Question 47

Question
______________ Layouts combines elements of both a flexible flow and line flow, or elements of both a product and a process focus.
Answer
  • Hybrid layouts
  • Fixed-position Layout
  • Group layout
  • Product layout

Question 48

Question
________________ software and computer simulation software can be particularly helpful in analysing facility layouts.
Answer
  • CAD
  • SAP
  • SPSS
  • Oracle

Question 49

Question
What is known as dividing the work among the workstations so that each is working at maximum efficiency to match market demand for the products?
Answer
  • Product line
  • Segmentation
  • Line of control
  • Line balancing

Question 50

Question
Organisations that need the ability to provide a wide variety of services to customers with differing requirements usually use_______________ layout.
Answer
  • Group
  • Process
  • Product
  • Hybrid
Show full summary Hide full summary

Want to create your own Quizzes for free with GoConqr? Learn more.

Similar

Preparing for Presentations
Micheal Heffernan
Introduction notes on SCRUM Project management framework.
Wesley Thomson
Unit 3.4: Effective People Management
nk_
How to Turn Business Failure into Business Success
Micheal Heffernan
Management Skills: MOTIVATION
Ciara Mooney
Leadership vs. Management
Fahima Noori
What is strategy?
wightrose
MGT chapter 15
Bailey N
chapter 14 management
Rigo Sanchez
Top Down Strategy (Pros and Cons)
wightrose
chapter 4 business introduction
Rigo Sanchez
Browse Library