8874317
Description
Quiz by william Hoover, updated more than 1 year ago
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Created by william Hoover
over 7 years ago
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Question 1
Question
Random sampling can help identify quality issues
Answer
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True
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False
Question 2
Question
Change and improvement are the same thing
Answer
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True
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False
Question 3
Question
A quality program should be
Answer
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Proactive
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Reactive
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Based on errors
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Based on customer complaints
Question 4
Question
Some processes for improvement include all of the following EXCEPT
Answer
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Instrument and turn around times
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Instrument Set accuracy
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Surgical case cart accuracy
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Supply Costs
Question 5
Question
The most commonly utilized process improvement techniques include all of the following EXCEPT
Answer
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Plan Do Check Act (PDCA)
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Root Cause Analysis (RCA)
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Failure Mode and Effect Analysis (FMEA)
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Dashboard Analysis Report (DAR)
Question 6
Question
When a problem occurs the cause is most often the process not the people
Answer
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True
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False
Question 7
Question
A quality process that focus's on developing near perfect products and services
Answer
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Quality Assurance
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Error Elimination System (EES)
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Quality Toolkit
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Six Sigma
Question 8
Question
Giving a very dis-satisfied client a chance to help improve the system is often the best way to get the buy-in of many departments
Answer
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True
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False
Question 9
Question
Random sampling would be a good way to ascertain the quality of case carts
Answer
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True
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False
Question 10
Question
There are 3 basic types of errors Inadvertent errors, Incompetence Errors, and
Answer
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Unnoticed Errors
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Unavoidable Errors
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Intentional Errors
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Unexpected Errors
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