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Operations Management

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Quiz on Operations Management, created by Clair Hat on 29/07/2016.
Clair Hat
Quiz by Clair Hat, updated more than 1 year ago
Clair Hat
Created by Clair Hat over 8 years ago
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Resource summary

Question 1

Question
________________ is made up of activities which add value to the products or services it provides.
Answer
  • Value Chain
  • Logistics
  • Operations process
  • Marketing and sales

Question 2

Question
The term_____________ broadly describes the set of all activities associated with the production of goods and services.
Answer
  • Management
  • Operations
  • Procurement
  • Strategy

Question 3

Question
________________ is the fundamental rethinking and redesign of existing processes and practices.
Answer
  • Lean production
  • Reengineering
  • Soft Manufacturing
  • Restructuring

Question 4

Question
The term _____________ denotes the process of converting or transforming resources into goods or services.
Answer
  • Production
  • Logistics
  • Procurement
  • Assembling

Question 5

Question
______________ is defined as doing things right.
Answer
  • Effectiveness
  • Maximisation
  • Efficiency
  • Accuracy

Question 6

Question
Which of these is a support activity?
Answer
  • Operations
  • Marketing & Sales
  • Service
  • Technology Development

Question 7

Question
______________converts (materials) inputs into outputs of greater economic value.
Answer
  • Procurement
  • Manufacturing
  • Assembly
  • Processing

Question 8

Question
In Japan in the late 1980s, a new approach was developed for managing manufacturing systems known as _____________________.
Answer
  • Soft manufacturing
  • Lean production
  • Agile manufacturing
  • Reengineering

Question 9

Question
A good strategy needs to be ________________ enough to allow for periodical realignments in response to changes in the external environment.
Answer
  • Stable
  • Firm
  • Constant
  • Flexible

Question 10

Question
Michael Porter proposed that manufacturing company value chain activities include Primary activities, Support activities and ________________.
Answer
  • Firm infrastructure
  • Technology development
  • Margin
  • Operations

Question 11

Question
A ______________ involves concentrating on a particular buyer group, geographic area or product/market segment and serving the needs of this segment better than competitors.
Answer
  • Alliance strategy
  • Cost leadership strategy
  • Differentiation strategy
  • Focus strategy

Question 12

Question
Which is the tool that is used to scan the external environment and properly assess the internal competencies of an organization?
Answer
  • PESTLE analysis
  • Porter's Five Forces Model
  • SWOT analysis
  • Triple bottom line

Question 13

Question
_________________ involves determining the organization’s overall goals.
Answer
  • Marketing strategy
  • Operation strategy
  • Business strategy
  • Corporate strategy

Question 14

Question
_______________ is joint ventures among international organizations to pool their complementary assets to achieve synergy.
Answer
  • Alliance strategy
  • Focus strategy
  • Cost leadership strategy
  • Differentiation strategy

Question 15

Question
Operations strategy ______________ is the process by which such long-range game plans are developed.
Answer
  • Operation Strategy Implementation
  • Operation Strategy Developing
  • Operation Strategy Formulation
  • Operation Strategy Forecasting

Question 16

Question
According to Gaither and Frazier _____________________ are the elements of an organisation that determine its strategic success or failure.
Answer
  • Competitive Priorities
  • Competitive Advantage
  • Corporate strategy
  • Employee morale

Question 17

Question
With a_________________, the organisation seeks to stand out within the industry in which it operates by being unique in some dimension(s) of value to customers.
Answer
  • Differentiation strategy
  • Cost leadership strategy
  • Alliance strategy
  • Focus strategy

Question 18

Question
______________________ is the process by which long range plans are put into action.
Answer
  • Operation strategy formulation
  • Operation strategy developing
  • Operation strategy implementation
  • Operation strategy forecasting

Question 19

Question
New products serve to provide growth opportunities and ____________for the organisation.
Answer
  • Business values
  • Corporate sustainability
  • Corporate strategy
  • Competitive advantage

Question 20

Question
A ___________can be seen as a process – a method of doing things.
Answer
  • Service
  • Product
  • Operations
  • Quality

Question 21

Question
A ___________ is a series of events or activities intended to produce a certain result for a customer, such as a physical product (hamburger).
Answer
  • Supply Chain
  • Process
  • Value chain
  • Management

Question 22

Question
The break- even point on a chart is where the contribution from the output volume produced by the alternative just meets the fixed cost, resulting in zero profit. In the above statement, contribution implies_______________
Answer
  • Total revenue +Total variable costs
  • Total revenue > Total variable costs
  • Total revenue – Total variable costs
  • Total revenue <Total variable costs

Question 23

Question
What does "AMT" stand for?
Answer
  • Advanced Manufacturing Technology
  • Automatic Manufacturing Technology
  • Advanced Manufacturing Technique
  • Automatic Manufacturing Technique

Question 24

Question
_____________ is defined as the transformation of knowledge into new products, processes and services [which] involves more than just science and technology.
Answer
  • Invention
  • Exposure
  • Discovery
  • Innovation

Question 25

Question
________________ is concerned with the replacement of human actions with technology that contains mechanical, pneumatic, hydraulic, electrical or electronic elements.
Answer
  • Hybrid
  • Semi-Automatic
  • Automation
  • Manual

Question 26

Question
What does ‘CAM’ stand for?
Answer
  • Computer-aided Manufacturing
  • Computer-aided Marketing
  • Computer-aided Maintenance
  • Computer-aided Management

Question 27

Question
________________ is a worldwide accepted certification for quality.
Answer
  • ISO 14000
  • ISO 9000
  • ISO 26000
  • ISO 31000

Question 28

Question
What is defined as meeting or exceeding customer requirements now and in the future?
Answer
  • Demand
  • Marketing
  • Quality
  • Supply

Question 29

Question
_________________ refers to the involvement of all employees in achieving customer satisfaction through continuous improvement activities, while at the same time continually decreasing real cost.
Answer
  • Total Quality Management
  • Cost Cutting
  • Profit Maximisation
  • Corporate Values

Question 30

Question
What do the initials of the PDCA cycle stand for?
Answer
  • Plan, diagnose, conclude, act
  • Plan, design, control, act
  • Plan, design, control, assess
  • Plan, Do, Check, Act

Question 31

Question
Inspection cost is an example for_______________________
Answer
  • Internal failure costs
  • Prevention costs
  • Appraisal costs
  • External failure costs

Question 32

Question
What does the term kaizen mean when applied to quality?
Answer
  • Continuous improvement
  • Quality is everyone's job
  • The place where activity takes place
  • Maintain a steady flow

Question 33

Question
According to Pareto analysis, __% of the problems is often due to __% of the causes.
Answer
  • 60, 40
  • 80, 20
  • 50, 50
  • 70, 30

Question 34

Question
_________________ is a quality control chart based on reducing the process variability to reduce the standard deviations.
Answer
  • Seven Rule Run
  • Times series model
  • EWMA chart
  • Six Sigma

Question 35

Question
Quantitative methods of forecasting include
Answer
  • Sales force composite
  • Exponential smoothing
  • Jury of execution opinion
  • Consumer market survey

Question 36

Question
Time series patterns that repeat themselves after a period of days or weeks are called
Answer
  • Cycles
  • Trend
  • Random
  • Seasonality

Question 37

Question
______________ is a systematic approach to creating and testing hypotheses about the market by gathering data using survey.
Answer
  • Market segmentation
  • Market research
  • Market positioning
  • Market intelligence

Question 38

Question
Which of the following is an example for internal factors affecting demand?
Answer
  • Advertising
  • Economy
  • Competitor action
  • Government regulation

Question 39

Question
The _______________ method involves making simple judgements based on factors, such as sales that were recorded or the amount of resources that were required yesterday.
Answer
  • Moving average
  • Exponential smoothing
  • Naive forecasting
  • Coefficient of correlation

Question 40

Question
Which of the following is NOT a time-series model?
Answer
  • Exponential smoothing
  • Naive approach
  • Linear regression
  • Moving average

Question 41

Question
Identify the formula for Little’s Law from the following.
Answer
  • I=T+R
  • I = TR
  • I - T-R
  • I = T/R

Question 42

Question
If forecasted demand = 35723, Safety stock=24000 and Stock in hand=20000.Calculate Planned production using the following formula: PP= (FD+ss-soh)
Answer
  • 33297
  • 37923
  • 32973
  • 39723

Question 43

Question
In methods for making location decision _______________ refers to experience-based techniques for problem solving, learning, and discovery.
Answer
  • Optimisation
  • Simulation
  • Heuristics
  • Facility Layout

Question 44

Question
According to economic factors affecting the location of facilities, direct labour is an example for___________
Answer
  • Operating costs
  • Facility costs
  • Transportation costs
  • Planning costs

Question 45

Question
Breweries near source of water are a good example for which of the following dominant factors in manufacturing.
Answer
  • Proximity to markets
  • Quality of life
  • Proximity to the parent company’s facilities
  • Proximity to suppliers and resources

Question 46

Question
Group Layout is also known as_____________.
Answer
  • Process layout
  • Cellular layout
  • Product layout
  • Fixed-position layout

Question 47

Question
______________ Layouts combines elements of both a flexible flow and line flow, or elements of both a product and a process focus.
Answer
  • Hybrid layouts
  • Fixed-position Layout
  • Group layout
  • Product layout

Question 48

Question
________________ software and computer simulation software can be particularly helpful in analysing facility layouts.
Answer
  • CAD
  • SAP
  • SPSS
  • Oracle

Question 49

Question
What is known as dividing the work among the workstations so that each is working at maximum efficiency to match market demand for the products?
Answer
  • Product line
  • Segmentation
  • Line of control
  • Line balancing

Question 50

Question
Organisations that need the ability to provide a wide variety of services to customers with differing requirements usually use_______________ layout.
Answer
  • Group
  • Process
  • Product
  • Hybrid
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