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Direct & Digital Channel

Description

Chane Management _ restructure
lynnmullin
Mind Map by lynnmullin, updated more than 1 year ago
lynnmullin
Created by lynnmullin about 9 years ago
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Resource summary

Direct & Digital Channel
  1. Structure
    1. Right Structure - Right Numbers
      1. Roles & Responsibilities
        1. WMC Approval
          1. Impact Analysis "As is"-"to Be"
          2. Skills Required
            1. Sales Skills
              1. Analytics
                1. Marketing
                  1. IT Development
                    1. Credit & Risk
                      1. Innovation
                        1. Product Development
                          1. Understand Customer needs
                            1. Recruitment Stategy
                              1. Manpower planning
                              2. Development
                                1. New product training
                                  1. Systems Training
                                    1. Customer Journey - Direct & Digital
                                      1. Needs Based Selling
                                        1. Cross Selling - Key identifyers on call
                                          1. System Development
                                            1. Social Media Development
                                              1. Risk & Compliance
                                              2. Performance
                                                1. What are the new measurments - Call time to Call Sales
                                                  1. Expectations & Objectives - all areas
                                                    1. PF & Monitoring Systems to support
                                                      1. Performance Metrics
                                                      2. Reward & Retention
                                                        1. Commission Structure ?
                                                          1. Reward Innovation
                                                            1. Initiatives to Motivate & Engage
                                                              1. Data & metrics
                                                                1. Placing Agreement / REMCO / DOF
                                                                2. Governance & Control
                                                                  1. Placing Agreement
                                                                    1. DOF
                                                                      1. REMCO / NOMCO
                                                                        1. BCLI
                                                                          1. EXCO Approval
                                                                            1. Communications
                                                                              1. HR Ops Support
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