6119202
Description
Quiz by chris fernandez, updated more than 1 year ago
|
Created by chris fernandez
over 8 years ago
|
|
Question 1
Question
A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.
Answer
-
Modify existing content packs.
-
Edit description and title of existing content packs
-
All content Packs will be deleted.
-
hindi ko alam
Question 2
Question
What are common to forecasting? (Collaborative and customization)
Answer
-
expected revenue
-
quote
-
forecast category
-
?
Question 3
Question
What can an administrator do to enable customers to submit service request? Choose 2.
Answer
-
Enter live chat on the company website
-
enable chatter answers
-
enable the service cloud console on the company website
-
enable case feed on the company website
Question 4
Question
A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?
Answer
-
Merge accounts and select the option to merge duplicate contacts
-
Merge duplicate accounts and then merge duplicate contacts
-
Merge duplicate contacts and then duplicate accounts.
-
Merge duplicate accounts and duplicate contacts will automatically be merged.
Question 5
Question
A Manager needs a report created based on the following requirements:
All accounts with opportunities Closed-Won
All accounts with Closed Cases
What can you do as a system administrator?
Answer
-
Create a joined report
-
Create a custom report type
-
Can't remember wrong option
-
Can't remember wrong option2
Question 6
Question
How can a system administrator enrich data thru social?
Answer
-
Use Facebook for educational background
-
Use the Company's salesforce Facebook account
-
Use LinkedIn to retrieve the current contact details of a customer
-
Use twitter to follow a customer
Question 7
Question
A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?
Answer
-
Assignment rule
-
Assignment rule, Approval Process, Workflow Rule
-
Assignment Rule, Workflow Rule
-
Assignment Rule, Auto-Response Rule, Workflow Rule
Question 8
Question
What is true about Salesforce Communities? Choose 2
Answer
-
Ideas tab is used by community users to submit, like and promote Ideas
-
Communities can be used by internal salesforce users only
-
Reputation level is the same across all communities.
-
Q&A tab
Question 9
Question
Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose 2.
Answer
-
Email log
-
Setup audit trail
-
Debug Log
-
Time-Based Workflow
Question 10
Question
List the different prices available for a product. Choose 3
Answer
-
Sales Price
-
Product Price
-
Discounted List Price
-
List Price
-
Standard Price
Question 11
Question
VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?
Answer
-
Enforce an opportunity naming guideline for Sales Reps
-
Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field on the account object
Question 12
Question
Sales Manager wants Picklist field should always have a value.
Validation Rule formula: (2 choices)
Answer
-
TEXT(picklist__c)= ""
-
picklist__c = ""
-
ISBLANK(picklist__c)
-
ISPICKVAL(picklist__c,"")
Question 13
Question
What are the deployment tools that you need to use to delete Metadata? Choose 2.
Answer
-
Force.Com IDE
-
Force.Com Migration Tool
-
Change Set
-
Data Loader
-
Unmanaged Package
Question 14
Question
What tools you need to use to migrate Metadata to Two Different Production Org? Choose 3.
Answer
-
Force.Com IDE
-
Force.Com Migration Tool
-
Change Set
-
Data Loader
-
Unmanaged Package
Question 15
Question
An End User requested for a Vacation Leave and subject for Approval by his Manager. End User complains that there's nothing happen once he click on Submit for Approval Button?
Answer
-
Approval Process does not contain approval steps
-
Check if the End User does have an Approval Manager
-
Request contains no value
-
Check System Log to troubleshoot the issue
Question 16
Question
When merging Accounts with associated contacts, opportunities,and cases what cred do you need?
Answer
-
Del on Account, edit on contacts, opportunities and cases
-
Edit on account, del on contacts, opportunities and cases.
Question 17
Question
Sales user, Sys ad and Sales Director, needs to view a custom field on an object. How to achieve this?
Answer
-
Field level security to read only on these profiles
-
Create a custom profile
-
Create a record type
-
Field level security to view only on these profiles
Want to create your own Quizzes for free with GoConqr? Learn more.