4309680
Descripción
Test por Chad Collins, actualizado hace más de 1 año
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Creado por Chad Collins
hace más de 8 años
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Pregunta 1
Pregunta
Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so it does not contaminate the water or soil. How is the resort exhibiting social responsibility?
Respuesta
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It is following consumer-protection laws.
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It is protecting the natural environment.
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It is following travel security regulations.
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It is honoring workers’ labor rights.
Pregunta 2
Pregunta
Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair-bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?
Respuesta
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Individuals with emotional needs
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Individuals with mental disabilities
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Individuals with chronic fatigue issues
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Individuals with physical impairments
Pregunta 3
Pregunta
Landon, a concierge with the Grand Marque Hotel, makes sure that he arrives to work on time every day. How is Landon exhibiting ethical workplace behavior?
Respuesta
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He is independent.
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He is empathetic.
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He is reliable.
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He is tactful.
Pregunta 4
Pregunta
A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?
Respuesta
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Unethical business practices can damage a hospitality business’s image.
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Although the restaurant lost some customers, the end justifies the means.
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Hospitality businesses should find other ways to cut corners and earn profits.
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Business owners must ensure that they have good excuses for offering bribes.
Pregunta 5
Pregunta
A cruise line strives to conduct its business activities fairly and honestly. What type of behavior is the cruise line exhibiting?
Respuesta
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Accommodating
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Resourceful
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Enthusiastic
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Ethical
Pregunta 6
Pregunta
Several airlines meet and decide to increase their ticket prices. What illegal practice are the airlines engaging in?
Respuesta
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Price fixing
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Bait and switch
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Exclusive dealing
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Price discrimination
Pregunta 7
Pregunta
Farrington Golf Resort sponsors a large golf tournament each year to raise money for the local children’s hospital. How is the resort exhibiting social responsibility in this situation?
Respuesta
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By providing local residents with jobs
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By encouraging guests to volunteer
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By supporting political campaigns
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By hosting a charitable event
Pregunta 8
Pregunta
What type of discrimination involves paying higher wages to men than to women?
Respuesta
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Age
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Race
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Gender
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Religion
Pregunta 9
Pregunta
Which of the following is a subject that hospitality businesses are prohibited from discussing with job applicants during the interview process?
Respuesta
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Health issues
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Job qualifications
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Work experience
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Education background
Pregunta 10
Pregunta
Dana is a tour bus operator. What does Dana need to have to perform her job legally?
Respuesta
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Learning permit
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Driver's license
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Work application
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Inspection manual
Pregunta 11
Pregunta
A hotel chain wants to build a new facility in Tampa, Florida. What type of law will be a factor in determining where the hotel will be built in the Tampa area?
Respuesta
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Safety
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Estate
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Zoning
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Contract
Pregunta 12
Pregunta
What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?
Respuesta
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Sanitizing the facility
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Monitoring safety hazards
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Preventing routine accidents
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Complying with health codes
Pregunta 13
Pregunta
Marston Hotel encourages employees to value diversity in the workplace and strives to treat all of its employees fairly. How are these values most likely to affect the hotel’s work culture?
Respuesta
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The work culture is more likely to have stressed-out employees.
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The work culture is more likely to be positive and collaborative.
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The work culture is more likely to encourage stereotyping.
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The work culture is more likely to be rigid and inflexible.
Pregunta 14
Pregunta
Who is responsible for implementing the laws required to operate a hospitality or tourism business?
Respuesta
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The courts
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Employees
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Management
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The government
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