CHL Chapter 1 Quiz

Today's Central Service leaders manage their departments in an environment of ever changing technologies, increasing customer demands, and limited resources. They are constantly challenged to attain goals that include all of the following except.

The skills required to accomplish a specific task or function.

The concept of span of control suggests that the number of employees one person can effectively supervise increases as the complexity of their job duties Increases.

An organizing principle that suggests each employee should only have one supervisor.

A central service leader must be able to solicit input from the CS team.

The major portion of work in the Sterile Storage area includes all of the following except

The beliefs, norms, and values shared by department personnel that are considered values and passed on to new employees in the department.

A policy that permits no amount of leniency regarding harassing behavior

Unfavorable or unfair treatment on the basis off an individual's race, religion,gender,national origin,disability,age, and in some states and communities sexual orientation.

Successful team leaders and their teams develop goals based on their facility's