8874317
Beschreibung
Quiz von william Hoover, aktualisiert more than 1 year ago
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Erstellt von william Hoover
vor etwa 7 Jahre
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Frage 1
Frage
Random sampling can help identify quality issues
Antworten
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True
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False
Frage 2
Frage
Change and improvement are the same thing
Antworten
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True
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False
Frage 3
Frage
A quality program should be
Antworten
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Proactive
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Reactive
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Based on errors
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Based on customer complaints
Frage 4
Frage
Some processes for improvement include all of the following EXCEPT
Antworten
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Instrument and turn around times
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Instrument Set accuracy
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Surgical case cart accuracy
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Supply Costs
Frage 5
Frage
The most commonly utilized process improvement techniques include all of the following EXCEPT
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Plan Do Check Act (PDCA)
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Root Cause Analysis (RCA)
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Failure Mode and Effect Analysis (FMEA)
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Dashboard Analysis Report (DAR)
Frage 6
Frage
When a problem occurs the cause is most often the process not the people
Antworten
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True
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False
Frage 7
Frage
A quality process that focus's on developing near perfect products and services
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Quality Assurance
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Error Elimination System (EES)
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Quality Toolkit
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Six Sigma
Frage 8
Frage
Giving a very dis-satisfied client a chance to help improve the system is often the best way to get the buy-in of many departments
Antworten
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True
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False
Frage 9
Frage
Random sampling would be a good way to ascertain the quality of case carts
Antworten
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True
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False
Frage 10
Frage
There are 3 basic types of errors Inadvertent errors, Incompetence Errors, and
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Unnoticed Errors
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Unavoidable Errors
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Intentional Errors
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Unexpected Errors
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