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ADM201 Testbank

Descripción

SFDC ADM 201
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Test por student kilo, actualizado hace más de 1 año
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Creado por student kilo hace más de 8 años
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Resumen del Recurso

Pregunta 1

Pregunta
Which dashboard component can display data from the summary rows of reports? Choose 2 answers.
Respuesta
  • Gauge
  • Table
  • Chart
  • Metric

Pregunta 2

Pregunta
Which setting can a system administrator enable in the user interface? Choose 2 answers.
Respuesta
  • Customizable recent tags
  • Chatter messenger for specific users
  • Printable list views
  • Related list hover links

Pregunta 3

Pregunta
A sales user at Universal Container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers.
Respuesta
  • Sales quota
  • Account rating
  • Forecast category
  • Probability

Pregunta 4

Pregunta
What is a method for adding content to Salesforce CRM Content? Choose 2 answers.
Respuesta
  • Attachments
  • Chatter files
  • Libraries
  • Documents

Pregunta 5

Pregunta
Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password." What does the admin need to configure to meet this requirement?
Respuesta
  • Support settings
  • Auto-response rule
  • Validation rule
  • Email-to-case

Pregunta 6

Pregunta
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement?
Respuesta
  • Create the workflow rule on opportunity object
  • Create an escalation rule based on the opportunity amount
  • Create an auto-response rule based on the opportunity amount
  • Create a validation rule that evaluates the account rating

Pregunta 7

Pregunta
The sales team at Universal Container wants an easy solution to gather customer requirements and share presentations with their customers. What should an admin do to help the sales team achieve this goal? Choose 2 answers.
Respuesta
  • Add customers to private chatter groups
  • Use chatter files to share presentations
  • Add customers to libraries
  • Create opportunity teams for customers

Pregunta 8

Pregunta
Which feature allows a user to group campaigns within a specific marketing program or initiative?
Respuesta
  • Campaign hierarchy
  • Campaign lists
  • Campaign members
  • Campaign influence

Pregunta 9

Pregunta
Which statement about sharing rules is true? Choose 2 answers.
Respuesta
  • Sharing rules open up access of records
  • Sharing rules are required in public read/write organizations
  • Sharing rules grant delete access to records
  • Sharing rules grant record access to roles and public groups

Pregunta 10

Pregunta
What must an admin do when creating a record type?
Respuesta
  • Set the field level security for the record type
  • Create a new page layout for the record type
  • Assign the record type to the appropriate profiles
  • Add the record type to the required user records

Pregunta 11

Pregunta
What is the purpose of the AppExchange? Choose 2 answers.
Respuesta
  • Customers can share and install apps published by Salesforce partners
  • Support users can install the Service Cloud console custom app
  • Partners can download accounts and contacts to collaborate on sales deals
  • Admins can download and customize pre-built dashboards and reports

Pregunta 12

Pregunta
What is a capability of Salesforce Knowledge? Choose 2 answers.
Respuesta
  • Knowledge allows an organization to share articles with partner portal users
  • Knowledge only allows a single article type across all data categories
  • Knowledge automatically creates a solution for each new article
  • Knowledge uses data categories and roles to make articles visible to the specific users

Pregunta 13

Pregunta
Universal Container is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives. How can this be accomplished?
Respuesta
  • Define a role hierarchy where the U.S sales director rolls up to the CEO
  • Define a role hierarchy where the U.S. sales representatives roll up to the sales director
  • Give the U.S. sales director read/write/edit/delete object permission on the profile
  • Place the U.S. sales director in a queue with the U.S. sales representatives

Pregunta 14

Pregunta
Which circumstance will prevent a system admin from deleting a custom field?
Respuesta
  • The field is used in a page layout
  • The field is used in a workflow field update
  • The field is part of a field dependency
  • The field is used in a report

Pregunta 15

Pregunta
Universal Container wants to automatically backup all Salesforce data on a monthly basis. Which tool can a system admin use to meet this requirement?
Respuesta
  • Data export service
  • Analytic snapshot
  • Import wizard
  • Scheduled report

Pregunta 16

Pregunta
What item appears in a user's My Unresolved Items after synchronization using Salesforce for Outlook? Choose 2 answers.
Respuesta
  • Cases not assigned to a contact
  • Notes not assigned to a record
  • Emails not assigned to a record
  • Contacts not assigned to an account

Pregunta 17

Pregunta
Which statement about products and price books is true? Choose 2 answers.
Respuesta
  • A product can have a different list price in different price books
  • Price books that contain assets cannot contain products
  • Products without a price are automatically added to the standard price book
  • The standard and list price for a product can be listed in multiple currencies

Pregunta 18

Pregunta
What will occur when a system admin creates a dynamic dashboard?
Respuesta
  • The data displayed varies based on the user viewing the dashboard
  • The dashboard component resizes based on the device used to view it
  • The dashboard automatically sends an email when the underlying data changes
  • The dashboard refreshes automatically whenever the underlying data changes

Pregunta 19

Pregunta
A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers.
Respuesta
  • When the record no longer matches the rule criteria
  • When a validation rule triggered for the record
  • When another record triggers the same workflow
  • When the action is deleted from the workflow queue

Pregunta 20

Pregunta
What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers.
Respuesta
  • Closed cases
  • Open cases
  • Closed activities
  • Open activities
  • Related custom object records

Pregunta 21

Pregunta
Universal Container set the organization-wide settings for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system admin give the sales operations team read/write access to all escalated cases?
Respuesta
  • Create a criteria-based sharing ule
  • Create an ownership-based sharing rules
  • Create a case-assignment rule
  • Create a case-escalation rule

Pregunta 22

Pregunta
What permission is set in a user profile? Choose 3 answers.
Respuesta
  • Object permissions
  • Active
  • Run reports
  • Mass email
  • Marketing user

Pregunta 23

Pregunta
Which statement is true regarding an approval process? Choose 2 answers.
Respuesta
  • An approval action defines the result of record approval or rejection
  • A delegated approver can reassign approval requests
  • The approval-history related list can be used to track the process
  • An assignment rule defines the approver for each process step

Pregunta 24

Pregunta
What is affected by changing the default locale setting for an organization?
Respuesta
  • Language
  • Date fields
  • Currency
  • Time zone

Pregunta 25

Pregunta
What will happen when a user attempts to log into Salesforce from an IP address that is outside the login IP range on the User's profile within the organization-wide trusted IP range?
Respuesta
  • The user will not be able to log in at all
  • The user will be able to log in after the computer is activated
  • The user will be able to log in without activating the computer
  • The user will be able to log in after answering a security question

Pregunta 26

Pregunta
How can a system admin add users to a Salesforce organization using chatter free? Choose 2 answers.
Respuesta
  • Assign chatter-free licenses to users outside the specified user domains
  • Assign chatter-free licenses to existing user Salesforce users
  • Create users in the organization and assign them a chatter-free license
  • Enable invites to allow users to invite others within specified email domains

Pregunta 27

Pregunta
When can a validation rule be used to prevent invalid data? Choose 3 answers.
Respuesta
  • When records are deleted by a user
  • When records are imported
  • When reocrds are edited by a user
  • When records are submitted using web-to-lead
  • When records are updated by a workflow rule

Pregunta 28

Pregunta
Universal Container has two business groups, products and services. Both groups will be using opportuniy to track deals, but different fields are required by each group. How should a system admin meet this requirement? Choose 2 answers.
Respuesta
  • Create two sales processes
  • Create two permission sets
  • Create two record types
  • Create two page layouts

Pregunta 29

Pregunta
Universal Container has a private sharing model in which region sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions. What permission can a system admin enable to meet this requirement in the regional sales managers' customer profile?
Respuesta
  • "visible" for the sales app
  • "view all" for opportunities
  • "view all data"
  • "read" for opportunities

Pregunta 30

Pregunta
Which statement about chatter posts and comments are true? Choose 2 answers.
Respuesta
  • Updates to the chatter feed on a record are only visible to users with access to the record
  • Posts made to a user's profile are visible to all users in the organization
  • Posts to a user's profile are hidden from anyone below that user in the role hierarchy
  • Posts to a user's profile can be made private by clicking the icon

Pregunta 31

Pregunta
Criteria-based sharing rules can be created for which objects? Choose 3 answers.
Respuesta
  • Contacts
  • Accounts
  • Opportunities
  • Campaign Members
  • Users

Pregunta 32

Pregunta
Where can conditional highlighting be used? Choose 2 answers.
Respuesta
  • Tabular reports
  • Enhanced list views
  • Matrix reports
  • Summary reports

Pregunta 33

Pregunta
The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead-assignment rule assigns the leads to the appropriate sales representatives. How can a system admin ensure that all leads are handled even when they do not meet the assignment criteria?
Respuesta
  • Specify a default lead owner
  • Specify a default lead creator
  • Create an escalation rule to route unassigned leads
  • Create a validation rule to route unassigned leads

Pregunta 34

Pregunta
What should an admin consider when setting up case feed?
Respuesta
  • Chatter feed tracking must be enabled for the case object
  • Case feed requires the service cloud user feature license
  • The use case feed permission is automatically active for all profiles
  • Case feed replaces the standard case detail page by default

Pregunta 35

Pregunta
Universal Container needs to synchronize data between Salesforce and an external financial system. How can a system admin accomplish this?
Respuesta
  • Use an external ID field to match records between the systems
  • Use the data loader to match records between the systems
  • Use the data loader to upsert Salesforce records into the financial system
  • Use the Excel connector to export records from both systems into Excel

Pregunta 36

Pregunta
Universal Container currently assigns its user from the facilities and IT teams to the same profile. Universal Container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an admin meet this requirement?
Respuesta
  • Configure field level security on the new object for the facilities team
  • Assign the facilities team to a new role in the role hierarchy
  • Create a custom profile for users on the facilities team
  • Modify the standard profile currently shared by both teams

Pregunta 37

Pregunta
Which statement is true regarding the Answer community? Choose 2 answers.
Respuesta
  • Answers can be displayed externally on a customer or partner portal
  • Data categories control access to articles and questions
  • Unanswered questions are automatically escalated to new cases
  • Community experts must be internal Salesforce users

Pregunta 38

Pregunta
Where can multilingual solution search feature be enabled? Choose 2 answers.
Respuesta
  • Solution tab search
  • Salesforce content
  • Self-service portal
  • Public knowledge base

Pregunta 39

Pregunta
A system admin at Universal Container needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers.
Respuesta
  • Export opportunities and update using the import wizard
  • Use the similar opportunities to update the opportunites
  • Export opportunities and update using the data loader
  • Create a list view for opportunities and update using inline editing

Pregunta 40

Pregunta
What does a custom report type determine? Choose 2 answers.
Respuesta
  • The report format of the resulting report
  • The field that can be used as columns when building a report
  • The custom summary formulas displayed in a resulting report
  • The objects that are available when building a report

Pregunta 41

Pregunta
How can a system admin grant users access to dashboards? Choose 2 answers.
Respuesta
  • Designate running users
  • Create and share data categories
  • Share folders with public groups
  • Share folders with roles

Pregunta 42

Pregunta
Sales management at Universal Container needs to display the information below in each account record: amount of all closed-won opportunities, amount of all open opportunities. Which feature should a system admin use to meet this requirement?
Respuesta
  • Roll-up summary fields
  • Calculated columns in the related list
  • Cross-object formula fields
  • Workflow rules with fields updates

Pregunta 43

Pregunta
Universal Container requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results. How can the system admin address this problem?
Respuesta
  • Update the sharing rule to limit user access to certain opportunities
  • Move the opportunity reports into a folder with restricted access
  • Use the show filter to filter report results and reduce records returned
  • Move the opportunity reports into each user's personnel report folder

Pregunta 44

Pregunta
What can be done with a workflow field update action? Choose 2 answers.
Respuesta
  • Change the record type of a record
  • Update the value of a formula field
  • Update the value of a field on a child object
  • Apply a specific value to a field

Pregunta 45

Pregunta
Universal Container wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should a system admin meet this requirement? Choose 2 answers.
Respuesta
  • Add the account related list to the survey page layout
  • Create a lookup relationship field on the account object
  • Create a lookup relationship field on the survey project
  • Add the survey related list to the account page layout

Pregunta 46

Pregunta
The cloud scheduler has which capability? Choose 2 answers.
Respuesta
  • The cloud scheduler allows users to view available meeting times on lead and contact calendars
  • Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
  • The cloud scheduler can be enabled at the user profile level
  • A custom logo can be added to the meeting request email set to a contact or lead

Pregunta 47

Pregunta
What can an admin configure for users on the search result page? Choose 3 answers.
Respuesta
  • Columns displayed for each object
  • Filter by which users can narrow down results
  • Number of records displayed for each object
  • Field being searched for on each object
  • Objects included in the search

Pregunta 48

Pregunta
What type of field allows users to input text, images, and links?
Respuesta
  • Text area
  • Input area
  • Text area (rich)
  • Text and image area

Pregunta 49

Pregunta
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "create" profile permission for campaigns. How should a system admin grant the correct access to the user?
Respuesta
  • Create a campaign sharing rule to grant access to the user
  • Grant the user delegated administration rights to campaigns
  • Assign the user to the standard marketing user profile
  • Select the marketing user checkbox on the user record

Pregunta 50

Pregunta
When converting a lead, how can an admin capture custom lead data on the converted contact?
Respuesta
  • Map custom lead field to the standard lead field
  • Use the data loader to move the custom lead data
  • Map custom lead field to custom contact fields
  • Use the lead conversion wizard to select the fields

Pregunta 51

Pregunta
Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Respuesta
  • Page layouts
  • Multi-select picklists
  • Record types
  • Roles

Pregunta 52

Pregunta
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
Respuesta
  • Read-only
  • Default off
  • Tab hidden
  • Default on

Pregunta 53

Pregunta
Which data can be highlighted in a report using conditional highlighting? Choose 3 answers.
Respuesta
  • Date fields
  • Summarized totals
  • Group by field names
  • Summary formulas
  • Grand totals

Pregunta 54

Pregunta
A user at Universal Container reports an error message when attempting to log in. The admin checks the user's login history, but there is no record of the attempted login. What could be the cause of this issue?
Respuesta
  • The user is attempting to login with the wrong password
  • The user is attempting to login outside of the profile IP login range
  • The user is attempting to login outside of the profile login hours
  • The user is attempting to login with the wrong username

Pregunta 55

Pregunta
What does the controlling field determine when field dependencies are being created?
Respuesta
  • The dependent fields that appear on a layout
  • The default value populated in the dependent field
  • The values that appear in the dependent field
  • The field-level-security for the dependent field

Pregunta 56

Pregunta
Which feature license can be assigned to a user record in Salesforce? Choose 2 answers.
Respuesta
  • Opportunity users
  • Console user
  • Service Cloud user
  • Knowledge user

Pregunta 57

Pregunta
What is the capability of Service Cloud (Customer) portal? Choose 2 answers.
Respuesta
  • Customers can log, view, edit, and close their own cases
  • The portal can be customized with corporate branding
  • Customers can view and edit contacts related to their own accounts
  • The portal and its users can be created without additional licensing

Pregunta 58

Pregunta
How can a sales user relate an opportunity to a campaign? Choose 2 answers.
Respuesta
  • Select the campaign record type when creating the opportunity
  • Use the campaign influence related list on the opportunity
  • Use the campaign hierarchy related list on the opportunity
  • Select the primary campaign source for the opportunity

Pregunta 59

Pregunta
The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
Respuesta
  • Lookup filter
  • Formula
  • Hierarchical relationship
  • Lookup relationship

Pregunta 60

Pregunta
The recruiting team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires. What should an admin configure to meet this requirement?
Respuesta
  • Auto-response rule
  • Assignment rule
  • Workflow rule
  • Escalation rule

Pregunta 61

Pregunta
Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an admin accomplish this? Choose 2 answers.
Respuesta
  • Create a validation rule
  • Create a custom fields
  • Create a support processes
  • Create a page layout

Pregunta 62

Pregunta
Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?
Respuesta
  • Each account must not have related contacts
  • Each contact must have a related account
  • Each account may or may not have related contacts
  • Each contact may or may not have related accounts

Pregunta 63

Pregunta
A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers.
Respuesta
  • Record types and read-only page layouts
  • Formula fields
  • Data validation rules
  • Workflow approvals

Pregunta 64

Pregunta
What can be modified on standard object fields? Choose 3 answers.
Respuesta
  • Picklist values
  • Default text
  • Label
  • Help text
  • Field type

Pregunta 65

Pregunta
Universal Container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an admin meet this request?
Respuesta
  • Enable chatter feed tracking on opportunities
  • Add sales engineers to opportunity teams
  • Add chatter groups to opportunities
  • Add sales engineers to account teams

Pregunta 66

Pregunta
What can a marketing user do using the manage button on a campaign record? Choose 2 answers.
Respuesta
  • Create a custom report including all the campaign members
  • Import new leads and associate them with the campaign
  • Associate existing opportunities with the campaign
  • Associate existing contacts with the campaign

Pregunta 67

Pregunta
The support group at Universal Container wants agents to capture different information for product support and inquiry cases. What feature should an admin use to meet these requirements? Choose 3 answers.
Respuesta
  • Page layouts
  • Permission sets
  • Record types
  • Support processes
  • Field level security

Pregunta 68

Pregunta
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
Respuesta
  • Active currency
  • Record currency
  • Corporate currency
  • Personnel currency

Pregunta 69

Pregunta
Universal Containers set the organization-wide default for opportunities to private. Which record will an opportunity pipeline report return?
Respuesta
  • Opportunities for which the user running the report is also the account owner
  • Opportunities for the entire sales organization regardless of the user running the report
  • Opportunities owned by the user running the report and users below them in the role hierarchy
  • Opportunities owned by the user running the report and users in the same role in the role hierarchy

Pregunta 70

Pregunta
Which privilege can be granted to members of a content library (workspace) without modifying user permissions? Choose 2 answers.
Respuesta
  • Edit a member's library permissions
  • Add tags when editing content details
  • Share content with other users in chatter
  • Create a new library

Pregunta 71

Pregunta
What should an admin consider with configuring workflow rules? Choose 2 answers.
Respuesta
  • Rules can be evaluated when records are created or edited
  • Rule actions can take place immediately or on a specific date
  • Rules must be deactivated before using an import wizard
  • All existing records are evaluated when a new rule is activated

Pregunta 72

Pregunta
Universal container has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representatives do to ensure the marketing team can access the opportunity?
Respuesta
  • Manually share the record with the public group
  • Add the public group to the opportunity team
  • Change the opportunity owner to the public group

Pregunta 73

Pregunta
What setting is controlled by a user's profile? Choose 3 answers.
Respuesta
  • Locale settings
  • Feature license assignment
  • Field level security
  • Record type assignment
  • Assigned apps

Pregunta 74

Pregunta
If two objects have parent-child relationship, how can a user access the child record from the parent record?
Respuesta
  • Custom link
  • Child field
  • Lookup field
  • Related list

Pregunta 75

Pregunta
Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern, the admin set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an admin do to troubleshoot the issue? Choose 2 answers.
Respuesta
  • Verify the users have the "Modify All Data" permissions for the account on their profiles
  • Verify the field-level security for the Industry field is not set to "Read Only" on the user profiles
  • Verify the users have Edit permission for accounts on their profiles
  • Verify the Industry field is set as required on all the account page layouts assigned to the users

Pregunta 76

Pregunta
What standard object has a one-to-many relationship with the account object? Choose 3 answers.
Respuesta
  • Case
  • Contact
  • Lead
  • Opportunity
  • Campaign

Pregunta 77

Pregunta
The sales operations team at Universal Containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives. How can a system admin meet this requirement?
Respuesta
  • Add sales operations users to the default account teams for all sales reps
  • Define a role hierarchy where the sales operations role is above the sales reps role
  • Create sharing rules that give sales operations access to records owned by sales reps
  • Manually share all records owned by sales reps with sales operations

Pregunta 78

Pregunta
What should a system admin consider when deleting a custom field? Choose 3 answers.
Respuesta
  • Fields used in workflow and assignment rules cannot be deleted
  • Fields must be removed from page layouts after being deleted
  • Field values should be archived before a field is deleted
  • Existing field values must be transferred to a new custom field
  • Deleted fields and values can be restored from the recycle bin within 15 days

Pregunta 79

Pregunta
A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?
Respuesta
  • Import Wizard
  • Merge Leads Function
  • Data Loader
  • Validation Rules

Pregunta 80

Pregunta
What is an option when customizing a report? Choose 3 answers.
Respuesta
  • Add a grouping
  • Add a filter
  • Add a gauge component
  • Schedule a refresh time
  • Summarize fields

Pregunta 81

Pregunta
What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers.
Respuesta
  • Inline editing
  • Enhanced lists
  • Enhanced profile list views
  • Enhanced page layout editor

Pregunta 82

Pregunta
A marketing user needs to create a new campaign, but the "New" button is NOT visible from the campaign home page. The system admin has verified that the user has the "Create" profile permission for the campaign object. How should the system admin resolve the issue?
Respuesta
  • Grant the user "Read" profile permissions for the Campaign object
  • Select the Marketing User check box in the user record
  • Select the "Manage Campaign" profile permissions
  • Add the "New" button to the page layout using the page layout editor

Pregunta 83

Pregunta
A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system admin help the user log into Salesforce? Choose 2 answers.
Respuesta
  • Click "Reset Password" on the user's record detail page
  • Send an email to user containing the user's password
  • Click unlock on the user's record detail page
  • Log in as the user and enter a new password

Pregunta 84

Pregunta
Universal Containers uses a custom field on the Account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. What feature should a system admin use to meet this requirement?
Respuesta
  • Roll-up summary field
  • Workflow field update
  • Lookup field
  • Cross-object formula field

Pregunta 85

Pregunta
Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system admin use to meet this requirement? Choose 3 answers.
Respuesta
  • Support process
  • Page layouts
  • Record types
  • Validation rules
  • Delegated administration

Pregunta 86

Pregunta
What is the purpose of the Service Cloud (Customer) Portal? Choose 2 answers.
Respuesta
  • To allow partners to access contact records for case collaboration
  • To provide Web Self Service by exposing Knowledge articles
  • To share support reports and dashboards with high profile accounts
  • To allow customers to log in and check the status of cases online

Pregunta 87

Pregunta
Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system admin use to accomplish this?
Respuesta
  • Account analytic snapshot
  • Account report export
  • Data loader
  • Data export service

Pregunta 88

Pregunta
A system admin at Universal Containers created a new account record type. However, sales users are unable to select the record type when creating new account records. What is a possible reason for this? Choose 2 answers.
Respuesta
  • The record type has not been activated
  • The record type has not been added to the sales user profile
  • The record type has not been set as the default record type
  • The record type does not have an assigned page layout

Pregunta 89

Pregunta
Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 answers.
Respuesta
  • Stacked bar chart
  • Grouped line chart
  • Funnel chart
  • Donut chart

Pregunta 90

Pregunta
Which level of access can be set when sharing a document folder with users? Choose 2 answers.
Respuesta
  • Read/write/create/delete
  • Read/write
  • Read/write/create/read-only
  • Read-only

Pregunta 91

Pregunta
When are validation rules applied when using Salesforce for Outlook?
Respuesta
  • Every time a record is saved
  • Every time a user view a record
  • Every time a record is updated
  • Every time data is synced with the server

Pregunta 92

Pregunta
What should be considered when configuring the lead conversion process? Choose 2 answers.
Respuesta
  • Standard lead fields are automatically converted into account, contact, and opportunity fields
  • Custom lead fields can be mapped to custom object fields
  • Custom lead fields can be mapped to account, contact, and opportunity fields
  • Roll-up summary lead fields can be mapped to custom contact fields

Pregunta 93

Pregunta
An opportunity record created with a close date of July 30th meets the criteria of time-dependent workflow rule. The time dependent action is scheduled for July 23rd. What happens if the opportunity is edited before July 23rd and no longer meets the criteria?
Respuesta
  • The time dependent action will execute on July 30
  • The time dependent action is put on hold
  • The time dependent action will execute on July 23
  • The time dependent action is automatically removed from the queue

Pregunta 94

Pregunta
When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers.
Respuesta
  • Case team
  • Queue
  • Contact
  • User

Pregunta 95

Pregunta
The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?
Respuesta
  • Create an email template for each language and an assignment rule to send the appropriate template
  • Create a single email template and use the translation workbench to translate and send the appropriate template
  • Create an email template for each language and an auto-response rule to send the appropriate template
  • Create an email template for each language and a workflow alert to send the appropriate template

Pregunta 96

Pregunta
What does a page layout allow an admin to control?
Respuesta
  • The fields users see on detail and edit pages
  • The fields users type see in reports and list views
  • The record types available to each role and profile
  • The business process and related picklist values displayed

Pregunta 97

Pregunta
Which component can be included in a custom home page layout? Choose 3 answers.
Respuesta
  • Dashboard components
  • Trending chatter topics
  • Analytic snapshots
  • Messages and alerts
  • Pending approval list

Pregunta 98

Pregunta
Sales reps at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails. How can an admin meet these requirements?
Respuesta
  • Change the OWD default settings
  • Modify a standard profile
  • Create a custom profile
  • Create a sharing rule

Pregunta 99

Pregunta
When using sharing rules, what users can records be shared with? Choose 2 answers.
Respuesta
  • Queues
  • Roles and subordinates
  • Public groups
  • Profiles

Pregunta 100

Pregunta
How can Knowledge articles be used? Choose 2 answers.
Respuesta
  • To display Salesforce Answers
  • To resolve customer cases
  • To display for customer self-service
  • To display Salesforce Solutions

Pregunta 101

Pregunta
When importing data, what happens if some records do NOT meet the data validation criteria?
Respuesta
  • Import process ignores the data validation criteria
  • Import process requires user authorization to import the invalid records
  • Import process aborts when it encounters the first invalid record
  • Import process fails only for the records with invalid data

Pregunta 102

Pregunta
A user profile has login hour restrictions set to Monday through Friday, 8am to 5pm. The user logged in at 4:30pm on Tuesday and it is now 5:01pm. Which behavior of the application should the user expect?
Respuesta
  • The user will be able to continue working but will be unable to start any new sessions
  • The user will be able to continue working and start new sessions
  • The user will be logged out and unsaved work in process will be saved
  • The user will be logged out and any unsaved work in process will be lost

Pregunta 103

Pregunta
Which statement about Community experts is true? Choose 2 answers.
Respuesta
  • Community experts can delete inappropriate community content
  • Community experts are designated by an icon
  • Community experts can manage Salesforce Ideas Categories
  • Community experts can be designated for Salesforce Ideas or Answers

Pregunta 104

Pregunta
What option is available when scheduling a dashboard refresh? Choose 2 answers.
Respuesta
  • Define refresh times for specific dashboard components
  • Send a refresh notification to users with access to the dashboard
  • View and remove scheduled dashboard refresh
  • Schedule the dashboard to refresh in different time zones

Pregunta 105

Pregunta
Which option is available when using process Visualizer? Choose 2 answers.
Respuesta
  • Share annotated approval process diagrams
  • Add approval steps from the process Visualizer
  • Edit the criteria used to trigger the approval process
  • View approval process as a flow chart

Pregunta 106

Pregunta
When working on opportunities, sales reps at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system admin use to facilitate them? Choose 2 answers.
Respuesta
  • Big deal alerts
  • Chatter groups
  • Similar opportunities
  • Opportunity update reminders

Pregunta 107

Pregunta
Which schedule type can be defined for a product? Choose 2 answers.
Respuesta
  • Revenue
  • Production
  • Quantity
  • Forecast

Pregunta 108

Pregunta
Which setting can a system admin control in the Salesforce user interface? Choose 3 answers.
Respuesta
  • Enable spell checker
  • Enable enhanced list views
  • Enable customizable recent items
  • Enable hover details
  • Enable chatter for specific users

Pregunta 109

Pregunta
The VP of sales at universal containers requested that “Verbal Agreement” be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should the administrator do?
Respuesta
  • Ensure the limit of 10 stage values was not exceeded
  • Ensure the new value was marked as active
  • Add the new value to the appropriate record type
  • Add the new value to the appropriate sales process

Pregunta 110

Pregunta
What can an administrator configure for users on the search results? Choose 3 answers.
Respuesta
  • Filters by which users can narrow down results
  • Objects included in the search
  • Fields being searched on for each object
  • Number of records displayed for each object
  • Columns displayed for each object
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