8874317
Descripción
Test por william Hoover, actualizado hace más de 1 año
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Creado por william Hoover
hace casi 8 años
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Pregunta 1
Pregunta
Random sampling can help identify quality issues
Respuesta
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True
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False
Pregunta 2
Pregunta
Change and improvement are the same thing
Respuesta
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True
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False
Pregunta 3
Pregunta
A quality program should be
Respuesta
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Proactive
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Reactive
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Based on errors
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Based on customer complaints
Pregunta 4
Pregunta
Some processes for improvement include all of the following EXCEPT
Respuesta
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Instrument and turn around times
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Instrument Set accuracy
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Surgical case cart accuracy
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Supply Costs
Pregunta 5
Pregunta
The most commonly utilized process improvement techniques include all of the following EXCEPT
Respuesta
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Plan Do Check Act (PDCA)
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Root Cause Analysis (RCA)
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Failure Mode and Effect Analysis (FMEA)
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Dashboard Analysis Report (DAR)
Pregunta 6
Pregunta
When a problem occurs the cause is most often the process not the people
Respuesta
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True
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False
Pregunta 7
Pregunta
A quality process that focus's on developing near perfect products and services
Respuesta
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Quality Assurance
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Error Elimination System (EES)
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Quality Toolkit
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Six Sigma
Pregunta 8
Pregunta
Giving a very dis-satisfied client a chance to help improve the system is often the best way to get the buy-in of many departments
Respuesta
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True
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False
Pregunta 9
Pregunta
Random sampling would be a good way to ascertain the quality of case carts
Respuesta
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True
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False
Pregunta 10
Pregunta
There are 3 basic types of errors Inadvertent errors, Incompetence Errors, and
Respuesta
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Unnoticed Errors
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Unavoidable Errors
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Intentional Errors
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Unexpected Errors
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