8441005
Description
Quiz by Chad Collins, updated more than 1 year ago
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Created by Chad Collins
over 7 years ago
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Question 1
Question
A business is extending its operating hours to accommodate its customers. Which is a business cost associated with this service?
Answer
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Higher payroll expenses
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Increased sales volume
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Higher profit margins
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Increased customer satisfaction
Question 2
Question
Which is a benefit to businesses of offering customized services to their customers?
Answer
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Businesses charge higher prices for customized services, which can lead to higher profit margins.
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Businesses save time by offering customized services to their customers.
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Customized services are also considered to be standardized services.
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By customizing their services, businesses deliver more consistent products to their customers.
Question 3
Question
When a business offers a service that saves time for a customer, which is a benefit to the customer?
Answer
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Price
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Convenience
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Consistency
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Quantity
Question 4
Question
When considering the services to offer customers, a business should determine if a specific service would accomplish which goal?
Answer
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Enhance customer satisfaction levels
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Increase the number of products possible returned by customers
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Offend the existing competitors of the business
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Stabilize variable interest rates
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