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ADM201 Set 3

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Set3
Shirley Naive
Quiz by Shirley Naive, updated more than 1 year ago More Less
Iris Alipio
Created by Iris Alipio almost 9 years ago
Shirley Naive
Copied by Shirley Naive almost 8 years ago
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Resource summary

Question 1

Question
What option is available when scheduling a dashboard refresh? Choose 2 answers
Answer
  • A. Schedule the dashboard to refresh in different time zones
  • B. Send a refresh notification to users with access to the dashboard
  • C. Define the refresh times for specific dashboard components
  • D. View and remove a scheduled dashboard refresh

Question 2

Question
Which is a feature of Chatter? Choose 3 answers
Answer
  • A. Bookmarks
  • B. Feeds
  • C. Events
  • D. Recommendations

Question 3

Question
Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com?
Answer
  • A. Data Loader
  • B. Import Wizard
  • C. Either
  • D. None of the above

Question 4

Question
Choose the correct order of rule processing.
Answer
  • A. Validation Rules, Assignment Rules, Workflow Rules, Escalation Rules
  • B. Assignment Rules, Workflow Rules, Validation Rules, Escalation Rules
  • C. Validation Rules, Workflow Rules, Escalation Rules, Assignment Rules
  • D. Workflow Rules, Assignment Rules, Escalation Rules, Validation Rules

Question 5

Question
Which of the following statements is true about joined reports?
Answer
  • A. You can add up to 5 bucket fields on a joined report.
  • B. You can apply conditional highlighting on joined reports.
  • C. Bucket fields are not allowed on joined reports.
  • D. Users can create analytic snapshots based on joined reports.

Question 6

Question
When are validation rules applied when using Salesforce for Outlook?
Answer
  • A. Every time a record is saved
  • B. Every time a user views a record
  • C. Every time a record is updated
  • D. Every time data is synchronized with the server

Question 7

Question
What will happen when a user attempts to log in to salesforce from an IP address that is outside the login IP range on the Users profile within the organization–wide trusted IP range?
Answer
  • A. The user will not be able to log in at all
  • B. The user will be able to log in after the computer is activated.
  • C. The user will be able to log in without activating the computer
  • D. The user will be able to log in after answering a security question.

Question 8

Question
What settings are controlled in user profiles? Choose 3
Answer
  • A. Assigned Apps
  • B. Locale Settings
  • C. Record Types
  • D. Page Layouts

Question 9

Question
What customization option is available for standard fields? Choose 3 answers:
Answer
  • A. Edit pick list values for standard fields
  • B. Rename standard field labels in the user interface
  • C. Delete standard fields
  • D. Remove non-required standard fields from a page layout

Question 10

Question
Which feature license can be assigned to a user record in Salesforce? Choose 2 answers
Answer
  • A. Console User
  • B. Opportunity User
  • C. Service Cloud User
  • D. Knowledge User

Question 11

Question
True or False: When you delete a product, the opportunity associated with that product will be suspended until further action is taken.
Answer
  • A. True
  • B. False

Question 12

Question
Which feature license can be assigned to a user record in salesforce? Choose 2 answers
Answer
  • A. Opportunity user
  • B. Console user
  • C. Service cloud user
  • D. Knowledge user

Question 13

Question
A system administrator at Company A needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers:
Answer
  • A. Data Validation rules
  • B. Record Types and read only page layouts
  • C. Formula fields
  • D. Workflow field updates

Question 14

Question
What can user do with Mobile Lite? Choose 2 answers
Answer
  • A. View Create Edit and Delete Accounts Contact and Opportunities
  • B. View Campaign and manager Campaign Member.
  • C. View Create Edit and Delete Custom Objects.
  • D. Search for record that was not previously downloaded to a mobile device.

Question 15

Question
What will occur when a system administrator creates a dynamic dashboard?
Answer
  • A. The data displayed varies based on the user viewing the dashboard
  • B. The dashboard components resize based on the device users to view the dashboard
  • C. The dashboard refreshes automatically whenever the underlying data changes
  • D. The dashboard automatically send an email when the underlying data changes

Question 16

Question
True or False: User interface settings can be done on User-level.
Answer
  • A. True
  • B. False

Question 17

Question
Which statement about Community experts is true? Choose 2 answers:
Answer
  • A. Community experts can be designated for Salesforce Ideas
  • B. Community experts can manage Salesforce Ideas categories
  • C. Community experts can designated by an icon
  • D. Community experts can delete inappropriate community content

Question 18

Question
UC needs to use cases to manage both customer support issue and internal change requests. Which functionality should a system admin use to meet this requirement? Choose 3 answers
Answer
  • a. Support Process
  • b. Page Layouts
  • c. Record Types
  • d. Validation Rules

Question 19

Question
Which of the following types of packages can be upgraded?
Answer
  • A. Managed Packages
  • B. Unmanaged Packages
  • C. Both A & B
  • D. None of the Above

Question 20

Question
UC uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system admin use this meet this requirement?
Answer
  • a. Roll Up Summary Field.
  • b. Workflow Field Update.
  • c. Lookup Field
  • d. Cross Object Formula Field.

Question 21

Question
Which setting can a system administrator control in the Salesforce user interface? Choose 3 answers:
Answer
  • A. Enable customizable recent items
  • B. Enable spell checker
  • C. Enable enhanced list views
  • D. Enable hover details

Question 22

Question
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create: profile permission for Campaigns. how should a system administrator grant the correct access to the user?
Answer
  • A. Assign the user to the standard Marketing User profile
  • B. Select the Marketing User checkbox on the user record
  • C. Grant the user delegated administration rights to campaigns
  • D. Create a campaign sharing rule to grant access to the user

Question 23

Question
Criteria-based sharing rules can be created for which objects? Choose 3 answers:
Answer
  • A. Leads
  • B. Campaign Members
  • C. Contacts
  • D. Accounts

Question 24

Question
Which field type can be used as an external ID? Choose 3 answers:
Answer
  • A. Text field
  • B. Email field
  • C. Number field
  • D. URL field

Question 25

Question
Which relationship can be selected in a custom report type where Accounts is the primary object and contacts is the related object?
Answer
  • A. Each account must not have related contacts
  • B. Each contact must have a related account
  • C. Each account may or may not have related contacts
  • D. Each contact may or may not have related account

Question 26

Question
How can a system administrator add users to a salesforce organization using chatter free? Choose 2 answers.
Answer
  • A. Assign chatter Free licenses to users outside the specified email domains
  • B. Assign chatter free licenses to existing Salesforce users
  • C. Create users in the organization and assign them a chatter free license.
  • D. Enable invites to allow users to invite others within specified email domains

Question 27

Question
Where can multilingual solution search feature be enabled? Choose 2 answers
Answer
  • a. Solution tab search
  • b. Salesforce content
  • c. Self Service Portal
  • d. Public knowledge base

Question 28

Question
All choices below are standard Salesforce.com functionalites except?
Answer
  • A. Email to Lead
  • B. Email to Case
  • C. Web to Lead
  • D. Web to Case

Question 29

Question
A system administrator createad a custom object for a recruiting appliation to track open positions. The administrator needs to give recruiting users the ability to read, create, edit, and delete position records. How should the administrator do this?
Answer
  • A. Modify a standard profile and enable the custom object permissions
  • B. Create a custom profile and enable the custom object permissions
  • C. Use an existing standard profile that will automatically have the custom object permission enabled
  • D. Use an existing custom profile that will automatically have the custom object permissions enabled

Question 30

Question
The cloud scheduler has which capability? Choose 2 answers
Answer
  • a. The cloud scheduler allows user to view available meeting times on lead and contact calendars
  • b. Salesforce can automatically propose multiple meeting times based on salesforce user calendars
  • c. The cloud scheduler can be enabled at the user profile level
  • d. A custom logo can be added to the meeting request email sent to a contact or lead

Question 31

Question
What is the capability of service cloud (Customer) portal? Choose 2 answers
Answer
  • A. Customers can log view edit and close their own cases.
  • B. The portal can be customized with corporate branding
  • C. Customers can view and edit contacts related to their own accounts
  • D. The portal and its users can be created without additional licensing

Question 32

Question
Universal container set the organization–wide–setting for cases to private. When a case is escalated case ownership changes to a Tier 2 support agent. How can a system administrator give the sales operations team read/write access to all escalated cases?
Answer
  • A. Create a criteria based sharing rule
  • B. Create an ownership based sharing rule
  • C. Create a case assignment rule
  • D. Create a case escalation rule

Question 33

Question
What is required to make a user an approver in the approval process?
Answer
  • A. The user must be in the same role as the approval submitter in the role hierarchy
  • B. The user must have read permission for the object in the approval process
  • C. The user must opt in to receive email alerts when an approval is requested
  • D. The user must be set up as a delegated approver

Question 34

Question
What standard object has a one-to-many relationship with the account object? Choose 3 answers
Answer
  • A. Case
  • B. Contact
  • C. Opportunity
  • D. Campaign

Question 35

Question
What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers
Answer
  • A. Closed cases
  • B. Open cases
  • C. Closed activities
  • D. Open activities

Question 36

Question
What can be transferred from one user to another user during a mass transfer of account records? Choose 3 answers:
Answer
  • A. Open activities
  • B. Closed activities
  • C. Open cases
  • D. Closed cases

Question 37

Question
A workflow rule contains an action that sends a task to a role called Global Sales Managers, which includes multiple users. When the workflow rule is triggered, to whom will the task be assigned?
Answer
  • A. All user in the Global Sales Managers role.
  • B. The owner of the record that triggered the workflow rule.
  • C. A single user in the Global Sales Managers role.
  • D. The default workflow user.

Question 38

Question
Company A needs to allow a group of users to view account records that the do NOT own. Which feature can the system administrator use to meet this requirement?
Answer
  • A. Field Level Security
  • B. Sharing Rules
  • C. Account record types
  • D. Public groups

Question 39

Question
UC requires that its Salesforce account data including attachments to be backed up weekly Which tool should a system admin use to accomplish this?
Answer
  • a. Account analytic snapshot
  • b. Account Report Export
  • c. Data Loader
  • d. Data Export Service

Question 40

Question
Universal container has two sales groups each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Answer
  • A. Page layouts
  • B. Multi–select picklists
  • C. Record types
  • D. Roles

Question 41

Question
What does the controlling field determine when the field dependencies are being created?
Answer
  • A. The dependent fields that appear on a layout
  • B. The default value populated in the dependent field
  • C. The values that appear in the dependent field
  • D. The field-level security for the dependent field

Question 42

Question
Which feature restricts a user's ability to log into Salesforce? Choose 2 answers:
Answer
  • A. Login hours
  • B. Trusted IP ranges
  • C. Password policies
  • D. Login IP ranges

Question 43

Question
What setting is controlled by a user's profile? Choose 3 answers
Answer
  • A. Assigned apps
  • B. Record type assignment
  • C. Locale settings
  • D. Field-level security

Question 44

Question
What must an administrator do when creating a record type?
Answer
  • A. Set the field level security for the record type
  • B. Create a new page layout for the record type
  • C. Assign the record type to the appropriate profiles
  • D. Add the record type to the required user records

Question 45

Question
The VP of Sales at Universal Containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should an Administrator do?
Answer
  • A. Add the new value to the appropriate record type
  • B. Add the new value to the appropriate sales process
  • C. Ensure the limit of 10 stage values was not exceeded
  • D. Ensure the new value was marked as active

Question 46

Question
True or False: You can convert a lead and associate the resulting opportunity to an already existing account and/or contact.
Answer
  • A. True
  • B. False

Question 47

Question
Sales managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time off requests. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
Answer
  • A. "Read for Opportunities"
  • B. "Read for Accounts"
  • C. "View All Data"
  • D. "View All for Opportunities"

Question 48

Question
Which of the following are the available library privileges when creating/editing library permissions under Salesforce CRM Content? Select 3 answers.
Answer
  • A. Deliver content
  • B. Manage library
  • C. Manage members
  • D. Feature content

Question 49

Question
When can a validation rule be used to prevent invalid data? Choose 3 answers
Answer
  • a. When records are deleted by a user
  • b. When record are imported
  • c. When record are edited by user
  • d. When records are updated by a workflow rule

Question 50

Question
When an opportunity reaches a threshold value, which feature allows you to send a notification email?
Answer
  • A. Validation Rule
  • B. Big Deal Alert
  • C. Opportuniy Alert
  • D. Big Ticket Email

Question 51

Question
What can be done with a workflow field update action? Choose 2 answers
Answer
  • a. Change the record type of a record
  • b. Update the value of a formula field
  • c. Update the value of a field on a child object
  • d. Apply a specific value to a field

Question 52

Question
True or False: Case team roles determine access to the case, like Read Only or Read/Write access.
Answer
  • A. True
  • B. False

Question 53

Question
A user is having trouble logging into Salesforce. The user?s login history shows that this person has attempted to log in multiple tomes and has been locked out of the organization. How can the system admin help the user log into Salesforce? Choose 2 answers
Answer
  • a. Click Reset Password on the user?s record detail page.
  • b. Send an email to user containing the user?s password.
  • c. Click Unlock on the user?s record detail page.
  • d. Log in as the user and enter a new password.

Question 54

Question
The marketing team at UC wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?
Answer
  • A. Create an email template for each language and an assignment rule to send the appropriate template.
  • B. Create a single email template and use the translation workbench to translate and send the appropriate template.
  • C. Create an email template for each language and an auto–response rule to send the appropriate template.
  • D. Create an email template for each language and a workflow alert to send the appropriate template.

Question 55

Question
Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need to view related surveys on the account record. How should the system administrator meet these requirements? Choose 2 answers
Answer
  • A. Add the survey related list to the account page layout
  • B. Add the account related list to the survey page layout
  • C. Create a lookup relationship field on the account object
  • D. Create a lookup relationship field on the survey object

Question 56

Question
In what cases does validation is applied? choose 3
Answer
  • A. in workflow process
  • B. in import wizard
  • C. when field is edited
  • D. web-to-lead

Question 57

Question
What user Interface setting must be enabled for users to edit records in a list view? Choose 2 answers
Answer
  • a. Inline editing
  • b. Enhanced Lists
  • c. Enhanced Profile List Views
  • d. Enhanced Page Layout Editor.

Question 58

Question
What should be the advanced filter Conditions to meet the requirement “Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO? 1) Title equals CFO 2) Functional Role equals CFO 3) Reports To equals CFO 4) Contact Owner contains Poo
Answer
  • A. (1 OR 2 OR 3) AND 4
  • B. (4 AND (2 OR 3)) OR 1
  • C. (1 OR 2 OR (3 AND 4)
  • D. (1 AND (2 OR 3)) OR 4
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