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Description
Flashcards by Michael Riben, updated more than 1 year ago
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Created by Michael Riben
about 11 years ago
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| Question | Answer |
| What is Communication? | Communication is process of transmitting information |
| what is successful communication process? | intended meaning is preserved from sender to receiver |
| list three types of communications | Oral, Written, and Non-verbal (body lang, expressions, vocal intonation |
| What is rich communication? | audio/video, face to face, in person |
| what is intermediate communication | Audio, no visual like Phone, mail, IM, online real time |
| what is lean communication? | no audio or visual --> email, letters, posters, flyers, memos |
| what are benefits of lean communications | inexpensive |
| what is negative of lean communication? | one way , difficult to individualize, no real time feedback, no alignment during review, no 2 way acknowledgement in real time, difficult to retract or rectify errors |
| what is benefit of Rich communication? | personal and personalized, tailor basic message to appeal to specific individuals, has advantages of two way comm, can alter message during communication event, can use for complex ideas |
| what is negatives of Rich communication? | Expensive in dollars, human capital and time, time consuming for sender and receiver usually |
| What is communication usually used for ? | As part of Change efforts |
| describe negatives of EHR for communication? | Decreased situational awareness and interpersonal interaction, poor design, doesn't support rapid transitions well, may impair communication with patient, textual documents are lean in ehr |
| describe positives of EHR for communication | fosters ubiquitous communication about patients, simultaneous acces by multiple individuals |
| when is too much info bad? | too much info-->information overload--> decreased communication --example = alert fatigue |
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