Question 1
Question
________________ is made up of activities which add value to the products or services it provides.
Answer
-
Value Chain
-
Logistics
-
Operations process
-
Marketing and sales
Question 2
Question
The term_____________ broadly describes the set of all activities associated with the production of goods and services.
Answer
-
Management
-
Operations
-
Procurement
-
Strategy
Question 3
Question
________________ is the fundamental rethinking and redesign of existing processes and practices.
Answer
-
Lean production
-
Reengineering
-
Soft Manufacturing
-
Restructuring
Question 4
Question
The term _____________ denotes the process of converting or transforming resources into goods or services.
Answer
-
Production
-
Logistics
-
Procurement
-
Assembling
Question 5
Question
______________ is defined as doing things right.
Answer
-
Effectiveness
-
Maximisation
-
Efficiency
-
Accuracy
Question 6
Question
Which of these is a support activity?
Answer
-
Operations
-
Marketing & Sales
-
Service
-
Technology Development
Question 7
Question
______________converts (materials) inputs into outputs of greater economic value.
Answer
-
Procurement
-
Manufacturing
-
Assembly
-
Processing
Question 8
Question
In Japan in the late 1980s, a new approach was developed for managing manufacturing systems known as _____________________.
Answer
-
Soft manufacturing
-
Lean production
-
Agile manufacturing
-
Reengineering
Question 9
Question
A good strategy needs to be ________________ enough to allow for periodical realignments in response to changes in the external environment.
Answer
-
Stable
-
Firm
-
Constant
-
Flexible
Question 10
Question
Michael Porter proposed that manufacturing company value chain activities include Primary activities, Support activities and ________________.
Answer
-
Firm infrastructure
-
Technology development
-
Margin
-
Operations
Question 11
Question
A ______________ involves concentrating on a particular buyer group, geographic area or product/market segment and serving the needs of this segment better than competitors.
Answer
-
Alliance strategy
-
Cost leadership strategy
-
Differentiation strategy
-
Focus strategy
Question 12
Question
Which is the tool that is used to scan the external environment and properly assess the internal competencies of an organization?
Question 13
Question
_________________ involves determining the organization’s overall goals.
Answer
-
Marketing strategy
-
Operation strategy
-
Business strategy
-
Corporate strategy
Question 14
Question
_______________ is joint ventures among international organizations to pool their complementary assets to achieve synergy.
Answer
-
Alliance strategy
-
Focus strategy
-
Cost leadership strategy
-
Differentiation strategy
Question 15
Question
Operations strategy ______________ is the process by which such long-range game plans are developed.
Answer
-
Operation Strategy Implementation
-
Operation Strategy Developing
-
Operation Strategy Formulation
-
Operation Strategy Forecasting
Question 16
Question
According to Gaither and Frazier _____________________ are the elements of an organisation that determine its strategic success or failure.
Answer
-
Competitive Priorities
-
Competitive Advantage
-
Corporate strategy
-
Employee morale
Question 17
Question
With a_________________, the organisation seeks to stand out within the industry in which it operates by being unique in some dimension(s) of value to customers.
Answer
-
Differentiation strategy
-
Cost leadership strategy
-
Alliance strategy
-
Focus strategy
Question 18
Question
______________________ is the process by which long range plans are put into action.
Answer
-
Operation strategy formulation
-
Operation strategy developing
-
Operation strategy implementation
-
Operation strategy forecasting
Question 19
Question
New products serve to provide growth opportunities and ____________for the organisation.
Answer
-
Business values
-
Corporate sustainability
-
Corporate strategy
-
Competitive advantage
Question 20
Question
A ___________can be seen as a process – a method of doing things.
Answer
-
Service
-
Product
-
Operations
-
Quality
Question 21
Question
A ___________ is a series of events or activities intended to produce a certain result for a customer, such as a physical product (hamburger).
Answer
-
Supply Chain
-
Process
-
Value chain
-
Management
Question 22
Question
The break- even point on a chart is where the contribution from the output volume produced by the alternative just meets the fixed cost, resulting in zero profit. In the above statement, contribution implies_______________
Answer
-
Total revenue +Total variable costs
-
Total revenue > Total variable costs
-
Total revenue – Total variable costs
-
Total revenue <Total variable costs
Question 23
Question
What does "AMT" stand for?
Answer
-
Advanced Manufacturing Technology
-
Automatic Manufacturing Technology
-
Advanced Manufacturing Technique
-
Automatic Manufacturing Technique
Question 24
Question
_____________ is defined as the transformation of knowledge into new products, processes and services [which] involves more than just science and technology.
Answer
-
Invention
-
Exposure
-
Discovery
-
Innovation
Question 25
Question
________________ is concerned with the replacement of human actions with technology that contains mechanical, pneumatic, hydraulic, electrical or electronic elements.
Answer
-
Hybrid
-
Semi-Automatic
-
Automation
-
Manual
Question 26
Question
What does ‘CAM’ stand for?
Answer
-
Computer-aided Manufacturing
-
Computer-aided Marketing
-
Computer-aided Maintenance
-
Computer-aided Management
Question 27
Question
________________ is a worldwide accepted certification for quality.
Answer
-
ISO 14000
-
ISO 9000
-
ISO 26000
-
ISO 31000
Question 28
Question
What is defined as meeting or exceeding customer requirements now and in the future?
Answer
-
Demand
-
Marketing
-
Quality
-
Supply
Question 29
Question
_________________ refers to the involvement of all employees in achieving customer satisfaction through continuous improvement activities, while at the same time continually decreasing real cost.
Answer
-
Total Quality Management
-
Cost Cutting
-
Profit Maximisation
-
Corporate Values
Question 30
Question
What do the initials of the PDCA cycle stand for?
Answer
-
Plan, diagnose, conclude, act
-
Plan, design, control, act
-
Plan, design, control, assess
-
Plan, Do, Check, Act
Question 31
Question
Inspection cost is an example for_______________________
Answer
-
Internal failure costs
-
Prevention costs
-
Appraisal costs
-
External failure costs
Question 32
Question
What does the term kaizen mean when applied to quality?
Question 33
Question
According to Pareto analysis, __% of the problems is often due to __% of the causes.
Answer
-
60, 40
-
80, 20
-
50, 50
-
70, 30
Question 34
Question
_________________ is a quality control chart based on reducing the process variability to reduce the standard deviations.
Answer
-
Seven Rule Run
-
Times series model
-
EWMA chart
-
Six Sigma
Question 35
Question
Quantitative methods of forecasting include
Question 36
Question
Time series patterns that repeat themselves after a period of days or weeks are called
Answer
-
Cycles
-
Trend
-
Random
-
Seasonality
Question 37
Question
______________ is a systematic approach to creating and testing hypotheses about the market by gathering data using survey.
Answer
-
Market segmentation
-
Market research
-
Market positioning
-
Market intelligence
Question 38
Question
Which of the following is an example for internal factors affecting demand?
Answer
-
Advertising
-
Economy
-
Competitor action
-
Government regulation
Question 39
Question
The _______________ method involves making simple judgements based on factors, such as sales that were recorded or the amount of resources that were required yesterday.
Question 40
Question
Which of the following is NOT a time-series model?
Answer
-
Exponential smoothing
-
Naive approach
-
Linear regression
-
Moving average
Question 41
Question
Identify the formula for Little’s Law from the following.
Answer
-
I=T+R
-
I = TR
-
I - T-R
-
I = T/R
Question 42
Question
If forecasted demand = 35723, Safety stock=24000 and Stock in hand=20000.Calculate Planned production using the following formula: PP= (FD+ss-soh)
Question 43
Question
In methods for making location decision _______________ refers to experience-based techniques for problem solving, learning, and discovery.
Answer
-
Optimisation
-
Simulation
-
Heuristics
-
Facility Layout
Question 44
Question
According to economic factors affecting the location of facilities, direct labour is an example for___________
Answer
-
Operating costs
-
Facility costs
-
Transportation costs
-
Planning costs
Question 45
Question
Breweries near source of water are a good example for which of the following dominant factors in manufacturing.
Question 46
Question
Group Layout is also known as_____________.
Answer
-
Process layout
-
Cellular layout
-
Product layout
-
Fixed-position layout
Question 47
Question
______________ Layouts combines elements of both a flexible flow and line flow, or elements of both a product and a process focus.
Answer
-
Hybrid layouts
-
Fixed-position Layout
-
Group layout
-
Product layout
Question 48
Question
________________ software and computer simulation software can be particularly helpful in analysing facility layouts.
Question 49
Question
What is known as dividing the work among the workstations so that each is working at maximum efficiency to match market demand for the products?
Answer
-
Product line
-
Segmentation
-
Line of control
-
Line balancing
Question 50
Question
Organisations that need the ability to provide a wide variety of services to customers with differing requirements usually use_______________ layout.
Answer
-
Group
-
Process
-
Product
-
Hybrid